From start to finish, Stephen was kind, courteous, and professional. He also responds quickly to my messages for questions or concerns. Service was prompt and installation went smoothly. I think the installer's name was Justin. I have always had water softeners, and used Culligan. They have never let me down, and this time was the same. My boyfriend doesn't enjoy the soft water, but sometimes it's not all about him. Thanks Culligan read more

The installation is fine. The customer service after installation is abhorrent. The manager in the office is rude and condescending. The service calls take 10-14 days so if you have a problem call to setup immediately or you will be waiting a long time for service. Day of service Is old school where they give you a 4 hour window. They will not text when they are on their way. If you have a choice, choose another company. They closed their office in St John and moved everything to Merrilville. The bill they sent for service was wrong. They also charged $5.00 to send me the bill calling it paper processing. They did not honor what the salesman told us about service call fees. Wish I would have went with Eenigenberg water as in my prior house. read more

If I could give no stars, I would. I am here to warn people about this company. They are very expensive and they don't care if you're elderly they will try to make you sign a $5000-$10,000 contract. One huge downfall and a huge warning to all is they add the water filtration system and attach it to your waterline before the plumbing of the water goes into your house. The huge problem that happens is that your water pressure inside your house will drop Immediately. If you have a sprinkler system, forget it you will not have any pressure for your sprinkler system. They will tell you a lot of of lies on how I am not telling the truth, but secret opinion from real plumber. These people are not certified plumbers. You will have a huge problem in your house!! read more

This system was the worst investment of my life. they set it up wrong from the start. machine was guzzling 10 bags of salt per month. dishwasher was depositing minerals on all our dishes. called Culligan out 3 times in the first few months to inspect. they kept insisting the settings were correct. they said it was a dishwasher problem, even after having a dishwasher repair guy come out twice. finally we replaced a bunch of parts on the dishwasher costing around $500. still didn't fix the problem. finally after numerous visits they admitted that the settings were wrong and it was using way too much salt. but they didn't refund us for the hundreds of dollars lost from their mistake. now, about 2 years after purchase, a proprietary plastic fitting has cracked. I came home to water flooding my basement. I had to shut my well off to get it to stop. Now I have no water and 24 hours after leaving a message on their "emergency voicemail" we still have no call back. The employees of this company are great. The company itself is absolutely terrible. read more

New to Merrillville and we needed to figure out our best options for treating our well water.. call to Culligan and we received a quick response from John at the St John satellite office. John dropped by to analyze our current system and take water samples. We let him know off the bat that we were city folk, new to the rural living and we would need the "water softener and filtration" for dummies presentation.. lol John was professional and he was very thorough and kept things simple. He did a great job educating us and explaining our needs. He was also very honest and let us know that our present system was adequate for the time being and made some suggestions on how we can improve our water and filtration. We were very appreciative of his time and expert advice. We did not need a new system yet, but we will definitely be reaching out to Culligan and John in the future when we are ready to upgrade to a more efficient system. I highly recommend working with John Turpa if you are looking for water softener and filtration in the NWI area. read more

I had to have a new water softener put in last Tuesday and Justin came to put it in. He was on time and very nice. Did a great job. He was so nice and went above and beyond for me. I would recommend Jason always for any Culigan services. Thank you for the great job read more

My wife dealt with them for the last decade but this time I was home... Wanted $500+ per tank and another 200 something dollars plus several hours of hourly wages to "refresh" the system we bought from them in 2007 to replace a system that also was only 8 years old that came from them. The old system was "bad" but this new one was going to be here forever. Anyways, the guy was condescending, blamed that failing of this 3000$ system on us using too much water (we are eco conscious, we even use rainwater to irrigate). Long story short, nearly 2000$ to refresh a system that was installed by them and supposed to last. He seemed to suggest that a refresh in this price range is what is to be expected. What a joke. You might as well order online and buy an entirely new system and hook it up for a little over 1000$. We actually did just that: it was done in 2 hrs and I bought a better system with better control valve and did a self install (ANYONE CAN DO THIS) and was out 800$. Culligan seems to price gauge and these guys don't stand by their workmanship or quality of their systems. No more Culligan for us, potable water should be affordable. So in summary: bad systems, rude staff, lots of bluster about their skills and brilliant quality stuff but in reality its not there. And then there is the RIDICULOUS markup. People that state Culligan is good value without price gauging seem to be ill informed. read more

Had a problem with my system due to me not properly installing all the filters. Stacey at the office got two technicians to come out at see what needed to be corrected. I called and they came out the same day The techs were cordial and found the problem immediately. They fixed everything and I was so relieved. So a big kudos to the Culligan crew!!! I highly recommend them!!! read more

Kurt brought 6 bags downstairs to the basement and filled the tank with salt. He was very courteous and professional!

Highly recommended for water softening/conditioning and drinking water. Dan did a great job during our initial consultation - we had no prior knowledge/experience with hard water. He explained how everything works very well and laid out the options for solutions for us. We ended up getting same day installation (not typical, but happened to be available that day). The techs that completed the install were great as well - made great decisions for placement of equipment in the basement and explained the operation of the equipment as well. Equipment: water softener and reverse osmosis filter system We have had no issues at all with our equipment or billing and our drinking water is delicious. read more

I give Culligan 1 star. I started in St. John Indiana with Stacey. The installer was in Merrillville, the second week my reverse osmosis stopped working. I called and they sent out a guy, he reset it. I told him the water in the softener was slimy, My dishes were sliding out of my hands, as well as me sliding in the shower. He told me to use less soap. Damn why didn't I think of that? Whatever, I showered without soap and still was sliding, I asked can he reduce the salt, no he said otherwise the dishes would have spots. WTH? If I could get a damn refund I would! I wasted $2660.00 for nothing. Sorry I ever got this. Don't waste your money! read more

Awesome!! Growing up, we had a water softener from a competitor, and now having my own house, I got a softener from Culligan.. I would always recommend people to them. The quality of water is much better , as well as the service. Within 4 days called to make appointment, and had everything installed. The Culligan man really knows his stuff, and was always on time. 10/10 would recommend read more

I would highly recommend Culligan Water Conditioning of Merrillville to anyone in need of water treatment. We called and they sent out the professor and he knows just about all there is to know about water and answered all our questions. Thanks Culligan Man!! read more

Culligan is the best! Their prices are competitive and their service is second to none! Dan is friendly and straightforward. When I went in, I expected a whole speech on the biggest and the best reverse osmosis and water softener they offer. However, it was the opposite. He asked about how many family members I had and assessed my needs. Only after I asked him about the twin tank system, did he give me an option to purchase that. Dan is very knowledgeable! He explains things succinctly and clearly. And they offer 12 month 0% financing! Such a great company to work with. Thanks to Dan and the Culligan team! read more

We recently moved to the area and discovered we needed a water softener for the home we purchased. I contacted Culligan and requested information. The girls at the office took time and explained the process to me and also discussed our options. Peggy immediately contacted their tech and arranged an appointment. Within 1 day, our system was installed. We received excellent customer service, knowledge regarding our options and superb service from all. Thank you read more

Timely, Clean, Informative, NO overcharging for unnecessary parts or filters, Great customer service, Peter the technician was knowledgeable and easy to work with. I will definitely be calling Culligan Merillville again for service, salt and filters! read more

Installed a new unit the next day. Excellent, professional and top-of-the-line equipment.