Saddened by the result. They had good ratings so I took her here, but the ratings must only be a…read morepart of their daycare. Chloe was her groomer. Shaved her, even though I had a conversation with the owner Milena prior to grooming- Milena had told me that my puppy wouldn't be shaved because of the fact that she is too little and young and the fact that she just had her spay done. Yet my pup got shaved very short and blotchy - she is shaking till this day. CHLOE also cut her eye lash off and her ears are uneven!!! And when I called to complain they said I needed to come in for the refund- please note that the groomer CHLOE was not empathetic at this time and all she said was "I didn't see it" and when asked about her lashes she said "I thought it curled down". Still this is no excuse!!! So I went in for the refund and spoke with CHLOE face to face. She had the audacity to say "well, I was being sweared at" well, no shit, you made my first puppy bleed because of your fucking negligence, and kept saying that she had an rbf as well as a resting bitch tone........... I find this unacceptable. I posted on my Instagram and found out that CHLOE also did some other bad work on other pups and reacted the same way. They offered me to come back to get her groomed by the owner, but I'm too jaded to go back as my pup is already traumatized by that place. When I said my dog is traumatized and shivering, they offered me a little sweater for her, which was a nice gesture, but somehow this aggravated me even more, as if offering me free things would make this all better... It's infuriating, the fact that the groomer really didn't take ownership of what happened. Like, how could you or did you not know? Because CHLOE took less than 2 hrs to groom my pup. Had she taken her time, she could have avoided this whole thing. Maybe that's why the dog I saw on the way out did not want to go into this place.

We were visiting in town for the weekend with our 5 month old pup. We can't leave her for long…read moreperiods of time so we found Puptown. The staff was amazing. It's evident they all love the puppies. They update the status with the Instagram stories. And to make the weekend even better , they had nighttime care so we were able to enjoy the evenings until 10pm! Thank you so much for loving our baby Bora! Well be back!

DO NOT take your dog to this place they are extremely unprofessional and there is zero transparency…read morearound pricing. The grooming service takes the entire day even when they say it shouldn't take very long. Truly terrible service and it's not worth half the price of what they charge. They treat customers so poorly that it really makes me wonder how they treat the animals. Truly an awful place do not go.

We were visiting for the weekend and had an event and our dog couldn't attend. Called them and they…read morewere so friendly and gave us a spot to drop her off. The prices were good not overpriced.

I've been taking my dogs and cats to Dr. Hans for years, ever since he first opened. I trust his…read moreexpertise and judgment and appreciate that he keeps his prices reasonable. Keep up the good work!

I have been taking my cat, Sneakers, to Dr Hans for almost 8 years. He is very knowledgeable and…read morehas a gentle temperament with Sneakers. Also, the pricing at this clinic is reasonable. A few years ago my co-worker was complaining that her vet in North Burnaby charged $980 to get her cat's teeth cleaned. She didn't believe me when I told her I paid approx. 1/3 what she paid. Since I rarely clean out my purse, I still had my invoice which I showed her. She was shocked and took a copy of it to show her vet. Also, Dr Hans is not pushy about treatment. He discusses all options and the costs associated with those options. His long time staff are super nice too. I definitely recommend Metrotown Animal Hospital to anyone looking for a vet.

Disappointing, it seemed under lit, dinghy, and a bit chaotic. Wouldn't go back. They do have a big…read moreselection of pet beds and food.

I just started 2 month ago working in PetSmart grooming salon. And you know at first I thought that…read morethis place only looks so perfect at first sight and people who work there just acting that they love animals so much. But guys.., I was shocked to realize that everything you see it's actually is true! Everybody just absolutely adore animals, they are very gentle and sweet with them. I can tell you with absolute certainty, you can trust PetSmart grooming salon with your dogs! They love them just as you do! Also every body who works in a store are amazing people, from stalking to cashier and management are people who know and love their job!

This is your standard veterinary hospital with nice front office staff. Dr. Dodds was our cat's…read morevet. He was very nice, attentive, and gentle with our cat. He was very reasonable with our concerns. We left feeling well supported and taken care of. The service was very quick, but that's okay because he helped our cat with her UTI. Our only point of criticism is that we were not informed about the dosages for the antibiotics. Just to be given twice a day. The bill came to $507, which is standard in the Vancouver area. The big ticket item was the urinalysis, which is necessary to see if it is more than a UTI. I would recommend this place. We really liked Dr. Dodds.

