Wish I had read the 1 start Yelp! reviews before I went I just don't know what to say. I went in for a repair on a $300 jacket and I couldn't be more pissed off. I can't see how someone thinks this would be an acceptable job. My jacket is now ruined! I've added photos. I plan to find another place to see what they can do to help make it better, but sadly there's no going back from the mess of a repair. When I walked in I noted all the different colour threads, which I thought great , they'd be able to match the brown. Why on earth would you mend it with pink thread, when the jacket is brown and dusty red!?! I like using local small businesses, this time it really bit me in the ass. read more

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Just picked up a big run of clothes I've had to dry clean + repair and I am so impressed. Stained silk and cashmere garments, multiple pairs of pants that needed repair.. Everything came back like new and repairs are well enforced and unnoticeable. Prices are very fair and staff is knowledgeable and helpful. Coming here from now on and telling all my friends about it. Thank you guys for going above and beyond! read more

Very friendly owners. I brought in a new pair of jeans which need to be shortened. Excellent job, at a very, very reasonable price. I had taken a jacket in a few months previously as the jacket needed a new zipper. The price again was so reasonable, and they even washed the jacket for me at no charge. I can highly recommend them. read more

I've had such great experiences at this Cleaner! Not only are they wonderful to deal with, they make my garments look brand new and they are fast! perhaps some trolls or competitors have managed to leave some rude reviews, but i have nothing but great things to say, and I've been coming back for years. read more

Have been going here for years (before it closed and now since it reopened) and they are always so pleasant and polite! I enjoy chatting with the woman and her husband- she always does such a good job with my hems and there isn't a stain they cant get out. So happy they are back in business. read more

best dry cleaner ever. plus everyone who works here is a total delight. Love this place.

Love supporting the neighbourhood! These guys are super efficient and always pull through for me when I need a quick alteration. They are also always friendly and smiling. read more

Nice shop for laundering shirts and pressing. Friendly service.

A horrible experience. Will never set foot in this place again. Had a pair of jeans that both front pockets needed repairs to the top of (due to fraying). Talked through with the woman there, what I wanted done, and she said 'No, you can only have new pockets put in'. Okay, the agreement was to put in new front pockets, and come back in about a week. Went to pick them up and she tried very hard to just get me to pay for the work and take them sight unseen (hung up as if they had been cleaned). I insisted on taking them out and looking at the work. Well, she had put in pockets that were almost double the size of the original pockets (halfway to my knees) and had reduced the size of top, so I could barely squeeze my hand in. I said 'these are not like the original pockets and are too big'. "These are better' she tells me and that I should just take them, while completely blowing me off when I tried to discuss our agreement to replace the pockets, not modify them. I insisted that they were too big, so she runs to her sewing machine, runs one line of stitching halfway 'down' in the pocket, cuts off the now leftover cloth and tells me 'take these'. By this point, I am p*ssed and I am telling her I asked for replacement pockets, not just any old thing and she continues to blow me off, telling me she's been in business for 17 years and she knows better. Then she is insisting I pay for the work. I ended up cutting up the jeans in front of her. Rude, obnoxious, and treating me as if I were a moron, all the hallmarks of a successful business owner (I think not....). read more

I am a very picky customer, because I spent a few thousand dollars having custom curtains made, and I needed them hemmed and cleaned for my new home. One set of drapes had black-out backing that I wanted removed - to allow more light through the expensive fabric. I expected this to cost a small fortune; however, I paid less than two hundred dollars to have them taken apart and re-made. Anne and Bill (the family who have owned this shop for over 30 years), removed the backing, hemmed the drapes to the exact length I required, and pressed, and preserved perfect French pleats. I started with a few less expensive items; such as and old pair of denim jeans that needed patching and hemming, a camel hair coat that needed the lining repaired, and ultimately brought a leather coat with real fur, and the rest of my custom curtains to be cleaned and repaired. Anne advised me of the correct way to repair and clean my valuables, and told me where to send my leather coat for care that she was unable to provide. At this time, I have brought everything from bedding to stubborn stains to the cozy little drycleaner on Nicola Street, in the West End of Vancouver, and I am grateful to have this reliable family business so close to home. read more

I've only had positive experiences here, and I've been a customer for a year and a half. Always happy to support a local business. The owners are incredibly friendly. I've gotten small repairs done to my clothes here, along with dry cleaning, and I've been happy every time. read more

