These people are absolutely clueless. We talked to a representative on the phone who said that they would come out and assist us within 30 minutes to an hour. An hour passed and we called them back to them realize that we are not in their area and so they couldn't help us at all, yet they are still sending someone out here even though he can't help at all. God forbid this was a scarier emergency this is the most unprofessional company I have ever tried to work with. If you have any emergencies don't even think about Nicor they don't care at all about anyone's safety or wellbeing. We now had to call another company and wait for much longer at 2:15 AM. Absolutely terrible company. read more

Been waiting 3 weeks for a gas meter to be installed at my business. I moved over here from Maryland about 4 years ago and I can confidently say that whenever It comes to any utility company in the Midwest wether it be gas, electric, phone, internet you people are some of the laziest and unorganized I have ever dealt with in my life, get off your ass and put this meter in I have painters and electricians on standby waiting for you to do your job so they can do there's. read more

Let's see had a gas leak had it fixed but it took over 10 hours for someone to come out to restore service meaning no heat in December sitting in a freezing building waiting for a ridiculous all day appointment as they called it! Customer service all said different things how is a window of service 12am-11;45pm!!!! In December read more

Terrible customer service with people that don't care to help you or explain their services. I asked for a copy of their policies which I should have a right to and was completely ignored. A manager was supposed to contact me 48 hours never happened and I scheduled service and they just showed up on a different day while I am at work.. read more

Horrible Company. They let someone use my name for 2 years and charging me for it, even after the police report and me proving that I did not live in that address. Via lease agreement and utility bill. Apartment was all electric. read more

Jay the supervisor is horribly condescending and took no ownership over the experience we had with Nicor. I had been gone from my house for 2 months and received a really high bill during this time. I called while still in the other state and talked to them about there being meter problems or a gas leak. They stated a technician would be dispatched to the property and I would be called. Flash forward a week later, I called again after not hearing from them and was told someone had been out to check the property and everything was fine. I arrived at the property, smelled gas, called and had a technician come out who disabled several appliances that had dangerous leaks including along my driveway. Calling them about the bill, they told me no one had been out to the property prior to when I was at the property the last time. They told us "sorry you feel that way" when we expressed they didn't show any concern over the gas leaks and that they hadn't communicated with us. Jay repeatedly asked my sister not to yell when she was speaking to him about the problems their company caused - like putting an entire community at risk by not checking the presence of a gas leak when reported. No actions were taken to address our concerns and he didn't feel the company had done anything wrong at all. Nicor doesn't care if there's a gas leak; they state it's your responsibility as the home owner to care for it, apparently even when the home owner has already tried to report it. Don't use them, they're incredibly incompetent and rude. read more

Nicor gas is not good company they let someone act as me so they turn off the gas how can they do that an it wasn't me I put a code so this would not happen an it did happen I am not paying for that bill I was yelling at them for doing that this fraudulent to remove my name without my permission the customer service no help at all read more

They don't care about human life. Once again, a complaint about the awful way they do "business". They cut off the gas even though we have a Senior with medical issues. No heat. No hot water. No dryer for clothes. No appointment for 8 days. They don't care at all. Looking for a new gas Co. Going to let the state know and my lawyer. We have a submitted medical waiver and the auto pay was setup 2 times. They still fuck it up. Looking elsewhere. read more

Nicor Gas - Public Services & Government Near Me

I have been trying to delete old payment accounts from Nicor account but I'm unable to. The website states that they can't be deleted because they're associated with auto-pay but they aren't. They were removed from auto-pay. That didn't work. Auto-pay was terminated. That didn't work. The cards have expired. That doesn't matter. One of the accounts belongs to my ex wife and is therefore unlawful to use as a payment method, that doesn't matter either. Getting ahold of a customer service representative is hopeless. Their goal is to distance themselves from the customer as much as possible and make everything automated. Except their automation system is terribly flawed. But that's the customers problem, not theirs. Then you have the customer "satisfaction" survey. Rather than the customer feedback survey. The questions aren't designed to collect honest feedback. They're designed to illicit false positive feedback to artificially boost their ratings. A tactical approach use by companies, and dictatorial governments, who don't the public to know how truly flawed and corrupt their organizations are. read more

Can't keep appointments. Didn't show up for meter install as promised. Hours for scheduling are not 24 hrs.

