Highly recommend Kim pays attention to details and gives you the best experience. She is a Nail…read moreDoctor and you leave happy with the service

She's incredibly attentive to detail and always makes sure I'm comfortable. Her space is spotless,…read moreand she takes cleanliness seriously, which I really appreciate. Highly recommend her if you're looking for quality and care!

My new favorite nail place!!! They do an amazing job, easy to talk with and do great work.read more

I had really hoped to have a good experience here because the staff was initially very friendly and…read morewelcoming. I do want to note that I was a walk-in and waited to be fit into their schedule, which I completely understood once I learned they primarily operate by appointment. I was patient and waited my turn. Unfortunately, my visit didn't go as expected. Shortly after my service began, another client came in with a complaint, and the technician assisting me stepped away to address it. While I understand that situations come up, there was no clear communication about how long it would take or whether I was okay waiting. This left me sitting for an extended period with my service only partially started. From the beginning, the service already felt a bit rushed, and the interruption made it difficult to continue since I was on a time constraint. When I expressed that I needed to leave and asked to have the product removed, I felt somewhat questioned rather than understood. I was told the nail protection that had been started was good for my nails and encouraged to keep it, but one thumb had builder gel unfinished, which didn't feel right to leave as is. To clarify, the only thing applied was the beginning of a nail protector (as explained to me), along with one thumb started with builder gel. The manicure itself was never completed there was no soaking, cuticle care, or full service performed. Despite this, I was still charged for a manicure or a portion of it, which didn't feel appropriate given how little of the service was actually done before the interruption. I also left feeling a bit uncomfortable, as if I was being judged for needing to leave or for being direct about my time constraints. I don't feel clients should have to push or repeatedly explain themselves in situations like this, especially when the delay was outside of their control. I do appreciate that the owner apologized at the end, and I'm sharing this feedback simply to raise awareness of how this experience felt as a new client. I truly hope that in the future there can be more communication, understanding, and consideration for clients' time and situations.

Vivian did an amazing job on my pedicure! I used to hesitate getting pedicures at any salon because…read moreI've had bad experiences where they were too rough and even cut me until I bled. Vivian was so gentle and did a fantastic job without any issues. The salon also has the most high-end, luxurious vibe I've seen in Hollister. I'll definitely be coming back!

I came in specifically asking for a soak-off for my acrylics. While I was waiting, a technician…read morenamed Nancy came over and asked if I wanted them "taken off." I clarified yes, a soak-off. Once I sat in her chair, she did not do a soak-off. She drilled them down slightly and then used an acrylic nail to aggressively lift and rip my nails off, which was painful and not what I asked for. The only nail that was actually soaked off was my pinky, because it wouldn't come off any other way. I came in for a soak-off because I wanted my nails removed safely -- if I wanted them ripped off, I could've done that at home. When I went to pay, the front desk asked how it was, and I said, "I asked for a soak-off, not a rip-off." By that point, Nancy had already left her station, so there was no one to address the issue with. I was still charged $15, paid, and left because I was over it and just wanted to go home. Overall, this was a painful and disappointing experience, and I wouldn't recommend coming here for acrylic removal if you care about nail health.