Customer criticised for "being too fat" in front of other customers. After my humilating experience today, I will not be back. I initially dropped by to see this drycleaner because they recently replaced a zipper on my coat and I wanted to find out how much it would cost to dry clean it. Unfortunately, it just so happened that when I put on my coat that morning the zipper got stuck and came apart. When I got to the dry cleaner, the Asian female owner helped me get the zipper unstuck and at the same time verbally shamed me in front of another customer implying that I had "too much here", pointing to my tummy (because a zipper that they replaced 5 months ago on my coat didn't work too well. It was a poor quality zipper to begin with and I've had issues with it in the past). I told her that what she said was unkind. I was absolutely mortified! Who says that to anyone, especially a paying customer! I did not come here to be insulted about my weight!! She looked at the coat and I asked her for the cost to dry clean it, she gave me the quote but this time proceeded to tell me that the zipper was fine and implied that it was me not the coat! I happened to turn around and saw a line up of customers behind me and told her that she had just insulted me in front of all these customers! She laughed and didn't say anything. I walked out feeling absolutely humiliated and sad. My husband was livid when I told him what happened and wanted to go speak to the owner but realized it wasn't worth it. He has been giving them business for years and has referred business. We will not return. Yelp readers: If you believe that this type of mistreatment of a paying customer is wrong, then please join me by avoiding this dry cleaner in the West End. Business owners who are rude and disrespectful do not deserve anyone's patronage in my opinion. read more

I just had the worst experience I've ever had dealing with a dry cleaner, or business of any kind here. First time going here, recently moved to the neighborhood. Dropped off a couple sweaters, a shirt and my "everyday" black coat on a Thursday. Come to pick them up on Tuesday and the buckles from the belt and arm buckles are ruined. She has put them through the dry cleaning machine and they are completely chewed up. Another customer comes in and sees that I'm upset and tells me to go to dressew, I can find some new buckles and fix it myself. The woman working there is entirely unhelpful and rude, she blames me for not taking off the belt and arm straps and then tells me my clothing is filthy and that I don't take care of it so I deserve to have it ruined. She tells me I brought it in chewed up and ruined. I take pictures of it and tried to get her to give me my clothes back. I tell her that it was a 400$ coat and that I shouldn't have to pay for clothing that she ruined. She yells at me and told me to call the cops. I go outside to call my boyfriend very very upset and crying. She chases after me laughing and saying "400$ woman" while taking pictures of me with her camera phone. I am scared that she followed me home because of how completely insane she was acting. My boyfriend ended up going in and paying for the dry cleaning just to get our clothing back. She also made fun of him and how dirty the clothes were. Holy shit. read more

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Came here once to dry clean a dress and blazer for a date. I needed overnight dry cleaning and they provided. Plus they are super close to my home. They have a debit/credit machine and they do a decent job. They're prices are on par for the west end. So why the three stars? Well they lost a star because when I brought the pieces in the woman sniffed my clothes and commented that they were smelly. I get that, hence the dry cleaning. But I don't need someone smelling my clothes in front of other people and telling me that I smell. Not the greatest customer service. To add to it, when I came back she again commented in front of other customers "Oh, it's you! I'll bring your clothes, they aren't smelly anymore!" Thanks. read more

Nestled between high-rise apartments and heritage buildings, this drycleaner is a neighbourhood favourite. On the corner and hard to miss, the store has been there at least 15 years if not more. They do one hour drycleaning and shirt laundry for reasonable cost. If you don't feel like walking to Denman and dropping off a load there, this is the next best thing. They also offer fluff and fold by the pound and will mend some clothing items if you need it. They are also open on Saturdays and have a flexible holiday schedule. read more

Brought my clothes there, they were extremely rude. They ended up losing the garments for a couple of days and when they found them and my girlfriend wanted to see the dress. They ripped it out of her hands and started pushing her around accusing her of stealing. Police had been called but it was "my word against theirs". Seems like this has happened here before. They are aggressive people. GO ELSEWHERE!!! Unless you want to be harassed and have the owners get physical with you read more

My advice: don't get work done there on any clothing you value! You can't expect a professional job. A while ago I took in a pair of good quality women's slacks to be dry-cleaned and they came back pressed in such a way that hard creases were at the sides! I refused to accept this and asked for the customary front and back creases,with a softer press. At no time did the woman owner or her husband admit any error. I should have gone elsewhere but more recently I took in a monogrammed cloth jacket, a gift, and asked for the sleeves to be shortened. The woman owner who does tailoring had me try it on to mark the right length. I drew her attention to the fact that one sleeve needed to slightly longer than the other to fit properly. She marked them. But when I returned and tried on the jacket, the sleeves were exactly the same length, such that one appeared to be too short. The woman's husband was alone in the store and ridiculed me for claiming to have one arm longer than the other; he insisted the same sleeve-length looked fine and it was stupid to stretch out both hands to demonstrate. At no time did he suggest I leave the jacket and his wife would redo the alteration. I hastily paid, took it with me and said I would come back one day when she was there (and he was not). But when I did that she reacted just as rudely and defensively as him. I even showed her the tailor's chalk mark on the inside cuff of the sleeve that should have been the longer length and she had the nerve to deny she'd made it, and suggested instead it may have come from an iron! In the end she offered to fix it but I pointed out that she had cut off fabric and sewed hems, with the result there wasn't enough left to lengthen the one sleeve properly. She wanted me to leave it with her but I departed vowing I would never bring another thing into their store. read more

