Dr Elliott has been my therapist for close to a decade, and has saved my life. I could not…read morerecommend anyone more highly. His compassion, professionalism and astute observations cut through the mental noise and get to the core issues in a way that is kind and fair.

I've been going to midway for a few years. it's been so helpful when seeing what minerals/vitamins…read moreI am deficient on. I'm able to get some supplements that I needed and guidance on what to start taking. that being said, I am going to talk about the office atmosphere and ladies that work there. Leah is very nice and thorough and was so helpful. I have not had an appointment with Dr. Roach. however, my family has. The last couple times I've been at the office, I have encountered a particular person and I'm unsure if she is the same person. I talked to her once in person and the second time it was on the phone. the first time I came in and wanted to ask about a couple supplements. I had recently had an appointment with Leah and had driven over to ask about a particular supplement that I was interested in . this lady pops up out of no where and stands there and tells me I can't do that. she is really snappy and adamant about not allowing me in any way to inquire over the supplements. I was very polite , but firm and asked if I could speak to the nutritionist. she stood there behind the receptionist and denied that as well. I was very surprised at this rule she seemed well set on applying to me. I made an appointment with Leah after speaking with her. she told me I was not allowed to look at the supplements. I was shocked at this treatment, because I had been a faithful client and was also bringing them business through friends and family. I had also went to the center in the past and bought supplements that I was interested in. the lady there at that time was very helpful and friendly. later at my appointment I spoke to Leah and informed her of the situation. she told me to come to her directly the next time that happened and speak to her. she also told me I was able to buy any supplement I was interested in. she was disappointed in the fact that I had experienced this and was sorry. why would midway employ such snotty workers? and why would they allow treatment of polite , respectful clients who had questions and was interested in giving this center business and not only that , but spreading business to family and friends!? recently I had another negative experience and I'm wondering if it was with this same lady. I called the office to make an appointment. after getting my card information over the phone, the secretary informed me that I had a deficit on my account. I was sincerely unaware of this and she was pushing me to pay with the card I just gave her. I wonder if that was manipulation? I absolutely wanted to pay my bill, but I needed to ask what it was for. since the receptionist couldn't give me further information she transferred me to the accountant. As soon as I spoke to this accountant lady she was snippy and short . she immediately acted as if I was wrong for inquiring over my bill. she informed me that it was my responsibility and acted as if I had been receiving notices and was avoiding it. I didn't argue, I only asked a couple questions. I then paid my bill. she seemed disappointed that I paid, as if she wanted to argue and was wanting me to argue over the bill. again, very poor attitudes from this office and I'm thinking it's the same lady . Dr Roach are you aware of this behavior? how it dissuades business and will eventually effect you? remember one bad apple will spoil the whole bunch.

I'm always so grateful to get a consultation with Dr Jim Roach, MD particularly for my clients with…read morecancer. He is so full of clinical pearls. Thank you Spectracell Laboratories for this service. I've attended Dr. Roach's 3 day seminar and referred grateful clients to him for care.

I am so happy that my husband found Dr. Timothy Atkinson. I have been having blood in my urine for…read moreapproximately three years. The original doctor my primary care had sent me to two years ago was horrible. I had made an appointment with a Urogynecologist this Fall and after doing a urine culture she said I needed to be treated by a Urologist. Unfortunately she could not make the referral to the doctor she wanted because he was part of a large group of Urologists that covers most of the Louisville and surrounding area and they insisted I had to return to the original doctor. Dr. Timothy Atkinson is located in Frankfort, KY. He and his office are very professional. On my initial consultation I knew he was the doctor that would get to the bottom of my problem. He listened to my complaints and concerns, and clearly explained his treatment plan. His office scheduled an MRI and an appointment a week later for Dr. Atkinson to scope my bladder. Both visits to Dr. Atkinson were prompt and the doctor communicated well. It may have taken three years to finally get to the right doctor but I am comfortable with the care and diagnosis that he clearly explained. I would highly recommend him to anyone needing a Urologist, He truly is WOOHOO - AS GOOD AS IT GETS!

I was shocked when I received my bill for a standard office visit! I had also just had, 2-3 day's…read moreprior, a 24 hour urinalysis but they refused to use the results and made me provide a sample for their own or they wouldn't see me. When I called back to ask for help with the bill they refused to listen to me. All they offered was a payment plan of $50 per month or they would send me to collections. No discount unless they could get a copy of my tax returns, bank account statements for the last several months, copies of paycheck stubs and IRA account balances. REALLY?!? This was the MOST EXPENSIVE doctor visit for me to date and I've been to oncologists, cardiologists, hand specialists and surgeons, all were willing to work with me on a discount for the bill. They wouldn't even place a hold on the account to give me time to fill out their paperwork. Instead they offered a $10 per month payment plan while I'm sure they drug their feet through that process. Not recommended, AVOID !!!

Dr Dicken practically saved my life and I will forever be greatful! He is no longer my Dr…read more because the new company that bought them does not take my insurance and it has been a very hard pill to swallow (no pun).

My absolute favorite doctor in Kentucky! Highly recommend him!…read moreHe takes his time, is professional and knowledgable and so friendly. Just a great doctor!

Charges monthly for drug testing when my insurance only pays for so visits. Talks on the phone (…read morespeaker phone ) without announcing my presence to so called woman he was counseling for alcohol abuse which I have the name but won't post on here

I wouldn't go anywhere else period! Dr Richard and his staff are incredible and always make you…read morefeel comfortable no matter the situation you are there for! I highly recommend and I will not go anywhere else period! Dana E King

I've been going here for years and absolutely love the staff here. Very friendly, attentive and…read moreprompt. Dr Haddix is a top notch family dr that takes his time to listen during your scheduled appt times. Dr Dicken and Lindsey are great as I have seen all of them. They all want to make sure you get the best care/treatment possible before leaving their office.

If you want to be treated like a number instead of a person, this is the place for you…read more Receptionists and nurses are not that friendly, attentive or outgoing. Dr Dicken is the friendliest person there but if you talk too much he'll excuse himself from the room "for just a moment" and then a nurse will come in and say you're all set and ready to go. Today, one receptionist was complaining to another about a patient for all to hear.

Dr Hadley is the most competent physician in the area. When my loved one was diagnosed with a rare…read moreurological disorder it seemed our only hope was to take her to a specialist in New York City. Luckily, we were referred to Dr. Hadley before making the long journey. He was able to cure the disorder and as far as I am concerned, he is very precious to us.

So many changes occur during the life of a medical practice. I have long been a patient of this…read moreprimary care practice. It went from a privately owned practice to currently being owned by the U of L Medical System. The reason I point this out is because the practice loses some of its ability to dictate staff in the front office and lab. The other thing that naturally occurs during the life of a medical practice is not only do I as a patient age but so do the doctors. That meant that my long term doctor decided to retire. I was able to change to another doctor that had been with the practice for as long as I had been a patient. Unfortunately he now has indicated he is going to retire after the first of the year. The newer doctors are young and don't offer the experience I desire in my doctor due to complex medical issues. Therefore I haven't decided if I will stay with this practice or find a Primary Care Physician that is with a different group or independent. This three star rating is not for the individual doctor but it reflects my rating on the overall group. I do not give five stars because of the frustration of calling and dealing with a person that is not present on site. It also reflects the inability to get timely appointments when dealing with the main switchboard. Lastly It reflects the changes with the front office staff and lab staff as it is unpredictable on what employee is going to be assigned to the practice on any given day.