I had a gas leak in my home and Jamal very quickly came to the rescue. He was incredible!! He came in my house with his sniff tester and was determined to find where the leak was coming from. he was very thorough and kind. I was extremely knowledgeable too. Thank you Jamal for making a scary situation mush better. we need more people like Jamal. read more

How is it possible that a ranch house with only two people who work the whole day therefore do not use gas a lot is getting bills up to $400 !!! My neighbor has a bigger house and more people living with them and there bill was $72, this is outrageous! why this company continues charging customers the highest bill possible. Who can regulate this abuse? What part of our government controls the rates for these gas companies, they are just charging whatever they please!! I need help, I cannot afford to pay these amounts every month!!!!! read more

The worst online service. Waiting for hours to log into my account. Then.... timed out... Reported so many times and no answer... Never... Nicor online it is one big joke!!! That gas service should be for free... to compensate our frustration... Otherwise they are simple thieves... I'm not politician so I use simple language... read more

looking for another gas company. i cant trust Nicor anymore! The worst company ever. The price per therm keeps on rising. My bill has tripled the price. I m paying much more compared to other houses like mine. We even shut off the thermostat in summer time and still it makes no difference. i heard the budget program doesnt help either. read more

DIS B*TCH.. now that i got your attention.. i am giving nicor a 1 star and a 5 star. they get a 1 start for their lower level customer support staff. i called with concerns because my gas bill was insanely high and i had not been living in my house that month. i explained my situation and how my meter did not reflect what they had me billed for. she insisted they billed correctly and that my meter was broken. 1 star worthy. i am giving them a 5 start for their senior assistant, heather! within five minutes of talking to heather we figured out they were charging us for the house down the street. 5 star worthy! our bill was $140 lower than what they were saying we owed! thank you heather! :) read more

We are in the process of purchasing a house which is being built in a subdivision, realizing a dream of almost 20 years. The builder put in a request to exrend the gas line over 4 months ago. Its the week before Thanksgiving and Nicor has still not installed the line. This has delayed the build of ours and 3 other houses which is costing the builder, us, and probably the other families. (The rent on our gap home goes month to month at a cost of over $4000 in January. Im worried it wont happen even longer. Thank you Nicor. NOT. read more

I had recently update my information for AutoPay and my next bill was NOT paid on time. When I had contacted Nicor, I got a message saying it would take 1-2 billing cycles to update and that I needed to pay manually. No where along the way was this info told to me, which it SHOULD HAVE BEEN. It is very disappointing that this information was NOT told to me when I updated my credit card information. This should have been included in the email notifying me that I made the change OR when I updated it. If I get a late fee, I will fight it due to their lack of communication. read more

$2.95 to pay online with your bank account is a scummy way of doing business in 2018. You can avoid this with autopay, but autopay takes "1-2 billing cycles" to set up so they can slap you with a late fee when you realize that your "autopay" isn't actually autopayment. More scumbag business tactics. Make sure to waste more of their customer service time complaining about this scam late fee. read more

Terrible service. You shut down the gas line of 5 units without telling anyone. Now you want all 5 to skip their jobs and be home at once so you can turn it back on. Some are out of state and can't come back. Ridiculous! read more

Nicor gas has some of the worst practices of any company, I purchased a house on foreclosure and they were working installing a new gas main on the corner. When I went to have the gas service turned on it was discovered they didn't reconnect the house to the main, after several months of no gas (september-March) which meant no heat and no repairing or moving in to the house. They finally came and installed a new pipe to the house leaving a 4 foot deep trench in the yard. Its not July and all I get told about filling in the ditch is that it list and the landscaping company has 30 days to repair, well it past that and no one can tell me anything other then they are checking on when it might be done. That is the best answer I can get. This company has to be held accountable because you have no choice but to use their service to supply gas. If i don't pay them they cut off my gas but what can I do when they leave a hazard in the yard. read more

My entire winter bills were "Estimated", gas price were at 0.55 to 0.68 during the winter season. When they increase the gas price to 1.11 in May, the bill suddenly became "Actual", not "Estimated"any more. They claimed more than 200 reading difference accumulated from the winter season, but they charged this 200 reading difference at 1.11. I called customer service, as a result, they sent me an even ridicules bill! Can somebody tell me what to do with a company like this? I wish I can grade this company zero star. read more

