Always above and beyond!! And she genuinely loves these pets! Always available when I call…read more She's the best!

The groomer at Jeannine's cut Ted bad, and then tied a rag around his neck so tight that I had to…read morecut it off, and the rag was cutting into the wound. I guess they thought that I wouldn't see the wound. It was quite bloody by the time we got home. I would have taken it off sooner had it not been tied so tight. I had to take Ted to the vet this week for antibiotics because it wouldn't heal...Ted is about 10 yo and has cataracts. He loves to be groomed...He loves his bathes, blow drying, brushing and I have trimmed him up....I know this little Bichon would not have given them any trouble at all.....I have sent private messages and pics to Jeannine on the fb page, and I can see that she reads them, but will not respond to my messages. I definitely do not recommend this place.

Receptionist, vet tech and vet were all extremely helpful and knowledgeable. I was here from out…read moreof town and received great service!!!

Attempted to take my cat in for an emergency after being attacked. I was turned away. My cat ended…read moreup passing away. I will never use this vet again. Managers excuse was there wasnt enough staff and the only vet was in surgery. They would have made us wait. But they did refer us to a different place. 45 minutes away. How do you call yourself an emergency vet but turn away animals (family members) who are critically injured. My cats life mattered too.

What can I say? I am absolutely THRILLED with Chynna from Dames Ferry Tails. Stormy my Multi-Poo…read moreabsolutely loves Chynna , she loves each dog as her own and has amazing grooming skills. we will be back for sure!!

From the owner: Certified pet groomer and bathing. read more

they take care of your dog as it was one of their own. excellent place for uour pet!!!…read moreJohn H

I visited after passing by to inquire about services. I received a very thorough tour of the…read morefacilities & pricing. The owner was very nice, professional, and detailed. I was told that they were already booked up for Thanksgiving, which was right around the corner. However, I received a call that they had something open up, and to go online to fill out some paperwork. I also had to do a 'trial day' to see if my dog would be a good fit. This would be a paid visit, but after the trial day was over, my dog would be able to board there. The staff I met were friendly, and existing clients, very kind. After my dog's trial day, I was given something like a report card with notes about how he did that day. The owner assured me my dog was fine. I was told that his temperament, age, breed, etc., was well adjusted based on their standards. However, then I was also told that my dog needed a particular vaccination to be allowed to board there. The owner suggested a vet that would be at her kennel the next day or so, and would put me on the appointment list. I arrived at my vet appointment on time, but there was already a long line of people. When I told the vet technician that I had an appointment, they said there were no appointments. It was a first come, first serve basis vet clinic. Although it was an inconvenience, and misunderstanding, I waited patiently in the cold for almost 3 hours. My dog got his vaccine, and I paid the bill. I scheduled to leave my dog for a little over a week (9 days) on Thanksgiving week. On drop off day I was told that I had to pay for the entire visit up front, which I was unaware of, but still made the full payment. I remember the riotous choir of barking dogs in the kennel each time I drove onto the property, that I hoped would subside after I left. Yet the "Bark & Roll" greeted me each time whether I liked it or not. In hindsight, it is very strange behavior for dogs. In my experience, they usually quiet down and reach a calm stage at some point. Drop-off had gone well, and I received a couple of updates that my dog was doing well throughout the week. Unfortunately, the day before my dog's last day at the kennel, I was called and told that my micro bully puppy had bitten the owner's husband badly. Her husband was in pain, might need stitches, and she would send me pics of his hand so I could see the bite, which I never received. I apologized, respectfully, on behalf of my dog. My dog was just a year old at the time, socialized, had a stable home environment, understood basic commands, and had no history of aggression, or biting. I had never even seen my dog growl at another dog. So the whole situation was very confusing, upsetting, and unbelievable to me. Likewise, the call from the owner was also strange. It almost sounded like there was joy in her voice as she told me this bad news. There was no regretful or apologetic tone for not being able to handle my dog properly. Nor did she accept any responsibility as the human authority in the situation. I grew up with dogs and as an experienced dog owner, I know that you don't immediately blame the dog without investigating what the human in the situation was doing first. Many dog aggression issues stem from the humans that are taking care of them, the energy that those humans give out, and also the environments they keep them in. The owner went on to tell me that they kept my dog's kennel covered with a sheet as he barked at the other barking dogs and lunged at the door. I do not understand how this treatment should make a dog feel at ease in a new environment that now he cannot even see into. I believe covering his kennel might have made my dog feel more on edge, anxious and unsafe. Instead take him outside with other dogs, play/show him affection, and spend time with him to mitigate any possible aggression. I was grateful that I could get my dog the next day, the agreed upon last day of his boarding. I arrived at the kennel early that morning. The owner smiled inappropriately at me, and berated me about how bad my dog was, and how they "tried", whatever that meant. There was no concern for anyone else's well-being in her voice or attitude-it felt narcissistic. I quietly rebuked that shame, and condemnation; ignoring her cruel negativity. I glanced at her husband, with a mix of sadness, regret, and grief in his eyes. He put his head down slowly. It seemed as if he wanted to say something to me, but wasn't allowed to by some invisible force. I needed to apologize to him, get more of the story, but there was a tangible oppression that hung in the room. It said just get my dog, and flee that toxic, uninviting environment, and never look back. Maybe the barking dogs know something that we don't. As the kids say today, this place is sus! Stay far away!

Been taking my dog for grooming for a long time and every time I go she has up the price. My…read moresuggestion is to post all the grooming prices so a customer can have an idea what the price will be

I have been in Macon for 3 years now & has had my baby Chase for 2 of them...Mr. Paul & Mrs. Alice…read morehas been grooming my Chase for over a year now & EVERY single time I am very pleased with ALL their work!!! I love their work & how they love what they do. Chase & I will be customers until the end!!!

Great people and customer focused. Very professional and personal caring. They give your pet what…read moreyou would want.

Staff are very understanding and friendly. Excellent communication and flexible regarding last…read moreminute needs.

Staff are friendly and services are affordable. Boarding services are available and good quality,…read moreas well!

We had to put our 14 year old dog, Bruiser, down. Needless to say we were attached to him…read more He was struggling to breathe, had difficulty standing to go to the bathroom, to find his water, etc. We had water in every corner of the house for him since he had difficulty walking. We brought him water when he was lying down. He was miserable. We called Riverside Animal Hospital told them his condition and they saw us that morning. We were not regular customers. We had just moved to Macon. Our daughter had taken her dogs there. So we were sure they were good doctors and chose them. They were compassionate, kind, gentle with Bruiser and discussed everything before we proceeded. They examined Bruiser and came to the same conclusion we had. When they handled him they were very gentle with him. After he passed they prepared him for burial. We wanted to take him and bury him next to his sister. Who we had lost a year before. She had died lying in the bed with us. Bruiser missed her. As did we. If you are in search of compassionate, knowledgeable, professional veterinarians choose Riverside Animal Hospital. We would highly recommend them. The facility is clean and the vets are top notch.