Clean, affordable, and friendly staff! I usually don't come here for prescriptions but needed tubing and mouth piece for my nebulizer due to my asthma being difficult lately. I called ahead, the staff was very friendly/accommodating, and was able to price the medical equipment very quickly for me. I was grateful for how inexpensive the equipment was that I needed and appreciated how very nice the store was kept. They had a wide variety of medical equipment; beds, walkers, lift devices, and more. They also were a full pharmacy with many over the counter meds and first aid supplies. Overall, I was very impressed with this local hometown "mom and pop" pharmacy and will likely return again. Thank you for the great customer services and providing me we a good pharmacy experience! Also, 20% for checking in if you are with yelp! read more

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I am 73 and live in the Dayton, OH area. I ordered a refill of medication that was to be kept frozen from Nie's Pharmacy 11745 Madison PikeIndependence, KY 41051 on Jan 14, 2025 and it was shipped by FedEx on Jan 15 in a box labeled Time Sensitive. I received an email from FedEx saying that it would be delivered on Jan 16, but it was not delivered until Jan 18 at 4:55 pm. There had been no adverse weather during this time and no reason for delivery delays. I refused delivery of this medication because it had not been delivered as indicated and I was told by the FedEx driver that it had been here for 2 days in a warm warehouse before finally being delivered. I showed the driver that the box was labeled Time Sensitive and told him that it was to be kept frozen. I told the FedEx driver that I felt that the medication was now compromised so he marked the box as Damaged and Return to Sender. Nie's Pharmacy called me on Monday, Jan 20 at 9:41 am and left a message to call them back. I called them back at 11:37 am and the employee said that they had received my returned package. It took 4 days to be delivered to me, but Nie's Pharmacy received it back in just over a day. I explained to the employee in detail why I had refused delivery of this package containing medication; that it took 4 days to be delivered to me from 60 miles away and that the medication was here at the local FedEx warehouse and sat there for 2 days in a warm warehouse before finally being delivered. The employee stated "We have had a lot of complaints about deliveries from FedEx." I told the employee that I wanted my money, $150.85, refunded and she said that she would talk to the pharmacist, Jack Nie, the owner of Nie's Pharmacy. I then received a call from Nie's Pharmacy at 11:49 am and the employee stated that Nie's Pharmacy was refusing to refund my money because they opened the package and that the temperature strip inside the box indicated that the medication was still within an acceptable range, even though it had been unthawed due to FedEx's failure to deliver this in a Time Sensitive manner. I told the employee that at no time did I ever receive any instructions from Nie's Pharmacy to open the box if it was delayed in shipping to check and see if the medication was still good. No communication was ever received via email, attached to the outside of the box, or on their website https://www.niespharmacy.com about what to do in a situation like this, nor could I call Nie's Pharmacy on Saturday when my package was finally delivered at 4:55 pm because they close on Saturday at 1 pm and are closed on Sunday. Nie's Pharmacy does not have any return policy of any kind on their website and this business is NOT BBB Accredited. The Nie's Pharmacy employee went on to say that I could come and pick up the medication (to an out of state location 60 miles away) or they could reship the same medication that I had just returned via FedEx (a medication that was now unthawed and 6 days old and using FedEx, the same shipping service that had proven to be terrible). I told the employee that either choice was unacceptable and that I was going to dispute the charge with my credit card company and that they [Nie's] had terrible customer service. Her only response was "That's fine". I was fully justified in refusing delivery of this medication due to FedEx's failure to deliver it in a Time Sensitive manner when there were no adverse weather conditions that would have delayed the delivery and the fact that Nie's Pharmacy never provided any instructions about Time Sensitive delivery of medications and what to check for in the case of shipping delays. I was fully justified in thinking that this medication had been compromised and that's why I returned it. I have had other problems with FedEx deliveries from Nie's Pharmacy and I will not do business with Nie's Pharmacy in the future due to their shipping service, that they have acknowledged having problems with, and their terrible customer service for the elderly. read more

I have been a client here for many years. This is the premiere pharmacy in the NKY area. Jack and his excellent staff treat us like family, and go above and beyond consistently. I feel that my family is very blessed to have access to such an educated, professional pharmacist so close by. I have the utmost faith and respect for their staff and appreciate the services they provide. A note about compounding. Like previous reviewers, I have also used their compounding services. It's important to realize that compounding is a CUSTOM service, like ordering alterations on clothing, instead of wearing something off the rack. Compounded medications are made fresh just for you, for your specific needs, they are not pills sitting on a shelf. So to prevent any interruptions in my care, I reorder about 7-10 days before I run out. Pharmacies that compound are becoming extremely scarce-we are so lucky to have Nies in Independence. I have lived places where I drove 1.5 hrs to get to a compounding pharmacy. Hope that helps! read more

Incredibly helpful. I live out of state but my mother and other family live in the area. I called Nie's Pharmacy to see if they did prepackaged medicines, so my sisters would not have to prepare the box for her every week. Unfortunately, they do not but no one else does either. Although, the young man I spoke with was very helpful. He gave me great advice and reassurance that my family and I are taking the proper steps to help my mother. If I lived closer Nie's would be my pharmacy. It should be important to all of us to keep small businesses alive. read more

The people here are always very helpful and friendly. I now go to Nie's Pharmacy for all of my pharmaceutical needs.

they get a one star because I can't go lower. I cannot believe that any health care professional can be as incompetent as the folks are at Nie's. I pray that they are better at actually compounding the meds for my cat than they are at all other aspects of running their business--lost orders, unfilled parts of prescriptions (1/3 of her script just wasn't filled on my first visit!) And they are staggeringly, stunningly blasé about it! They just don't care..! Don't walk away from this place---RUN!! read more

Nie's pharmacy has been wonderful to me! They have been compounding my med for about 8 weeks now and they are very friendly and helpful. They are also very knowledgeable! I would highly recommend Nie's to anyone who needs a pharmacy! read more

They are the best in special compounds in the area, way above Kroger or Walgreens. There pharmacists go out of there way to make sure you are informed of your meds and are always available for consults if something isn't right. Support local! read more

Be sure to give this pharmacy at least a week to prepare your prescription refills if you are taking a compounded medication. On more than one occasion, I was out of meds by the time the refill was completed. Being the only compounding pharmacy in Northern Kentucky has created a monopoly for them and because of that, I guess they figure they can take their time with your order. I mean, where else can ya' go? Also, they tend to lie about when you call your refill in. For example, I called for a refill on a Monday, expecting to have my meds AT LEAST by the end of the week. I called on Friday to check on the status and was told it had only been requested by me the day before and it wasn't ready yet. I'm guessing they were trying to cover their lazy tracks. read more