Dropped off a brand new white jacket with a coffee stain down the front and when I went in to pick up it up the lady working told me they weren't able to get the stain out. When I went to look at the jacket she ripped it away and asked if my hands were "clean enough" to touch it. She also mentioned that the buttons (which are white with brown flecks) looked dirty. I explained that was how they came as the jacket is new and she told me it looked ugly and I should get them replaced. Despite not getting the coffee stain out she still charged me $35 which seems extremely high for a light weight cargo jacket. When I got home I noticed that there is now a new stain on the arm, yellow and slightly bigger than a toonie. The jacket smells like chemicals, is dirtier than when I dropped it off and I am out $35. read more

Terrible customer service and a very low-quality job on cleaning a spring/summer coat - will NEVER come back despite the fact that it's a block away from my house. Here's the full details: I was treated extremely poorly by the man who I picked up my jacket from. I brought it in with a food stain on the side and when I came back to get it, the stain was bigger (more spread out) and worse-looking than when I dropped it off. Additionally, there were a few new brown spots on the sleeve that were not there before. I expressed, at the time of pickup, that I was extremely disappointed in this; I realize dry cleaners cannot guarantee results but this was a fairly easy and fresh stain (avocado, bit of cheese). I asked what they had done to treat it, because I wanted to take it to somewhere else to see if they could fix it, and I wanted the background. He got very defensive, cutting me off and saying they did everything they could and he couldn't help it if I was dissatisfied. So I left, and took the jacket to Woodman's Fine Cleaners in Coal Harbour. When I came to pick it up, they had done an excellent job at removing the stain as well as the new spots on the sleeve. The lady there suggested I go back to the original location and ask for a refund, as that is best practice and that is what she offers her customers (i.e. if there is a stain that her team cannot remove that another place eventually can, you can come back for a refund). I thought this seemed like a reasonable idea, so I went back to Nicola Drycleaning to request a refund. I deliberately went in very calmly and objectively as I knew this would not go well if the person thought it was a personal attack. It was the same man and I simply explained how I had been unhappy, how I had found someone who readily removed the stain, and how I would like a refund for these services. He reacted very strongly - interrupting me, raising his voice, and comparing it to an illness (saying, "if you went to a doctor to cure you and the first one couldn't do it, and then you went to a second one and they could, do you go requesting a refund from the doctor? No!"). I thought this was entirely inappropriate to the situation. I tried to keep the conversation on track by explaining why I felt this was reasonable, and that it was just about the coat stain, but he went on a rant about how he is a highly educated man and how I shouldn't be asking for a refund. He continued to talk in circles about how the coat was well-cleaned and the stain couldn't be helped, and how could I come in here asking for a refund. I got quite upset after about 20 minutes of back-and-forth and my resolve weakened a bit (it was before 8 am!!)...unfortunately my natural reaction to these situations is to tear up - so then he started getting upset that I was crying. He finally said he would give a refund but that I had to wait until another customer came in so that they could witness it, and that they could witness him treating me well so that I didn't say anything bad about this interaction(!). Essentially, he wanted insurance. I had to go to work and I said I couldn't wait around very long - what if the next customer wasn't in for 30 mins? He told me he was doing me a great service, treating me very well, and this was an entirely reasonable request. I disagreed but luckily by the time I had just given up and said "you know what, it's not worth it" and gathered up my things to go, a kind younger guy walked in. The man behind the counter immediately turned on the smiles and laughs and explained to this poor guy what he wanted from him - and even gave the doctor/health analogy. Of course this guy was taken aback but said that a) that analogy is entirely misplaced for this situation, and b) yes it seems totally reasonable to give her a refund. As soon as this man said give her the refund, he just went ahead and did it and made him promise that, if I said anything bad, that he would "go on the internet" to stop me. tl;dr: guy behind the counter (didn't get his name; in his mid 40s) is one of the worst humans I've ever dealt with in customer service. He treated me like garbage and only changed his tune when another human being (and a man, to boot) showed up to check his behaviour. Don't go here. read more

This is a pretty great dry cleaner right in the middle of the West End. They have done a number of my suits and pants. Everything has come out looking great and for a pretty fair price. I would definitely recommend coming here, especially if you live in the West End. read more

Found corner Nelson / Nicola St. Rang to check - could get same day service if dropped before 1100 am. Dropped off one day collected the next -after 4 pm-excellent service and reasonably priced. Only short walk from where we were staying at Electra Bldg corner Nelson / Burrard St read more

Great place to clean your clothes! Iv been going here for around a year and I regret nothing

