We are so grateful for the team at Nisbet Brower! Lynn was so helpful and thoughtful in the quoting process. We were on a really tight timeline and they originally told us they couldn't fit us in-- as soon as something opened up within our window, Lynn called us and made it happen! We got quotes from all across town and theirs had no hidden fees or taxes. The quote was the FINAL price. We removed our own countertops and bought our sink/ faucet on amazon to save money. The installation team was polite, clean, and quick. Out within an hour. We are so grateful, and will use them again! read more

Nisbet Brower - Lagoon, white, quartz countertops - Building Supplies Near Me - Sharonville, Ohio

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I recently made a purchase from Nisbet Brower, and I must say, their staff displayed an exceptional level of expertise and professionalism. I wholeheartedly recommend them for all your kitchen design needs. read more

Enjoyed using Nisbet for my lumber and decking needs. Everything was in stock and ready to go. Their price was better than Lowe's and their staff is much more knowledgeable on the products. Will be coming back for my next project. read more

RUN FAR AWAY from this place!! Horrible service throughout and wish we had found our cabinets elsewhere.

Do not deal with this company-especially their kitchen designer. Wrong cupboards ordered, wrong trim sizes, items that weren't ordered (like shelving, trim boards) caused long delays in the project. Changing prices on items already paid for. Constant arguing-totally unprofessional! End result -sitting in my garage: 2 new cupboards & crown molding for the entire kitchen. My attorney advised I had plenty of proof to sue, but the money returned for their mistakes would be spent on attorney fees & more delays. How do I end this mess on a positive note? I hope I can save 1 person from doing business with this company & habitat for humanity will have some nice materials. read more

We got all our decking material from this place including expensive cedar wood for railing, pergola and benches. Paid extra for milling work. After 2 years, the wood is pulling of and the deck is looking like crap. So talked to their new sales manager (the one we worked with, Jake, left the company) and he basically raised his hands and said we can't do anything about it. A $30k deck is looking like a piece of shit. I would stay away from this place. No wonder their rating is so low. read more

After initiating two projects with Nisbet Brower, I became dissatisfied on two levels: 1) The level of attention to detail slipped as soon as the interactions were no longer face to face. To get accuracy, the customer must know all of the details and follow-up on the order details to assure accuracy. The color/finish of kitchen cabinets was wrong, as were several other details and, if I didn't consistently review the work, or, if I asked their rep to double check a color name I thought was inaccurate, the rep didn't do it 2) If they make an error, they will admit their mistake and offer a remedy that suits them best (a small discount and make-shift fix). If you determine you would rather have the job done correctly, they stall to get back to you and then report the redo will take two to three times longer than the initial job took...or falls to the low end of their priorities. It appears, this is done to encourage you to choose their small discount rather than request the job is properly done. The manager isn't afraid to let you know his experience with new home building is superior to yours, even if you've been successfully rehabbing and selling homes for decades. We purposefully choose to use local providers to support our community and find it disappointing that their isn't as much commitment to supporting us as customers. The staff seems overwhelmed with workload, which might be the cause of lack of follow-through and lost details. The staff does know their products well If you want a job done well by Nisbet-Brower, meet face to face for all details, check all paperwork yourself, write into your contract that their errors will result in an immediate full refund and the re-order, since they only prioritize new orders. read more

This is by far the worse company you can possibly go through. I had them come out and do measurements for installation. The guy had no idea what the hell he was doing and measured it wrong, so when install time came the countertop was wrong. So that pushed it off a couple more months due to their mistake. So now they come back with the correct countertop and not only did they scratch my new sink and refrigerator, but they split apart the cabinets by pounding down on the corner. I let all that go,now here we are less than 6 months later and the "great" countertop is bubbling and cracking. They came out today and said the warranty does not cover that and they will do nothing about it. So it is now my goal to let others know to please think twice about going with this company. They are also the contracted company for Lowe's cabinets and countertops installation...you will regret using this company. read more

I contacted this business 5 times (1 email and 4 calls). Talked to a couple of different people over the phone and NEVER got back to me. I had to go with them because they were my supplier for my Drees home and wanted extra towel bars and rings for the bathrooms. I physically had to go to their business (45 min away from my house) and get what I needed. The guy totally dismissed me trying to get a hold of them and didn't apologize. Horrible service and very unprofessional. read more

Had one of the worst experiences with this company, ordered some cabinets on 3/14/17 and paid in full that day. Told me the order would take 3-4 weeks which was pretty standard, on 4/12/17 I called to check in and the sales person that I ordered through told me that the order was never placed or didn't get confirmed and that it would be another 3-4 weeks. Not being satisfied I decided to speak to a manager to see if anything could be done. Upon talking to Rick he confirmed that the order was somehow not placed or confirmed and said that they had a great relationship with the cabinet marker and could probably have them expedited and would call me back tomorrow with the answer. I didn't hear from him and decided to call him on 4/20/17, while talking to him he seemed very stand offish and not worried about my order. Our call became very heated as I wanted to cancel the order because he was telling me that it would be another 3-4 weeks before the cabinets would be ready, informed me that the company would start building them on 4/26/17. I consistently told him to cancel my order and refund my money, told me that he would try to cancel it but if not I was still buying the cabinets. I argued that they would have to eat the cost as I wasn't going to pay for them and would dispute the charge with my bank, his reply was that won't work cause we win those all the time. This totally infuriated me as a previous business owner I would not allow any employee to speak to customers that way. After the phone call I called back and spoke to the owner and he listened to what I had to say and said he would have to talk to Rick and get his side of the story. I will never recommend this company to anyone nor will I do business with them again, I find it very disappointing that customer service has been put aside. read more