EXCELLENT SERVICE! I rolled into Millcreek for a funeral…read morewith a truck hemorrhaging oil after Hogan and Son's did me a pretty serious disservice the prior day. The guys at Lakewood are GREAT. I explained what happened, they replaced the crush washer on my oil pan drain bolt (Hogan and Sons just didn't replace it) and topped me off with 2.5 quarts of 0W20 (that's a lot of oil to lose in 24 hours!) AND - they fixed my hood latch with a ziptie (since Hogan and Son broke that too!) Highly recommended. Thanks guys!

great service and even better quick service at that. The staff here do not antagonize you with…read moreother services or repairs like other places do and you get a window view of them working.

I LOVE this place. I get to sit in my car for 10 minutes while the oil is changed. No appointment…read morenecessary. So convenient! A few years ago, I waited at an Erie dealership for TWO HOURS for an oil change to be completed. I inquired several times at the service desk about what was taking so long. Eventually, the mechanic finished and brought me a list of everything he could repair on my car -- along with a very expensive quote. I only wanted an oil change. After that, I tried this Express Care location (near 26th and Peninsula) and I now use them exclusively for my oil changes.

My go to place every time I need an oil change. Amazing customer service and bonus doesn't take…read morelonger than 10 minutes! Thank you today to Robert, Brennan, and Tyler!

My daughter was driving alone to Erie from Ohio and got into a pinch with an exploded tire…read more Flynn's was so helpful, very comforting, and extremely patient -- even though it was Good Friday and they were closing early. I cannot say enough about the quality of the product and especially the service at Flynn's Tire. They went above and beyond to help her out and make sure she was safe!

We had a notification on our car that the tire pressure was dropping and we swung into Flynn's as…read morethey were the closest tire shop to us. They were busy as heck but did not for a moment make us feel as an inconvenience for walking in. Sitting in the waiting room while waiting for our tire to get patched we heard the gentleman at the front desk answer phone calls and greet customers back to back and he was always so polite and happy. He did not seem overwhelmed at all when I would have been and he was so extremely personable. In the few moments he wasn't busy he was humming along, smiling while working in the computer. It was absolutely refreshing to watch him work. I work in Collision Repair and this type of service is rare in the industry.

I will need a new muffler or exhaust system only 3 years after getting a complete system in 2020…read more Even after the initial install I was not happy because I still had muffler noises. I won't be going back.

For starters, when I scheduled my appointment online, I picked the wrong date, and Rich at Monro…read moreMuffler still agreed to perform the oil change anyway when I showed up a day early (and definitely not a dollar short.) I presented him with my coupon, expecting to pay at least $10 more than the offer on the coupon as there are typically "hidden" charges. What a great discovery to see I was only charged the coupon amount plus tax, which included a list of extras! Kudos to Rich for a job well done and a hat-tip to Monro for taking good care of a brand new first-time customer. As they say in the movies, "I'll be back..."

Firestone has been a godsend for me. For one, there operating hours make it convenient to schedule…read moreappointments. Two, they are honest and do quality work. I highly recommend!

Terrible, twisted my tie rod boots around the rack and pinion. Would not recommend, good for time…read moreavailability, but if there's no consideration for people's cars you can forget having anywheres near 5 stars. 1 star is adequate enough.

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

Not only did this shop have the unique tires for our car, they installed them quickly and got us…read moreback on the road. Thank you for your excellent customer service!

Had issues with tire monitoring system. Stopped at Tires 4 Less and man at service desk had it…read morefixed in 5 minutes. This was my 2nd stop. 1st stop couldn't fix it after waiting an hour at Sam's Club. There was no charge. As we move forward any tires needs I have I'll be going to Tires 4 Less 26th street.