any time my service is out theyre always right on it, if its hot or cold out theyrealways here because i live on a main road. Cline Avenue.the service people arent in charge of the bill amounts so leave them alone. please, le them work. read more

Will tell you that you're out of luck if the power goes out and you take insulin or use medical devices. It should be their job to have everything up The same day!! We pay so much and are lied too so often that it's the least they could do. Heat is 350-400 dollars a month in the winter. Summer is a blessing because AC is about half that at 68 degrees set. Smh read more

My power has been out since 6/6/26 at 4pm. I spoke with a customer sevice agent that stated the power would be restored by 730pm. I left my phone number with her for updates. It is now 6/7/26 at 2am and my power is still off. According to Nipsco Map, there are only 100 houses out. I seen the Nipsco trucks at 1:30am. I've lost over $300 in groceries from my now defrosted freezer. This is unacceptable. With all of the fees we have to pay, we should be issued generators. My cats and a dog are miserable because of the outage. Nipsco website advises that acts of nature do not constitute replacing refrigerated items. There was rain but no thunder and lighting. I need to be compensated for my discomfort. I would have gave the rating zero stars if I could. If Nipsco is short staff. I have several individuals that would love a career. Point me to an application please. read more

This is ridiculous at this point. Get my power back on. Been out since Thit's day night. Pay so much per month to get my ass fucked when i need them most. read more

Garbage they don't do anything right can't even properly get something fixed. And they love to randomly reset power in certain areas costing me hundreds of dollars in broken electrical equipment , steer clear of this garbage company. read more

NIPSCO has continually raised our utility rates and their service has continued to get worse. Rather than do something about it, they make excuses. They discriminate against older neighborhoods, leaving them last to restore power. The state attorney general should really do something about this. NIPSCO has a monopoly on providing electricity and gas on NWI and abuses it's customers. Hopefully there will be a class action lawsuit against them read more

if i can give them a 0 i would. They lie so much they up the prices every chance they get . payment plans suck a** such a terrible excuse of a power company. read more

If I can give them a zero I would, bunch of crooks. They have a monopoly on nwi. Overcharging for service and delivery fees. They need to be shut down read more

NIPSCO is the worst, price gouging. Charging outrageous price on electric and power constantly goes out. WTF.

They get a 0 . Everyones bill has doubled within two months. There is no way possible everyones bill could have gone up this high with in two months. My nne alone went up $200.00. There excuse us usage and projects. I heard it's data centers. People can not afford these prices. You are worse company ever. I do not know how you think people can afford these prices. They want their payment but keeping the power and getting it back on is terrible too. Takes forever. They sure are not in a hurry when it's you. read more

My review is only for their employee Bob O. who came to my house today on Dec 8, 2025 in Schererville. He was outstanding. Such a nice guy . So helpful. I'm disabled /wheelchair bound and waking up to carbon monoxide alarms blaring in the AM is a scary situation. He went above and beyond. Do I think Nipsco overcharges - yes. That's a separate issue. The employees I've encountered are wonderful. read more

The worst company in Indiana. Dustin, their engineer is extremely unprofessional. He will lie to you and promise to call but you'll never hear from him. I'm really shocked that NIPSCO has such an unprofessional working for them and God knows how many more... read more

Right, they're all about the scam. The contractor they hired was obviously trained to leave out information every time you spoke with them so that their "opt-out" would never be completed, leading you to believe the opposite. The first person that scanned the bar code didn't even appear to have the part (again, no one should have come) -- This is after requesting the opt-out multiple times with their partners in crime. Total low-life scum, totally disrespectful. Brains fried. read more

How is Nipsco able to raise their prices the way they have?!?! Our electric bill was 850 last month and we are FRUGAL! We have done everything we can to lower our electric bill and it just keeps going up. How do they expect people to survive with those kind of prices?! It has caused arguments in our house and a HUGE amount of stress. I am so concerned that we are going to have to move over Nipsco. I have had to pick up extra hours and make cuts on the things that we enjoy just to pay the damn electric bill. When I called customer service, the lady I spoke with said "well, I don't know what to tell you!" Thanks for the help and all the additional stress. I only gave a 1 star, because it made me. Their service is shit. read more

Incompetent IDIOTS...... I had an electric "smart" meter switched out by an NIPSCO employee that never reported that he didi it. This was 4 months ago. Since then I've been visited 6 times by different idiots wanting to change out my electric meter. And 6 times I had to tell them it has been changed out. The last moron took a picture of the meter and said he would let them know. Now today another idiot came out with a new meter wanting to change it. All this hassle because the NIPSCO employee that did switch it out didn't have enough brains to inform his company that he did it. They obviously don't know WTF they're doing. read more

Poor support. Been without power for over two full days due to storm. They say it might be an additional 2 days. I lost money on spoiled groceries and can not use me medical devices. Worst company ever read more

Worst utility agency/business! We have inconsistent power causing surges regularly, power goes off at least 3 times a month regardless of weather. Cost us ridiculous for the subpar service and product. read more

This company finds EVERY reason possible to constantly raise their rates. I've got no choice but to use then but somehow there is no monopoly. Just the worst! read more

NIPSCO is the worst electric provider for Indiana they offered me a credit of almost $600 3 days ago and they took it back and said I have a balance of $200 and $5 the price gouging is unreal and unbelievable I absolutely hate NIPSCO I left Illinois and was using ComEd and ComEd is way better than NIPSCO they are price gouging and taking advantage of vulnerable customers I am going to talk to my local senator because this company is a rip off for sure. read more

This is for NWI Nipsco. They will charge a deposit fee of $265 if you miss just one payment. They penalize families already struggling. This is ridiculous. read more

0 stars my friends electricity went out and they are charging her almost a grand just to get it back on like who the fuck can afford that the lady on the phone was super nice but the company is a piece of shit read more

Terrible CS. Refused to assist when there was at technician at my home! Told us they could get someone back the next day because they had that worker on a schedule leaving me with 2 babies and no power. It simply didn't matter and they had a schedule to keep. Ridiculous as we have no other service option read more

My first review is about nipsco and that's the only problem I have with Indiana,now if nipsco controls the whole Indiana state why is it so difficult for them to be accountable for the company they hired to trim trees? Nipsco hired energy group to trim trees next to my property and they damaged my fence and gate by letting tree limbs fall onto my fence and this happened April 23 and I've been complaining since then and by me living in Gary I was told we don't care about our properties so why should nipsco. I've called the bbb as well as the FTC and nipsco responded saying they addressed the issue which was a lie if my income was more I would have repaired it myself. Again, nipsco hired energy group and my property was damaged and now nipsco wants me to sign up for paperless billing so they don't have to pay to send me bills, why should people help nipsco out when nipsco doesn't care about you or your property. read more

First off if you've ever tried to lodge a complaint with NIPSCO you have your work cut out for you as you will get an automated answering system which really doesn't address any of YOUR concerns but only THEIRS. ( How do we get paid?) Recently we reported a gas leak and NIPSCO came out and put in a new meter as theirs was faulty in the process they caused a gas leak inside my office. How do I know that? No leak before they replaced the meter but one immediately thereafter. They did not deny that they caused the leak but responded that anything on the inside is my responsibility even if they caused it. Why is that? Because that is their policy. I can understand why they are rated so low. A rather sad outfit. read more