I have been attending Kerrisdale vet for over 10 years with two different dogs. My elderly dog died…read morelast year after receiving excellent vet service and I was very grateful for the compassionate care at that difficult time. The staff is consistently kind and considerate. My vet is Dr Craven but I have seen both other vets on occasion and have been very happy with each of them. I now have a small puppy and again am confident in the care she is receiving. I do highly recommend this clinic and parking is usually easy which is a bonus!

DO NOT BRING YOUR DOGS TO THIS FACILITY IF YOU VALUE THEIR SAFETY!!!…read more Yesterday, my dog was viciously attacked by a much larger dog at this facility. My poor girl has puncture wounds on her face, ear, and front leg. She was bleeding and limping in agony when I saw her at the vet. The video footage clearly showed that my dog was walking normally and the attacking dog just ran over and attacked her from the back FOR NO REASON. However, Adventure Den has declined my request for obtaining the video footage. I will not stand for this kind of behavior. I have reported this incident to the city and will be pressing charges if necessary. It's absolutely unconscionable how dogs with such violent tendencies are allowed to pass the so-called temperament assessment in the first place. According to the staff member there, the attacking dog is not a perfect dog and has ALREADY SHOWN REACTIVITY in the past but never physically hurt another dog (yet). It appears that they are waiting for something like this to happen before banning the dog, which is absurd and unacceptable. Precautionary steps should have been taken long ago, and I'm deeply disappointed by their unprofessionalism. The staff-to-dog ratio in the video was also concerning: one staff member was overseeing 10-20 dogs when the incident happened. This is absolutely outrageous; a facility like this should NEVER be understaffed in any given moment. If you know you'll have fewer people working, you take in fewer dogs - it's that simple. This incident very much could've been avoided if the staff member was given a smaller group of dogs in which they could monitor the behaviors closely. If the facility continues with this ratio and un-thorough assessment, I fear that another dog will be seriously injured soon. On the bright side, after the incident happened, the staff member informed me immediately over the phone and took my dog to the vet very quickly. The other dog is now banned permanently, and the owner has offered to cover our medical bills. Thank you for making this experience less bad. But it doesn't change the fact that my dog is injured both physically and mentally, and it doesn't make up for the trauma she has experienced. I urge you not to take your dogs to this facility unless you are okay with putting them in danger. Wishing all the pups to stay safe and healthy.

I have been bringing my dog here since he was a puppy, and before that I brought my previous dog…read morehere as well. This place is great! The staff are interactive, helpful and friendly, and the place is large so the dogs get lots of exercise. They have activities like "pool time" and "soap bubbles" to keep them busy. I shouldn't admit this, but sometimes when I go to get my dog, he doesn't want to leave! Thank you, Adventure Den.

Dr. Kamin gave us a bad experience when we checked in our pomchi last Feb. Like someone else…read morereviewed, he loves guilt-tripping people. I ended up crying at home, since he called us neglectful pet owners and used ad hominem for NO reason when he was trying to explain why I needed to pay them money for our dog's teeth surgeries; perhaps I was hesitant and not agreeing to give him money yet, so he resorted to fearmongering, and he treated my pomchi like a number. Was completely unprofessional and ridiculous! As a healthcare professional myself, I could have said something scathing and defend my family's honor, but I was too upset. We were with Happy Tails since she was born in 2018 but every time we went there as she grow up, Dr. Kamin's mood seemed to worsen, especially when our dog's teeth started getting gradually worse despite our oral care, and it's a KNOWN fact that small breeds like pomchis are more at risk for periodontal issues. He embarrassed me in front of the secretary and other guests by yelling "That's not gonna work! Won't work!" when I was trying to purchase toothpaste for her at the front desk, and he could have went about it in a private, less devaluing way. I changed vets recently, and will never recommend him. Her new vet is absolutely wonderful, non-judgemental, and patient when discussing my dog's options etc.

Came here for pet pass port! I'm from USA and they helped me get everything I need to get my…read moregirlfriend's dog to Italy! She is very happy she is getting her baby home!

The reviews speak for their self. Bruno THE FRENCH BULLDOG…read morelot, and very good reviews so I decided to give them a shot. 10 star

I'm glad that I found this place where I can trust my dog is handled with love in gentle hands…read more been coming here for about a year and even though I have to drive a bit and cross the bridge, its worth it. My dog is happy and clean so that says all. Serene seems to be a nice, caring and trustworthy person. I only book with her even though I have to wait.