To Michell and your ENTIRE Direct Mortgage Loan Team, Please know that I am forever grateful for you all. From beginning to the end I have received nothing but the highest quality of service during my home purchase. Every single team member was friendly, professional and always available to answer questions or calm fears/ doubts. Have to send a special shout out to Raymond who took extra time outs just to call and say hello or see if I had any concerns. My home buying experience was a success because of you all. I am so very happy to tell family and friends only great things concerning DML and happier to refer them for their future homes. I successfully closed on my new home yesterday because you all made sure everything was in place THANK YOU, THANK YOU all a million! Forever in my prayers Zaleata Walker read more

For a first time home buyer, going through the mortgage process can be a bit intimidating. However, from the very first step of the process, Michelle's team made us feel so comfortable and actually made the process enjoyable! Pam, the administrative assistant, was my first point of contact and she was very personable and friendly on the phone. She not only took the time to get all the information she needed but she engaged in conversation and had great customer service skills. I then worked with Kelly, who was also very helpful. Michelle herself called and explained the process to me once I had submitted all the information and made sure I understood the next steps. All in all, I am so pleased with Michelle and her team that I will be recommending Direct Mortgage to everyone! read more

My experience with Direct Mortgage was one of extreme satisfaction. The assistance to close this loan, which was provided by Mary Ledcke, Pam Shosey and Michelle Jacinto, was an experience which should be the norm for all loan applicants. These three individuals went above and beyond their normal duties to assist with getting this loan funded and closed. There were issues related to financial documentation on a previous loan which was never received by myself in almost 2 years. Not having this documentation could have caused this loan to not close. But the ladies above really went to bat to assist with getting this issue resolved by all means necessary. I will forever sing their praises. read more

Your team's patience and effort throughout the entire process was truly remarkable, and we couldn't have done it without you. From the very beginning, your team was there for us every step of the way, and you made the entire process stress-free and enjoyable. Your professionalism, expertise, and kindness were truly appreciated, and we are so grateful for everything that you did for us. We are absolutely thrilled with our new home, and we know that we have your team to thank for making our dream a reality. We will be sure to recommend Direct Mortgage Loans to anyone who is l looking to purchase a home, and we look forward to working with you again in the future. read more

As first time home buyers my husband and I knew very little about the mortgage process. After working with Michelle Jacinto and the Success Mortgage Partners team, we'd recommend them to everyone! Throughout the entire process Michelle made sure we stayed informed and felt supported by the team. We received phone calls and emails even while searching for homes making sure they answered any questions we may have had. Plus they even had an app which gave us an idea on what our monthly mortgage payment may be. Our closing process was way faster than expected and we were blessed to have worked with this amazing team. read more

I've purchased several homes and worked with other lenders, yet I can honestly say, my best experience has been with Michelle Jacinto and her experienced team of mortgage experts. Every part of her process was flawless. The entire team, from Michelle on down, were extremely responsive and professional. I had some issues that had to be resolved from my divorce and her team cleaned up my credit report and worked with me throughout the entire mortgage process. From application to close, there wasn't a day or a time when the team didn't reach out to follow through on every detail. I would highly recommend them! read more

For anyone wanting to buy a home.... I highly recommend Michelle Jacinto and her AMAZING team at Direct Mortgage Loans in Highland. We're finishing up our first home buying process with them and the whole thing has been very smooth and quick! Communication is respectively constant and quick. They all know their jobs very well and have your back throughout. I was terrified of the process because of my student loans and the fact that I'm still in school until I found this company! And we will definitely be back with them in the future when we're ever in the market again! read more

After being denied by another lender, my realtor Luciano Garcia strongly suggested I allow Michelle Jacinto and her team to see if they could get me approved. My loan processors Pamela & Kristin were excellent about keeping me updated on my case and constantly communicating with me. I admit, I was doubtful in the beginning but after working with them a few weeks, my doubts were gone. They got me approved and now I own my dream house! Special thanks to Luciano, Pamela & Kristin for working so diligently and making our dream a reality! read more

Michelle and her team are hands down the best team I am ever worked with. They are quick, efficient, patient with all your questions and just genuinely care and want to help. They are what 5 star service is. This process is my first and moving to a new state is exciting and scary but Michelle and her team have basically help my hand through the whole process. Helping my stress level to down and actually being able to enjoy buying a new home. Thanks again to Michelle and her team please know your hard work is appreciated. read more

Michelle is AMAZING! We have been working with her for the last two years in our home search and she is always there for us! We still haven't found our forever home, but I can truly say Michelle has made this process so much easier! She has been there through our excitement and tears and is constantly on our side! I can't wait to finally find our new home, and when we do, Michelle will be there to make it happen and celebrate with us! She has truly become a friend, not just a voice on the other end of the phone. read more

No need to search anymore Michelle and her team are the best!!! My husband and I had the best experience working with Michelle. Everyone we spoke to were very professional, kind, and worked with a sense of urgency to ensure we were able to close on time! Someone was always available to speak to and answer our questions with lots of patience. We got an excellent rate and didn't have to bring as much to closing as expected. Thank-you so much Michelle and team! read more

My FHA experience with DML has been exceptional. Pam and Michelle was very great to work with and was very insightful on what I was looking for. Mary was amazing during my processing portion. She frequently updated and explained everything to me in which, I appreciated not having to contact her to see what was going on. Michelle, you have a fun and energetic team and I thank you all for guiding me and making my loan experience uncomplicated. read more

Michelle Jacinto and her team were incredibly helpful to me through the entire lending process. They were upfront from day one. Every member on her team are superior in customer service. I appreciate how the team was available at any time to help answer any and all questions. They really help set my mind at ease during this whole process. I will highly recommend Michelle Jacinto and her team to all of my family and friends. read more

Raymond Western was a god send during our approval and home buying process. Not only was he friendly and fun to talk too he made our process so smooth and stress free even during the ups and downs of buying and selling a home! He literally worked two HOLIDAY weekends for us to make sure of this. I would highly recommend using direct mortgage loans and Raymond, Cara, and his team during the home buying process read more

Michelle, and her team, are amazing to work with! They are soo friendly, professional and were always available to answer any questions I had. They did everything they could to make this a seamless process. I value communication in any business I do, and I was very pleased with how well everything turned out. I am now happy in my new home and would definitely recommend Michelle to family and friends. read more

What a great bunch of people here. They are on the ball and did my loan with no problems. Tony cleaned up my credit and got things on track. Bill walked me around all the needed paperwork keeping me in the loop. larry addressed things at the end & fine tuned it to a T. All along I was kept up to date. Wow couldn't express how very happy are family is,all do to everyone's hard work!!!!!! read more

The realtor we (me & my family) had referred us to Direct Mortgage Loans and the Michelle Jacinto Team were all awesome! Every question there was it was answered and everything that needed to be done from start to finish was explained in a very understanding matter.They made the first time homebuyer experience a great one. Thank you team, I did enjoy working with all of you. read more

Michelle's team is EXCEPTIONAL. The support, information, understanding, patience and guidance was above and beyond. They made you feel like you were their only client. They quickly answered questions and helped with every aspect in this entire process. Team Direct Mortgage efficiently/quickly handled our loan process. What a professionals who are the best in the game! read more

We tried to get a loan through many other lenders and no luck, finally we were referred to Michelle and her team and they made our dream a reality. It was so quick and smooth that even after we were in our house I still couldn't believe it. They are the best at what they do so trust me if you want a house in 2018 they are the team to get you there read more