The Tile Shop

(3 reviews)

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

Floor Coverings International

3.4

(7 reviews)

I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

Daltile, Marazzi Sales Service Center

A fabricator sent me to Daltile to look at granite and quartz. He said that a sample does not…read morecompare to seeing the whole slab in person. Boy was he right. For many slabs, a sample does not paint an accurate picture. Appointments may be made, but walk-ins are also welcome. If looking for tile, make sure to sign in at the desk to the left. If looking for granite, quartz or marble, walk in to the office immediately to your right. There you will be able to check in for the stone department. Some simple safety rules are gone over. Customer's may then look for themselves. I had some design questions. The associate who helped me was phenomenal. I told her I wanted something not too busy, since the elements I am keeping are busy, but not something so plain it looks like a slab of concrete. She offered to walk around with me. After snaking through all the rows, she then left/ encouraged me to take a second look on my own. I left having placed two different slabs of granite on hold. Daltile offers a 30 day hold, free of charge. From there, everything is handled by your fabricator or contractor. Customer service was just as good when selecting slabs as it was when I took the slabs off hold. Holds come off at the end of 30 days. Even still, I did not want to be holding materials they could sell to someone else knowing I would not be purchasing it. Through no fault of Daltile, the fabricator who sent me to them never sent me a quote. We decided to use another fabricator, and selected a slab they have on hand. I still wouldn't hesitate recommending Daltile to someone who already has a contractor/fabricator, and is looking for stone.

Friendly staff and great pieces of granite to look at! Received their name from our designer and…read morewe loved that you could look at your exact stone - and did I mention how nice they were too?!

ProSource of Cincinnati

1.0

After making the difficult and expensive decision to remodel our master bath, my wife and I were…read moredirected to ProSource Cincinnati for cabinets, granite and tile. The following details the numerous issues we experienced in our dealings with ProSource. Granite - Denice, the cabinet designer, assisted us with selection and design of the cabinets on our second visit to the company. We selected Diamond cabinets made of Cherry w/ an Expresso finish and were provided a computer illustration of the cabinet/granite design (front view) on an 8X11 paper - we were not able to view an actual model of our cabinet choice. Our vanity cabinet is 8 feet long (to give an idea of the scale of the picture) and there was no discussion of the location of the sink bowl relative to the vanity doors and this detail was difficult to see in the computer image. We were not asked where we preferred the bowl placement and we just assumed that the bowls would have been centered on the doors. This was not the case, when the granite arrived, the bowls were centered in the cabinet box; the sinks looked totally out of alignment. We replaced the granite on our own so that the sink bowls could be aligned with the cabinet doors. The new granite, un/reinstall of the faucets cost us more than $2,000.00 (on top of the total remodel cost!). Prior to retiring, I managed a company that sold Vanities...of the thousands sold from that company NO vanity ever shipped with the bowl centered on anything other than the vertical cabinet doors. Accent Tile - The accent tile that was selected was delivered incorrect. ProSource blamed this on one of the Employees who assisted us (who is no longer there). Obviously, I don't know whose error it was and don't care. Cabinets - We selected Diamond cabinets made of Cherry w/ an Expresso finish. Our high-end cabinets were delivered by a contracted delivery service consisting of one person to off-load several large cabinets and parts. The cabinets were damaged and parts of the order were delivered to someone else many miles away. The Diamond cabinets are another review as their quality for a high-end cabinet is dubious, at best. Diamond & ProSource agreed to replace several doors and drawer fronts. We are still waiting on replacement. Given what we have been told thus far, it seems that the replacements have not been ordered as promised. ProSource & Diamond have been paid and I don't really have much recourse aside from this review. I can't recommend them as a supplier as literally every aspect of what they were contracted for had an issue. No one will take ownership of the problems with our purchase. Next time I 'll save the money and just buy from Wayfair.

From the owner: ProSource of Cincinnati is a home improvement store for contractors, builders, installers,…read moredesigners, and their homeowner clients looking to complete a flooring, kitchen, or bath remodeling project. Housing everything needed in one location, ProSource offers the best products and materials, including carpet, hardwood, cabinets, countertops, and much more. We'll help you stay within your home improvement budget with low wholesale pricing, while our digital project management tools provide you with 24/7 support. Plus, you'll have a dedicated account manager to provide personalized service from start to finish. Browse our extensive product catalog, explore inspiring project ideas, and locate your local showroom on our website today.

Sam The Concrete Man Cincinnati

They were very professional and did just what I wanted. I am very happy, hard working men in 90…read moredegree heat. Their bid was very reasonable but not the lowest. Sometimes you have a gut feeling about a company when talking to the sales people.

I changed my review Because my patio is beautiful and after I was unhappy with their cleanup, they…read morecame back were professional, and cleaned it up!