I live nearby and have been taking my drycleaning here for over 11 years. They are friendly and do a good job. Mostly I take in silk and wool pants, dresses, skirts, blouses and sweaters. Have also had them clean some woolen shawls, coats and a down duvet. I've never had any issues, all of my items are returned neatly pressed and in good condition. Prices are comparable to other local cleaners and hours are good for pickup/dropoff before and after work. I've never asked for same-day service so I can't comment on that. Generally my items are ready in 3-4 days which works just fine for me. read more

Like Erica, who posted below a year ago, I had a terrible experience here. Dropped my silk dress off on Monday, and was assured it would be ready on Wednesday. Went to pick it up Thursday morning, only to find out that they've "misplaced" it. The woman looked around for 30 minutes, going through tons of dirty clothes, without any luck. Then she tells me that it was supposed to be ready for NEXT Wednesday. Total BS - it does not take 10 days to dry clean one dress. I explained to her, that no, it was to be ready the day before. She got her husband from the back and he started to look as well. He tells me that I should come back some other time, since they can't find it "right now". At this point, I was still very calm, but asked him what the policy is when they lose a customer's clothes - he starts yelling at me, telling me how dirty the dress was (there wasn't even a single stain on the dress), and it's not their fault they have to wash it many times and that's why they can't find it now. He says that I'm overreacting and he'll call me when he finds it. I tried to explain that I was concerned since it was an expensive dress and just wanted to know the policy, to which he yells that I'm too sensitive over "just a dress" and that I've made a scene. In the end, I said I would be back tomorrow to get the dress. They ended up calling and leaving a message that night, right before closing, to tell me they found the dress. When I went to pick it up today, I asked for a discount, and he started screaming and yelling at me, telling me that it was my fault it wasn't ready yesterday, because I should have picked it up Wednesday, and that it was extremely dirty. When I went to look at the dress, he practically tackled me to the ground, ripping the hanger from my hands, yelling bloody murder that I was stealing "their dress" from them. Then his wife came running from the back and also grabbed me, pushed me, and scratched me. When I asked them to take their hands off me and let me go, they blocked the door and told me they were calling the police. At that point, I also called the police, because a physical altercation had transpired, and I was bleeding from being scratched. While I waited outside for the police to arrive, the woman kept coming outside and taking videos of me and my boyfriend, accusing us of trespassing on their property (we were on the sidewalk). Overall, the police settled the dispute, but the owners of this place are horrible people - extremely aggressive, rude, and unprofessional. The fact that this man thinks it's okay to put his hands on his customers has me completely bewildered. read more

Nicola Drycleaning Enterprises - this is the man and woman (presumably the owners) who physically attacked me - Dry Cleaning Near Me - Vancouver, British Columbia

STAY AWAY! They ruined a very expensive shirt and blamed the garment quality. It was the first time it had ever been drycleaned and they refused to accept responsibility and instead suggested I approach the store where I originally purchased it to complain about the quality. The woman in the store was very rude and their customer service is appalling. Protect your clothes from these irresponsible people. read more

these guys are super friendly, very reasonably priced, and your clothes always come out looking great.

Best dry cleaning in town IMO. Friendly service, very accommodating and always a great job with the many different clothes I take in. Been wanting to keep this place a secret but they deserve to be recognized. read more

I have gone to this dry-cleaner 3 times, the first 2 times I was very happy, I took in expensive silk dresses and I only have them cleaned never pressed, she only charged me $10 each, which I thought was amazing and she did a good job, my dresses were hung nicely on the hanger in bags. Last week I dropped off 3 dresses and a top and it was her husband who took my order and I again explained that they were to be cleaned and not pressed. When I went in today, my dresses were cleaned and thrown into a paper bag, they were totally wrinkled, my dresses are quite expensive. When I phoned back to complain, Anna said it was my fault as I only wanted them cleaned. I asked her why if the other 2 times I took my dresses into be cleaned they were put on hanger, she kept yelling at me that it was my fault. I ended up hanging up on her and she called me back 2 times to yell at me and tell me it was my fault. I had to threaten to call the police if she did not stop calling me to yell at me. This was a horrible experience. read more

VERY BAD SERVICE. We gave them an expensive coat to clean and they ruined it. Some buttones melted during the procedure and colored the front of the orange coat in black. They actually charged double price for 'extra job' of "creaning the coat from the buttons" insisting it was way worse before. As if it would have made us feel better. The coat was still pretty much dirty black in the front. They did not accept any responsibility and suggested to go to the manufacturer instead. They were rude and agressive. I do not recommend to go there. read more

Terrible business. They destroyed four New Era ball caps of mine, and claimed the hats were fine. I showed them a picture of what the hats we're suppose to look like, and they could not tell the difference. These people do not take care of their client's garments, nor accept responsibility when they do damage them. Don't make the same mistake I did. read more