- Poor booking procedure, DREADFUL customer service, miserly portions -
When we booked, the receptionist took both our email address and telephone number down wrong AND took a booking for an evening the restaurant was not open. As a result the hotel could not contact us and we arrived for a special occasion meal to be turned away. This was a Groupon deal with only a week to run. Despite this, the manager did not ring us back as promised to rearrange. I chased and first spoke to an assistant manager who implied we were mistaken and had never had a booking on that evening. When I eventually got hold of the manager, she admitted that all 3 mistakes were the restaurant's but refused to extend the deal for more than a week despite us saying we would not be available. Her reason - 'we want to make money on it'. We were forced to cancel another arrangement to be able to take advantage of our prepaid meal. Even on the rebooking the hotel was weak and did not send confirmation as requested until we rang and chased them.
On the night, the dining area was elegant, the waiting staff pleasant and helpful, but the portions were meagre to say the least. Mains delivered with no veg which were charged at £3 per ITEM. The food in itself was nice, but I had to eat again later in the evening as I was hungry, and our meal was allegedly £66 worth of food! I am a slight woman and NOT a big eater! We found this very poor value even for our Groupon and would not go back. read more