My rating is not reflective of the service, but of the $2.95 fee to make payment via the internet. This complaint is about the $2.95 that is assessed customers to pay their bill, for Nicor to accept money BY CHECK! I could understand assessing a service charge for a credit card transaction, but this charge is unscrupulous. I receive billing alerts via email, versus a mailed paper copy that would cost Nicor paper and mailing costs, plus it is environmentally friendly. It is appalling that this charge is allowed. And thank you to the posters who directed us to file a complaint at https://www.icc.illinois.gov/consumer/ read more

Oh so they're experiencing high call volume--20 minute wait ????? Automated system will call you back and then place you on hold for 20 minutes. Total dysfunction. Stealing from Illinois residents. read more

Nicor gas is probaby the worst utility service. It took 2-3 months to get them to install a meter. Nicor gas encourages online billing but then their online service charges $2.95 service fee even if you use bank account. It was only after emailing them that I learnt that there are other payment options like autopay that does not require service fee. Now the issue is that it takes 2-3 billing cycles for this service to take effect which means you are paying the service fee for the 2-3 billing cycles. Just terrible service. read more

Well, where to start? I think I'll use the "compliment sandwich" à la Stewie Griffin. Something nice... The gas that gets delivered to my house burns nicely. Now the negative.... As others have stated, paying bills is the most painful experience I can imagine. Before I switched to auto-pay, to pay a bill online one had to go through a third-party web site that charged extra fees, re-enter your account information, and wait 3 days for the payment to post. To add to the negative, Nicor's method of "estimating" your meter reading involves some convoluted algorithm where their "estimate" is typically over 150% off. Why wouldn't they just take the therms used divided by heating degree days from the previous (actual) month and multiply that by the heating degree days used the month they are estimating for? I'm sorry if it sounds complex but it's really not. It's basically figuring how how many therms per heating degree day you actually used and applying it to their estimate with a known variable (heating degree days). The only way I found to get ANY help from them on billing matters is to contact the Illinois Commerce Commission as they are the only ones that have any authority over Nicor. According to conversations with Nicor, even they don't have authority over their own practices. Pretty screwed up, right? Now we need to end with a compliment... They have a nice looking logo. read more

Nicor is now forcing all customers to pay a 2.95 "payment acceptance" fee. Keep in mind this isn't just some credit card convenience or online fee (if you have paperless billing and autopay or use your bank account, they will charge this fee as well). It means, if you want to pay your bill AT ALL you have to pay them to accept your money. It's totally unscrupulous being that they have the monopoly on gas service. I suppose if you have them snail mail you a bill on tree-killing paper, then you use a paper check and pay to put a stamp on it you can avoid this fee, but nobody pays bills that way. And to force an antiquated environmentally unfriendly + costly method of payment is just unconsionable. HERE'S WHAT I DID: I filed a complaint with the Illinois Commerce Commission to investigate Nicor for this horribly unscrupulous customer gouging. You can do the same here: https://www.icc.illinois.gov/consumer/complaint/wizard.aspx ALSO: If you are an attorney in Illinois, now's your chance to start a class action lawsuit against Nicor for FORCING customers to pay them a fee in order to pay their bills - or go without gas/heat. No judge/jury will rule in Nicor's favor. This is just sick, greedy and unconsionable. If you start a class action, there are millions of us affected. We will happily join the class. read more

This IS the only option if you WANT to take a hot shower, cook over a flame in doors, and dry your clothes. It's like we're playing a game of monopoly and if you want too make it to "go" - you must pass through property that everyone owns - so basically you're screwed. The condo building I live in was doing "something" that had them turn off our gas. Well, in order too have everything turned back on, you have to be present ALL DAY waiting for them show up, and make sure everything is ok. Damn it if I wasn't out of town when they were suppose too do it, so I had to reschedule for today. Well three days of cold showers, no cooking, and dirty laundry - they finally came this morning. Ugh, this real life game of monopoly sucks! read more

Writing a review on a monopoly is kind of like voting third party, it won't do a damn bit of good, but it'll make you feel better. Some rocket scientist jumped the giant cement block that stops their car from crashing into our outer wall and hit the gas line, our gas was shut off as a result. Nicor said they'd be out between noon and four. I took a half day at work to be home to let them in, as apparently they need to be let inside. It's now 4:51, and they claim they've already been out here at 12:45. Too bad I was sitting 6 feet from the door the whole time. We still have no gas, and they said they'll send someone "whenever someone is available." Eff you, Nicor! read more