A Step Above Flooring & Installation

I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood

BackSplash Babe

3.7

(3 reviews)

Great experience! Very knowledgeable and helpful in selecting our backsplash and with getting…read moreready for the installation. Installers were great, kept the dust to a minimum and cleaned up thoroughly! Highly recommended

I had to hire someone to redo the entire kitchen floor, it sagged after time. They never did get if…read morelevel. Don't hire them. They also cut all of the flooring inside of the house which created a mess for no reason. There was no reason they could not have done this outside, it was the summer. My dishwasher was full of the residue created by cutting the product inside. I don't think they know what they are doing. I regret hiring them and would give them a zero if I could.

Handyman Connection of Mason

4.6

(9 reviews)

Used this platform to find an electrician to install a ceiling fan/light combo. There was no power…read moregoing to the ceiling so they had to first run wire to the ceiling. Took about two or three hours with a 2 man team. Looks good.

I'm I'm very…read moreimpressed. Came out checked the project and provided a bid. Very nice man.

Lay It Straight

2.9

(15 reviews)

•$$

This location is now closed .... Thank goodness as they were appalling to deal with , I'm not…read moresurprised they are gone.

It appears to me that the only people (with the exception of one) who write reviews of Lay It…read moreStraight are the naysayers. My experience with LIT was stellar! I visited the store on a Monday, Dan came to my home to measure for the countertops on Tuesday, and a week later they were installed. Dan and Chuck were the installers. Very careful - very professional. Alex was a joy to talk with. I had no problems with communication or anything else. It has taken me about two weeks to finally write this review. Why? Because I was so excited about the countertops I kept forgetting. Which makes me wonder about this negativity. People who are satisfied may not bother to write a review because they're happy and moving on. PS....I just noticed that Yelp has me living in Berlin Center. I moved from there and now live in Lebanon.

Garage Living

Incredible experience! The whole team was organized and professional. Very friendly. The end result…read moreis so far above what I expected. I highly recommend them!

DCH Flooring

5 Stars! We highly recommend DCH Flooring for your needs!…read more We have been fortunate enough to have found Dan, with DCH Flooring and have utilized him for over 15 years in both our personal home (basement and family room carpeting), as well as, our 20 year Disaster Restoration business. Dan with DCH Flooring has serviced many of our clients' needs over the years that had been affected by water damage and subsequently in need of new flooring. All of our customers have been extremely pleased with their services too! S. Jackson, DryPro, Cincinnati, OH

Floor Coverings International

3.4

(7 reviews)

I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

Buddy's Flooring America

4.2

(5 reviews)

I worked with Steve and he did an awesome job working with me and went out of his way to help me…read moreget exactly what I wanted. He is also a great communicator. I will definitely deal with Buddy's Carpet for future needs.

very friendly staff and very helpful I would definitely let…read moremy friends and family know to shop at this location or at any the Buddys flooringAmerica locations, they all have a great service and attitude pleasure working with them

Sacksteder's Interiors

4.3

(12 reviews)

Outstanding customer service in guiding my selection of a recliner and two upholstered chairs. I…read morebrought pictures of the room these would be located and Beth Wess zeroed in on color and scale. We came up with a few options to consider. The rest of the family checked these out for comfort and we made our selection. The best part is that this was done during a sale.

I highly recommend Sacksteder Interiors in Montgomery. The team is welcoming, knowledgeable, and…read moretakes the time to understand your style. Their showroom is beautifully curated with high-quality pieces and plenty of inspiration for any buyer. I love my centerpieces from there and will definitely be back. I highly recommend Sacksteder Interiors to anyone looking for exceptional design expertise and outstanding customer service!

Vasquez Tree service & landscaping

(6 reviews)

I was really pleased with their professionalism but first cut and removal of storm debris.read more

Everything from start to finish was top notch. From the first telephone call to arrival for both…read moreestimate and doing the work, and for the work itself(removing a dead tree) all went smoothly. More than reasonable price. Would use again without a doubt. Highly recommend.

Sam The Concrete Man Cincinnati

They were very professional and did just what I wanted. I am very happy, hard working men in 90…read moredegree heat. Their bid was very reasonable but not the lowest. Sometimes you have a gut feeling about a company when talking to the sales people.

I changed my review Because my patio is beautiful and after I was unhappy with their cleanup, they…read morecame back were professional, and cleaned it up!

ID Cincinnati Interior Design & Furniture Showroom

I bought a entire room from ID and it was such a wonderful experience. I love all…read moreof my furniture, artwork, carpet and blinds. Everything is such high quality and I highly recommend ID Furniture & Design.

It is wonderful working with ID design and one of their designers Jackie. She is very…read moreprofessional, patient and has impeccable taste! However large or small your project is, ID is great and pricing is very reasonable. Looking forward to the final touches on our home! Thank you, Barb B.

Sam’s Construction