I just left the Culpeper office after having a terrible experience. Darlene was rude from the…read moremoment my husband and I walked in. She accused me of not filling out the forms online, when in fact I had filled them out online. She was abrupt, rude and completely out of line. At one point she told me to watch who I was talking to. I would never go back there, and in fact I will let my husband's dentist know that I hope he won't recommend this place again. Dr. Jackson said he was sorry and would speak to Darlene, but he said she "might" need counselling or remediation. I suggested she should not work at the front office of a doctor's office if she can't show some kindness and basic civil discourse with patients.

Had one wisdom tooth removed on a Friday. Was assured a "quick and easy" recovery by Dr. Jackson…read morewith no need for stitches since it was an upper tooth. Was sent home with a minimal amount of pain medication (8 hydrocodone). By Sunday morning I hadn't slept for 24 hours, was in increasingly, unbearable pain and out of meds. I called the on call Dr. (Solomon) Who sounded annoyed and told me that he was unable (read, unwilling) to prescribe more medication without being seen again and that it would have to wait another 24 hours until Monday morning. Ultimately, I ended up in the E.R. for pain management which cost me an additional 500.00. The icing on the cake was when I later received a bill for another 70.00 after paying upfront. I called the office, explained the above and asked for the last bill to be waved and was denied. I wonder if dentists get compensated for referring patients to this office???? *****If you take your chances here, don't take a Friday appointment. If you have complications on the weekend you are screwed!! The on call phone number isn't worth the paper it's printed on.*****

Our family has trusted Dr. Grover's work and experience since we moved to Charlottesville. Practice…read morehas a large amount of care and attention to detail and the staff is kind and helpful.

I saw Dr. Lee for a root canal on 2/8/2020. It was my very first root canal. The office staff was…read morefriendly and courteous. Dr. Lee was professional and had a calming manner about her. She performed the root canal with great precision and talked to me through all the steps. She made me feel very comfortable. The office is quite clean and I had no worries about COVID issues. The clinic staff was double masked and there were very few patients in the office. I highly recommend this office and Dr. Lee for all your endodontic needs.

Absolute worst dentist in Charlottesville with zero feeling of responsibility for their patients…read more They prescribed my girlfriend antibiotics and painkillers on several different occasions for her intense tooth pain, ignoring the cause of the problem beneath a crown they installed a year ago. They ignored her plea for help on a Friday afternoon, ultimately requiring us to visit the emergency room twice over the weekend due to the septic shock she was suffering from the massive infection in her tooth (temp of 103 degrees). Blue Ridge Dental (they are amazing!!) performed an emergency root canal on Sunday afternoon and she was much better the next day - 72 hour nightmare over. Everyone we discussed this with, including the emergency doctors, said that the dentist was blatantly negligent for not ordering a root canal immediately after the first infection. Dentists are supposed to take responsibility for the work they perform, especially when it causes serious complications after the fact. This practice will apparently only throw pills at you and leave you to suffer if you have complications following one of their procedures. 2 separate malpractice lawyers have urged us to sue, but we can't afford the cost. Hopefully we can get them to reimburse us for the costs incurred over the weekend (THOUSANDS!!)

Please avoid . First during x rays they didn't even put the barrier over top of me during the x…read morerays but the time before they did. Last visit was told a cleaning then two small fill ins. Six months later the two teeth that needed filling in are magically not a problem anymore and now there's a new tooth that needs a fill in. Place is a corporate chain and best to avoid. Money is their only objective and priority. No inconsistency in dentists clearly. It would be best to look elsewhere!!!

If only my insurance permitted me to go anywhere else! On my first visit, it took nearly 2 hours…read morefor them to merely x ray my teeth and see the dentist for less than 5 minutes. Then I was scheduled to come back weeks later for the actual cleaning, and then more weeks later to receive fluoride. I have two kids under 18 months and absolutely do not have time--or childcare--for 3 visits to accomplish what usually is done at other offices in 45mins flat. Fast forward a year later, it remains difficult to schedule these appointments because of my young kids. The day before my appointment they say I need to reschedule without any reason. It's ridiculous. The people on the phone are kind enough, but this whole "corporate dentist" bureaucracy is not for me.