1. Fees ennormous 2. Put me on no billing when I opted to get paper bills so my payment agreement was stopped when I missed 1 day. 3. Service/billing call was scripted from my first question (why off payment plan). Representative made me wait to see if I could get back on and quoted me an ennormous amount to get back on a payment plan (NICOR runs a query on individuals WITHOUT Consent- credit and other info, before they say what you should pay to get back on. - This should be illegal and is gouging those while rewarding elites. 4. No Consumer Privacy Notice or Rate Increase letters were every received. The Rep said it was on my bill (which I NEVER got cause they had me on No PAPER bills and any emails went to SPAM). It is NICORs responsibility to send PAPER updates and communications on anything (especially rate increases, bill changes and late or shut off notices!!!!). 5. This practice of charging fees and service fees and monthly minimums for just having service needs to stop. 6. The online My Account and website is a headache and requires entry of an account number which dont' have cause no paper bills or info. 7. 1 day late on a payment agreement does not authorize NI COR or its affiliates or integration partners to run a credit risk query and ask me for ennormouns amounts of payments. 8, The Software as Service and payment processes and service deceit and scripting is ridiculous and clearly is yet another takeover by 3rd parties and integrations to charge more fees, bill higher and charge customers for nothing. 9, No Rate Increase communications or reasons were every sent. read more

I waited 4 hours for a startup and no one showed up. 2 hours later I get a text that i was not there. I would have waited if I got a call. Then after 30 minutes on hold a rude lady on the phone tells me I have to take another day off work and wait another week without heat. I used to really like this company. I get that its hard times. But no excuse for bad or lack of communication. I guess i'll take business elsewhere. oh wait I can't... read more

We haven't even started our service with Nicor and it's already terrible. I used their online form to submit a request to start service. It went through and I waited. After the next day arrived and there was no email or phone call, I contacted Nicor via telephone. The representative I spoke with said she saw nothing in their system and would take the info to start the service. It seemed to go well, but wait there's more! My spouse forwarded me an email that said I had called them and given them the wrong address to start service, an address, mind you that I don't even know where it is, never heard of it. At the bottom of the email was the information from my previous online submission form that the other rep had said wasn't in the system! This company has important customer information like social security numbers. If they can't be trusted and will actually LIE about a customer and to a customer, how can we know our info is safe? read more

I know, you have to use Nicor if you want gas. So this is a pointless review. But it's a good spot to vent. And here's some advice: Do auto-pay or something so you never, EVER have to deal with customer service. They're terrible! I've spent HOURS just trying to PAY NICOR an extra $50 they neglected to inform me about. I paid, closed my account and moved only to get a phone call one month later saying I had an unsettled payment (hadn't heard anything for two months). Because the account was closed I couldn't pay online. Some misinformation I got from service reps: you can't pay with a dummy check (later proved false). You have to go to the service center but can pay there no problem (went, waited in line, turns out you need a copy of the bill. Not even account number and payment will do). You can pay easily by phone (only with MasterCard). And don't even start about how frustrating and slow the phone-bot is. Man. Gas seemed fine though. I suppose. read more

Terrible customer service and billing system. I added my credit card information and set up auto-pay when I opened my account. Not only did their billing system delete my credit card, it also never initiated my auto-pay, even though the website confirmed it at the time. This resulted in late-fees being tacked on to my bill without my knowledge, and no notification that my credit card or auto-pay was removed. On top of that, no phone call, letter, or email was sent saying that there was any unpaid billing issue. The customer service rep just tells me auto-pay was never initiated and gives me the steps to set it up. WOW, thanks, I've done that on every credit account I have, this isn't my first rodeo. So I escalate the issue to a manger. The manager claims that their system is perfect and any billing related issues are completely my fault. Since they don't have any records of my credit information, it must be MY fault. Thankfully I'm moving and will no longer need to deal with this joke of a company. BEWARE, you're better off sending in a physical payment every month than dealing with their bug riddled online auto-pay system. read more

We moved out of state so, my husband closed our account effective on our closing date. He provided Nicor with our new mailing address so we could receive our final bill. When we got the bill which listed final utility charges, I paid the bill in full over the phone using our new debit card. Today, I receive an email that there is a final balance on the account and if it's not paid, we will be sent to collections. What??!!! We have credit scores over 800. I called immediately and spoke to Linus. Linus tried to explain that there was a outstanding balance prior to my payment as well as insufficient funds charge and late charges. Huh??!! My only guess is that Nicor tried to process the Auto Pay payment after the account was closed instead of sending us a bill. I asked Linus why the final bill I just paid didn't reflect ALL charges. He had no answer, only a bit of attitude. I ended up just paying their outstanding balance to keep from being sent to collections. You can't argue with these people, it's pointless. I'm so glad to be rid of Nicor Gas. read more

