I bought a gift card on 8/10/23 and they charged me only to find out that they permanently closed…read moreon 8/12/23. They do not answer !!!

Just a follow up from my previous post. The salon was closed on Monday but they called me back…read moresince I was on their caller ID the next day! The nail tech told me to come in and and instead of repairing the two nails - she redid the manicure color on both hands. I was very happy the salon rectified the situation and was proactive in ensuring to calling me back and getting me fit in. Their customer service was excellent regarding the situation.

I don't think I'll be returning to this location or any other hand & stone location at all. I…read morescheduled an appointment at a specific time, the massage therapist came out a few minutes after the scheduled appointment. The therapist had the nerve to end the massage early instead of making up for the minutes that were taken from me. I specified the areas that I wanted targeted and that were causing me pain, but I guess I wasn't specific enough. Why do I need to explain physiology to a professional massage therapist?? I got off the table unsatisfied for sure. Prior to the massage I asked the young lady at the front desk if I could pay beforehand. She expressed that "unfortunately, we can't accept payments before the massage just in case there is something wrong with the massage." What she expressed made no sense to me and wasn't a justifiable excuse, but I went along with it. If something is wrong with the massage, then a refund or discount could be offered. In addition, let's say there is something wrong with the massage, what are you going to do, send me back and start all over?? I've never seen that happen before, so I don't see the big deal about paying in advance. Low and behold I was not satisfied with the massage. And guess what? I was still forced to pay for the massage. So I guess that excuse of me not being able to pay in advance really didn't matter because I still had to pay whether the massage was good or not. Due to the inconvenience of prohibiting me from paying in advance and the massage being beyond subpar, I definitely will not be returning!

I usually go to the summerwood location but decided to go to this location so I can go to my…read moremassage therapist on a Monday. As always Birzabeth did an amazing job. She is by far the best one!!

1 Star Absolutely unacceptable behavior -- avoid this place…read more My wife and I were walking past Tranquility Spa in the mall on our way to Dick's Sporting Goods when an employee tried to lure us in for a massage. I jokingly asked, "Is it free?"--a harmless comment. What happened next was shocking. An older, bald Asian gentleman who works there shoed me away and aggressively said, "F* you, nothing is free."** I calmly approached him to address how rude and unprofessional that was, but instead of apologizing, he got in my face and physically shoved me multiple times. I pushed him back to defend myself. He then took off his jacket and tried to escalate it into a full-blown fight. Another employee joined in as they both shouted and attempted to intimidate us. My wife and I walked away, trying to enjoy the rest of our shopping, but even after we left, they followed us, shouting and recording us on their phones. The situation got so out of hand that mall security and local police had to get involved. The responding officer informed us that this spa has a history of aggressive behavior and constantly moves from mall to mall due to incidents like this. This is not how customers should be treated. For a place called "Tranquility Spa," their behavior was anything but tranquil. I strongly advise avoiding this business for your own safety.

I was hounded while on the table to have a foot massage and later a head massage as add ons as well…read moreas doing 1 hour for $55.00 when I wanted 30 minutes. I agreed to the hour and got 50 minutes not 60 minutes. As far as the massage goes, it was good. Would have liked it better if the guys were not talking in asian and laughing between themselves while I was trying to relax. Definitely don't try so hard to get more money out of me when I said no. You don't even realize that I would do this regularly if I felt good about the services each time. Not sure I will be back.

Amazing experience! the best around for hair nails and make…read moreup! retail is off the charts amazing!

I definitely recommend. My daughter loved her hair do and her make up. She also got a manicure and…read morepedicure and was really nice.

Pam's service is excellent,top notch .Service is non rush , clean environment she make you feel so…read morecomfortable to the point u might fall asleep .She is my go to for my monthly massage and facials .Try her out won't disappoint.

