Absolute worst experience. Bought a used 2019 A6. Was lied to when purchasing and no sense of…read moreaccountability to make it right. It had a sensor warning light on when purchased that was blamed on it "being dirty". 3 years later not resolved. I've had it back multiple times and they keep the car for months with no communication nor plan to resolve.

Service** Courteous,…read moreknowledgeable and reasonably priced. They provided courtesy shuttle to and back from work. The service work came under the price that they quoted me. I would be happy to go back here for my Audi service needs.

While traveling cross country we had a wheel bearing go and Vadim and his team fit us right in and…read moregot us back on the road within the day. Just a fantastic crew!

Came to Erie from Pittsburgh on vacation for 5 days. Blew my brake line on Presque isle in my 06…read moreTahoe with 300k. Called Precision at 8 am the next day and they got me in and out by 1030. Didnt break the bank very fair pricing. Super nice place with tons of high end products and accessories available on hand especially for jeeps and trucks, plus a coffee bar. We take yearly trips to Erie and look forward to adding our yearly maintenance to our schedule here to ensure a safe ride home. Conveniently located 2 minutes from Presque. THANK YOU BRYAN! See you next summer!

Went to Sams on a flat tire, nail in it. Bob, the technician came to our rescue. Couldn't patch the…read moretire so he put the spare on for us. He didn't keep us waiting at all, as he completed the task in 10 minutes, charged us only $8 and we were on our way. Wish we had a garage like this in my neighborhood. Thank Bob and Sams !! highly recommended.

I was 500 miles from home on vacation when my Eurovan's check engine light came on. I didn't have…read morean appointment, and the mechanic on duty--whose name I didn't get--was flying solo for the day while Sam was away. Despite all this, he took the time to do an OBD scan, explain the codes to me, clear them, and send me on my way with tips for what to watch out for. I made it home with no issues and peace of mind. Highly recommended.

Very simple.. Monro estimate $1200 for flange leading into converter etc. & leaving the toyota…read moreRav4 for the day. West side independent muffler was able to repair for under $150 while I waited for less than an hour... say no more

Was quoted for 2 hours of work replacing lower control arms and without warning was charged for 3,…read morejustification was the book said it takes 8 hours because Toyota says to remove engine, true, but you can just lift the engine up a bit to get at the bolt that Toyota says requires the removal. I was charged for 3 at the last minute, no warning. Requested replacement of door hinges and it wasn't done. Scheduled a week in advance and left vehicle overnight and still had to wait after hours to 5:30 for vehicle. Was told at that time that my driver's side passenger tire was making a grinding noise and is likely a bearing or axel issue and my lower motor mounts were shot. I didn't think of asking for another appointment at that time (nor was I offered), I wanted to get home, and no follow up appointment was offered, and I was not shown the used part. I was aware of the grinding and figured it was something with the lower control arms. So, after he told me this, I went over to Erie County Farms parking lot and indeed they were grinding, so bad at this point that I drove her home and parked her. I called up Independent Muffler and explained the situation. I told Dave what happened, how I was not kept informed of what was going on (just had to show up), the last-minute price change, the requested work not being done and nothing done about the grinding (follow up appointment or just being done that day). Dave explained to me that the book says 8 hours (Toyota wants the engine removed) and that he doesn't know why the previous tech quoted me at 2. He used the book time of 8 to justify adding another hour and they were on it all day. Okay, I call BS, I have replaced these before and it doesn't require you to remove the engine, you just lift the motor enough to remove the mount and get at the bolt. With air tools, a lift and the right tools you can get this done in 2 hours. Seriously look up lower control arm/ball joint replacement for a 2006 Camry, it can be done, a TON of people on YouTube and Reddit have. I understood him to say this whole job took 8 hours and 3 was fair. If it did take 8 hours, did you remove the engine? If so, why? Honor your original estimate, 5 sec it took for the tech to be like "oh, I am adding 100+ dollars to your bill at the last second!" Unacceptable! Keep the customer informed of what you are doing and if you cannot do the agreed upon work then tell me! I didn't raise a stink at that time because I figured the extra hour was for the door hinges and the tech misspoke, I am too trusting of people. Why didn't I look at the bill? I trusted them, I have had good work done in the past and they have taken care of me, and they fumbled the ball hard this time. When I called and informed them of this, there was no reason given for why the door wasn't fixed. There was no attempt to make anything right, like "hey bring in your car we will look at the wheel bearing and knock off half the labor rate for not doing your door hinges the first time." He did offer to get me in today, but I am unable to due to obligations and that is the reason why they get 2 stars. We work hard for our money and tacking on an extra +$100 at the end, without warning is slimy. Not telling the customer what is going on with the work, not showing them the part (in fairness I did not ask, again because I trusted them, though it should be a standard operating procedure), not doing the work and sending them off without an immediate follow up to a known issue (grinding), had they started the vehicle (which I left overnight) 1st thing, we could have had that wheel bearing fixed, same day and had my door hinges in. I am glad this happened though, if I had a larger job and they put down 4 hours of labor then added 8, 10, or 12? Glad it was just 1 with no door work being done and them not touching my wheel bearing issue. This experience has been a lesson for me on how they run business. I gave them the opportunity to make it right and they did not. I will not give them the opportunity to do that again and will be taking my business elsewhere. PS: The woman they have working the counter is very nice!

Etzel's Automotive in Waterford, PA is hands-down the best shop around. Billy and Heidi are…read moreterrific business owners -- fair, honest, and genuinely committed to taking care of their customers. Their service is always top-notch, their prices are low and reasonable, and they never try to sell you anything you don't need. I'm a repeat customer and this is the only place I'll take my vehicles. If you want reliable work from people you can trust, Etzel's Automotive is the place to go!

Great service, Fair Prices, & Good Work! Best Around!!!!!! You can always count on your car being…read moreready when they tell you.

I called to talk to the owner about parts my suv needs, and an approximate total cost, his wife was…read moreextremely rude on the initial call, who was I, what did I want etc.. but I answered her questions, she told me she'd have him call me back! after 24 hours I called again, I told her who I was and was still waiting for his return call, she informed me he was super busy, I said I understood but doesn't he want the job!!! she literally told me he Doesn't need the work!! wow that's all I can say! needless to say I will find another mechanic and you should too!! she sounds like a overtly jealous wife that has a problem with women customers, I've never met the guy!!

I have taken my car there for years! Always had great service. The owner is very honest.read more

I arrived desperately without an appointment after getting a jump start, randomly selecting them…read moredue to their proximity. They did a long overdue battery replacement and found and attended to numerous other important issues. I could not have been more pleased by the quality of the work done and the pleasant waiting experience. I was so relieved to have the work done by a very skilled mechanic. I highly recommend them and am so happy to find a repair shop I can totally rely upon.

Had to have them fix two rear windows that were not going up or down anymore. Quick, friendly and…read morefair on price.