I am having the worst experience right now with this horrible utility and I just have to vent. Received a nasty letter from them a couple weeks ago about them needing to get in to inspect their equipment. Called them that night and made an appt for Sunday (10/25) from 8am-12pm. Dragged myself out of bed at 7:15am (when I had not been feeling good all night) and began the wait. At approximately 9:30am, I received a text saying their technician was on his way. About fifteen minutes later, I received another text saying my appt had been updated. When I clicked on the link to see what they meant, it said the technician was no longer on his way and that someone would contact me soon regarding my appt. TWO HOURS LATER, I finally received a call from Nicor telling me that my technician was out on an emergency but could he come up to an hour late. I said yes, that I would give them until 1:00pm but no later as I had somewhere to be. He said he would call me if they were going to be later than that. Well, at 1:05pm, no one had come and I had somewhere to be so I left a note on my door basically saying "sorry, Nicor...I was here, you weren't...your problem." Fast forward to today (Wednesday, 10/28). I have been working at home since March and so I was sitting at my dining room table working all day today. At 4:30pm, I go out to check for my mail and find a disconnection notice from Nicor stuck to my door. I was absolutely LIVID! I never heard my doorbell ring or anything. If it was a technician, I would've let him in right then and there to do the damn inspection. Also, how dare you threaten me with disconnection for "not being able to get inside to inspect your equipment" when I had an appointment on Sunday morning that YOU didn't show up to...or at least not within the four hour window (plus an extra hour due to my generosity...so five hour window) that you were given. So I get on the phone with them again and now have another appt, but not until 11/17. There better not be a problem since the disconnection notice says service will be disconnected on or after 11/11. Which begs another question...if it is such a big emergency to get inside my house for an "inspection"...so much so that you have to threaten disconnection...why do I have to wait another 20 days from today for an appt??? I hate all utilities, but I must say that Nicor takes the cake for nerve and absolutely HORRIBLE customer service. read more

The website is horrible. I try to pay my bills ahead of time but they don't update the amount due until the day the payment is due. This Results in sometimes taking more money than they should be! read more

If they weren't the only choice for gas service my guess is they would be out of business. I have been for a year attempting to activate service on a commercial building. After 14 months of phone calls, emails, and site visits still no service. Latest rep gave me an email of someone within management who doesn't even respond. I wish I could work somewhere you don't actually have to the job you're hired for.... read more

If zero stars were an option , that would be more than they deserve. 45 minutes hold time to schedule a spring AC clean and check followed by another 20 minute conversation to schedule. Appointments taking 45 days and no level of commitment to improving. Very disappointing and will take the matter to the parent CEO and ICC. Completely unacceptable and an embarrassment . read more

Trying to start new service. Said they HAD to do a meter reading (it's inside my house). I had to take a day off of work to.wait for them....surprise surprise, they never showed. Called customer service, on hold for 20 minutes and all that the lady can tell me is that she doesnt have an estimated time but to.go ahead and leave after 30 minutes and they would just do an estimated reading to start it.....if you could do an estimated reading from the start....why did I miss work?!?! I guess when you're the only company in the business you can do wtf you want. What a joke. I wish I could give my money to someone else. read more

Worst customer service ever. I have never experienced people so rude and who are just absolute liars. I booked an appointment to turn the gas on, they gave me a window from 8-12 so I took the day off work and waited. At 12 I called customer service, they claimed that a tech had come at 11:30 and knocked on the door but no one answered. No one knocked, no one called, I was there all day. Then they said they could send someone out between noon and midnight so I would not have to take another day off. They said they would call 30 minutes before. At 10:30pm I called since I hadn't heard anything, only for the woman to say "the tech was just there and no one was home, there's no number on your ticket order to call and clearly you're not at the residence so you're lying". I then called the regional manager who claimed that the tech did call (they didn't) and that no one answered, so these two workers are completely contradicting themselves. They then said they could send someone out the following day at 7am, doubt that will happen since this company is absolutely awful and has no respect for any of their customers' time. I have never experienced such incompetence and utter disregard for customer satisfaction. If I could give zero stars I absolutely would, if you can somehow avoid using Nicor, definitely avoid it! read more