I hadn't been to the dentist since just before Covid started, so I was a little nervous about my…read morecheck up and cleaning. No need. Everything went smoothly, from check in to new patient paperwork to cleaning and X-rays. The hygienist was a superstar, dealing with a couple of areas that were hard to clean in my small mouth. Dr Buckwalter was great and went over everything you'd expect as a new patient. Administratively it was all very organized at check out (they bill your insurance) and now I'm all set for another cleaning in 6 months!

I truly cannot say enough great things about this dental office! Everyone is so kind and really…read morecares about your experience. Today was only my second time coming but Dr. Buckwalter and his assistant Cathy made me feel so welcomed and comfortable. I had a filling performed and they explained to me exactly what the treatment consisted of and it was a breeze! The week before, I had my teeth cleaned and my hygienist Mallory was incredible, she has the hands of an angel! I have never had such a pleasant cleaning in my life. This place is awesome, who knew the dentist could be so fun!

Absolutely professional surgeons, nurses and staff. Caring gentle care with respect for their…read morepatients. The experience and talent are unsurpassed as everyone goes the extra mile to make you feel safe and confident during the procedure.

Do not go here. I had a pull that wasn't stitched at the discretion of Dr. Ibanez, it bleed…read moreunnecessarily all night and the next day. I've had several pull done before this and each dentist had the discretion to stitch the flaps of loose skin together. For my second visit and installing the tooth, I was prescribed amoxicillin which had already been noted that I was allergic to in the first surgery. The amoxicillin had to be swapped out for Clindamycin and along the way the pain med and the mouth rinse dropped off the Costco formulary when I went to pick it up. I requested to have that phoned back in but received push back from the admin Bethany stating that it will be phoned over a few days before the surgery. I work for the military and have an unforgiving schedule and wanted to pick it up on the weekend and expressed as much to the office worker Bethany. This request was made over 8 days ago and now that I am 7 days out and looking to pick it up this weekend. Dr. refused to phone my meds in for an entire week and even now as I am 7 days to the oral surgery and have time on the weekend was still being stone walled. Due to their negligence in ignoring a documented antibiotic allergy, the office was required to submit a correctio order to Costco, and in canceling the first order, they did not bother to ensure that the oral rinse and pain meds were still in the formulary. Bethany the admin, was patronizing to the demands of my schedule and repeatedly told me that "Dr. Ibenez will send it in when he has time. I can't pull him out of surgery or council for this." My needs as a patient absolutely put her off. Apparently, there's no set time slots or delegations in place during the work week for the insignificance of ensuring patients get their meds with some built I padded time. When I spoke over her out of frustration for her response, she threatened she'd hang up on me if I didn't allow her to finish her sentence, while offering no new solves. I'm told that due to the nature of the controlled substance, the day of sending over the prescription is based on the judgment of the doctor, you know when he has time. Am I being assumed a substance abuser? A suspicion pinned on me from them dropping the ball on antibiotics? The first go around they had notified me with a 7 day notice... Bethany should not be in a patient facing capacity until she receives further guidance and is capable of doing her job. Yeah, sure go here, Dr. Ibanez and Bethany's competence is unparalleled.

I do not recommend this office at all. I went there because I needed a tooth extracted and my…read moredentist said I needed to see an oral surgeon. He extracted the tooth and then convinced me to not only replace the tooth with an implant but to get an implant for a second tooth that had previously been removed. I was told the total cost would be $5,500. I was never told that for this amount it would only be the posts inserted and it would be an additional $5,000 more to have the actual teeth implanted. There was never any discussion that I would be charged an additional amount. When I went for a check up to confirm that my mouth had healed and the implants could be inserted, I was then told about the additional $5,000. Now I know why the parking lot was empty and why I was able to get an appointment within a few days of contacting them.

Great experience at this dentist office, starting with the kind and helpful receptionist getting me…read morescheduled the next day for a wisdom tooth extraction. Dental hygienist was knowledgeable about the procedure and made sure I was comfortable and all of my questions were answered. After numbing set it, it only took Dr. Collins about less than a minute to extract my problem tooth, no pain, quick and easy. Office was also clean with a nicely designed interior.

Dr. Krese and his staff are tops!! I have been seeing Dr. Krese for about 20 yrs. and have the…read moreutmost trust in him after being jerked around by several dentists in Charlottesville who shall remain unnamed. I do not mind one bit going for my periodontal cleanings or other procedures I've needed done. I would absolutely recommend him to anyone. Very efficient and friendly staff.

From the owner: Practice Limited to Periodontics & Imlantologyread more