From the owner: Providing Cavitation, Skin tightening, Lipo-Laser, all non-invasive treatments along with Costume…read moreFacials, Hydro-Dermabrasion, Dermaplaning , Cryo- Facial and much more we believe that beauty is more than skin deep. It is about feeling confident and empowered in your own skin. That is why we prioritize personalized care, using high-quality products and the latest technology to ensure the best results for our clients.

I suffer from sever acne, and she has helped me and guided me along the way, and being told that…read moreshe can help me but for change I also need to contribute, along her work and her recommendations her work has become clear and I have never been happier. She is worth the chance, you will not regret it.

From the owner: Dermaplening,microneedling,radio frequency fractionate,hidrodermoabracionread more

I went to Sleek after seeing pictures on Facebook. I've been following their page to see the before…read moreand afters on lip fillers for a while. I finally went to see Christine and love love love her! It's been about a week since I had the lip fillers done and I am in love!! Go see Christine! She's a nurse practitioner injector. I went and had the fillers done by a non medical person last year at another place ( it starts with Z) and let me just say, I was lucky that I had just a bruise on my lip and nothing else more serious that could've happened to me.

Today I was able to get in for awesome dermaplane and strawberry laser lipo on my neck. Great…read moreservice and my skin feels fabulous. I always have an amazing experience here!

Upon entering the building the atmosphere was genuinely calm and friendly. I was greeted…read moreimmediately with a smile which lead me to believe I wasn't just a sale. This is the first threading shop I've found that only charges $7 for eyebrow threading & good at it too. I felt such an ease of mind trusting my eyebrows were in good hands. As you can tell if I'm paying for it then it better be right. It's never a long wait period for service. With every eyebrow service it comes w/facial massage at no extra cost. This place is always cool, clean, & collected. My kind of spot. I feel special every time I step foot into the building. Genuinely great customer service & work. They're the best.

I just wanted your help how to fix my hair. I had beautiful long pretty hair and now it's all…read morefalling out I've been doing my hair for years never once has my hair been so damaged or fallen out. And you hang up on me your awful. I literally have to go get Extensions bc of this I want my money back and the cost of the hair extensions. I contacted my family attorney she's going to contact the TDLR. I have all the before and after photos taken that day. You even said you used a weaker developer so it woouldnt do this. If you don't want to help me and have a heart that's seriously bad business bad reviews as a women you should fix this and I'm reaching you like this bc you hung up on me thank you so sorry to bother you

I usually go here because it's never really busy, even on the weekends. However the staff is very…read morerude & unwelcoming. I got a pedicure- She rushed the entire service and I was the only person in there..., on a Friday..& didn't even do half the steps such as scrub and lotion...after cleaning up and telling me I'm done I asked to see the menu and asked why the other services weren't provided for her to then bring the cart back and finish...I don't know it was just weird and upsetting I was just blown off with half service for what I paid for a gel pedicure service and was still over charged. Never again.

I absolutely adore my nails! Yesterday, I visited a salon, but I wasn't too pleased with the…read moreresults. Today, I decided to try a new nail salon and opted for Tracy's services. As it was my first time there, I was a bit apprehensive, but Tracy made the entire experience incredibly pleasant. She skillfully crafted beautiful nails that perfectly matched my desired look. I'm already eagerly anticipating my next visit!THANK YOU TRACY

I've been to Skin Occasions twice for two different Waxing services and both times have been…read moreoutstanding! Margie and her team are very professional and immediately make their clients feel at ease. Their studio is clean and serene and the entire staff is wonderful. I love that I can call or text to make an appointment. I can't wait to go back for more services, including facials.

I had my first facial at Skin Occasions on Saturday, and it definitely won't be my last! Eliana, my…read moreesthetician, did an amazing job. I initially booked one service, but after evaluating my skin, she recommended a different treatment that was even more beneficial, and I'm so glad she did! My skin is still glowing, and she recommended Image products to help with my hyperpigmentation. I now have a whole new day and night skincare routine. Thank you, Eliana! I'll see you in four weeks!