Having gone to Home Depot or Lowe's based on convenience, this was my first time going into Ace and…read morenow I can see why they say ace is the place with the helpful hardware folks the difference in service is night and day, and you felt like the person behind the counter was your dad trying to help you.

Greeted at the door for a unique fastener need & was hosted the entire way. My guy searched high &…read morelow to find my exact solution. Customer service 1000%!

McCabe Do It Center is the best place to buy all your grilling and backyard cooking appliances. I…read morehave a Weber, a Traeger and now a Gozney Arc Pizza oven. There was a problem with my ignitor on the Gozney and Andrew was a true gentleman worked with me to resolve the issue. I have bought from them all my backyard appliances and day-to-day hardware needs. Andrew and the team are top-notch. Don't go to a big BOX, go to McCabe. Tom M

well stocked. knowledgeable and helpful staff. great personal service…read more lots of available services such as key making, lumber cutting, paint matching.

We went in on a Sunday to buy a refrigerator. No one was in the appliance area. We walked around…read morefor awhile looking for someone to help . There was no one that could help us. We walked out and bought a $1600 refrigerator from another company. Poor customer service.

You gotta live this place. My wife and I needed to rebuild some patio furniture. Mark was extremely…read morehelpful. He identified that we needed corner brackets and the size wood we would need. Unfortunately, the my were out of stock of the wood. Top notch assistance. If you have a project you are not sure about, come to this Home Depot.

Service, selection, and staff are great. The dark parking lot is very unsafe. The lights are…read morelighting the top 5' of the pole. The lot and cars are dark. You have women shopping here too.

Sidney at customer service desk was useless Could not be…read morebothered to unjam the return receipt's printer and took over 20 minutes to get someone to fix the printer Sidney is a terrible employee and should not be in customer service She does not care about customers

I have a beef. I bought an item today at Lowe's. Not a huge item but because it was on sale I…read morebought it. When I took it up to the garden check out they charged me the regular price, not the sales price. My second beef is at the garden checkout you can not see the price they are charging you. So after I paid I inspected the receipt and could see the over charge. When I bought the mistake to the clerk's attention I was told I would have to go to custom service for the refund. Is it just me, why should I be the one to go to customer service? They're the one who made the mistake. I think they should have corrected their mistake at the register.

I've been a customer of this store since April 2007, and with great regret I must report totally…read moreunacceptable customer service. I walked in at 10:30 am 25 June looking for help to replace a toilet water flow valve. After 3 minutes of looking, I asked a male employee to help me. I showed him a picture of the valve, and he honestly and professionally told me he didn't know much about plumbing, but he paged help for me. Ten minutes later, I went searching for help. A female employee saw me walking by, and asked if I needed help. I told her about waiting 10 minutes needing help. she apologized and attempted to 'help' me. She was no use to me at all, as at first I had to point out the valves, and then she proceeded to explain the pictures of the various valves. I stated I did not need Information I already knew. I then asked for a manager, another female, and told her of my wait time while I saw employees on their cell phones, talking in groups, doing nothing. I asked for someone who actually knew plumbing, and the manager stated they were not available, adding that everyone deserves a vacation? I stated that was irrelevant, and professionals don't give excuses, and are honest and state they don't have the knowledge to help, instead of wasting time pretending to help. The manager then stated she would contact 2 others to help (males,) but after waiting for these individuals to contact her by phone, I told her Lowe's had wasted enough of my time (21 minutes.) I interacted with 1 professional employee, 2 unprofessional, and observed 4 employees on their phones, 2 groups of 2, and 2 groups of 3 employees just talking. In the future, I will request the names or employee ID of everyone I interact with at Lowe's, in order to pass praise and blame appropriately.

Looks like it's under new ownership. They should have a remodel and restocking happening! They also…read morerent U-Haul trucks for the local Deer Park Dillonvale community. This has always been a great addition in my opinion. Staff is friendly. Let's support the new Owner Anthony.

I was in this store yesterday - looking for an item I thought they may have in stock. While looking…read morefor the item I was asked if I needed help. I said, "yes", and explained what I needed. He immediately told me he was out of it but he hadn't looked for it and seemed confused about what I was looking for - due to a language barrier, possibly. He then points to where he said it had been and says, "See, sold out." I said, "But that's says glue sticks (for glue guns) and I want a leather punching tool." He got irritated and said, "No, that's it. That's what you want." I told him I did not want glue sticks and thank you for his time. I went to leave and saw a clerk sitting at the register. She's eating a bag of chips and licking her fingers while I tell her what happened and asked if she knew if they had it in stock. She cut me off, while licking her fingers, and says, "I have no idea. Ask him." and points over to the paint area of the shop. It's at that time that the man standing there walks off and the man I already dealt with took over. I find the man that had originally been at the paint counter and tell him what I'm looking for. That it's a tool and they may not have it in stock. That it's on their website and told him what it does. Described what it looked like also. Then I told him what happened with the other man with the glue sticks. What did this man then do?? He took me to another part of the store and showed me more glue sticks. You know the kind elementary children use in kindergarten. I said, "I'm looking for a rotating leather punching tool. The kind for punching holes in belts and purse straps. The handle is like a pliers and the top has different size spikes that rotate." He then points to the paper hole puncher and says "That?" That's when I thanked him for his time and I left. I should point out that these were not teenagers. These were adults. Everyone was at least in their 60s. That was one of the worst customer service experiences I've ever had. It's absolutely ridiculous that not one person would listen to what I was looking for long enough to realize that I did not want glue sticks or paper punchers or maybe stop licking your fingers while someone is asking for customer service.

Eads fencing deliverd high quality materail, excellent workmanship at a fair price. Need to wait a…read morefew weeks, but well worth the wait.

This place is getting beat by competition bad. What would help it is great customer service that…read moreyou would expect out of a local hardware store. I just walked in, spent 15 minutes looking at $300 weed eaters with the intention to buy, however not one person came to talk to me. They were both at the counter doing nothing.

Recently came here for an emergency at one of my job sites and Ace was the place and they happen to…read morebe the helpful hardware folks that their commercials tell us about. This place is a small location and inside it was dead! I had three people help me out for a simple thing says it looks like there was nothing else for anyone else to do. The price is here were very cheap! I would have paid three times as much if I went to a big box store. This place was also pretty close to me too. Overall, I thought it was more so your typical Ace Hardware Store.

Jackson woods was extremely helpful while looking for a black stone grill for my wife and I. The…read morestaff was helpful and assisted me in my purchase.

I work at a historic home in Los Angeles and I searched far and wide to find locks to match our…read moreperiod. I believe that Village Salvage may be the preeminent historic lock distributor in the country. And not only do they have the largest selection but they have amazing customer service. Can't say enough about the team at Village Salvage. Both Eben and Debbie went out of their way to accommodate me and help me with my order. I didn't have to over explain and they provided exactly what I needed. They were very confident and very professional. Such a great experience. And most importantly the locks arrived totally restored and in great working condition. Will be back any time I need a historic lock.

This place is a very cool shop with well organized salvage building supplies and hardware from old…read moreand historic homes. The shop was in a bit of a remodel stage when we were there, but they had everything well organized and were very helpful. In the back they had wood, door and stained glass. While nothing was cheap, I did think the prices seemed fair. My wife chatted with the owner and he said he could fix old door locks. They had plenty of old door knobs and old locks if you just want to replace them. I will definitely have to come back with some projects in mind and a vehicle to load stuff into. One of the highlights in the Waynesville antique scene.

I have been coming here for literally years. I can't believe I have never checked in or written a…read morereview. I have never had a complaint or issue at harbor freight. Don't get me wrong you can buy some inexpensive stuff here that may not last, but you know that when you buy it. Now with the above said I have not bought anything here that I have had to bring back. I have bought a backpack sprayer that was recalled, but that was an easy one. I have always been greeted when I walk in and everyone that works here is always willing to help you find things. Highly recommend if you need tools or gloves or almost everything in between.

Harbor Freight is one of my favorite stores. Mason Staff is always friendly, helpful and…read moreprofessional... Tools have gotten better over the years especially their upscale brands. They do a good job keeping stock and will look in the back promptly if not on the floor. Toolboxes, basic hand tools are great. Love the new small warrior 12v drill (have 5 of them for my business...:) The Apache cases are unbeatable!! Thanks!!