My dog Bubbles is a 13 year old Shih Tzu/Maltese cross. His long time groomer relocated so I needed…read moresomewhere else to take him. Ayros was recommended and as it's close to my home I took him there. The first groom in October 2024 was fine, average at best. He went for a second groom on December 19, 2024, and he was severely injured. Bubbles was forcibly pushed into a wire cage next to the grooming table. The shop owner and groomer, Amaya, puts dogs in there when a customer comes into the shop. Amaya was too rough and aggressively pushed Bubbles into the cage and one nail on his front paw got caught in the wires. The nail was torn and there was a lot of blood. I was waiting to pick him up and appointment was taking much longer than was normal. I texted Amaya asking how much longer it would be. She replied "10 minutes", no mention of the injury. I was in my car waiting, and continued to wait. Finally I got a little worried and went into the shop. That's when Amaya told me Bubbles was injured and showed me his paw. His nail was sticking up in a very unnatural way. Amaya insisted that it must have happened before we arrived, and her protests that it did not happen in her shop were ridiculous. If my dog had that injury prior to the appointment I would have known. Furthermore, wouldn't Amaya have immediately noticed it and contacted me? The cage bottom was covered in blood! Amaya's refusal to accept responsibility was bad enough, but when I said I was taking him to the vet she told me not to do so. She said I should just put a cone on him so he couldn't lick or chew it. Amaya is completely unqualified to recommend treatment for an injured dog, especially someone else's dog. She was trying to minimize the injury and avoid liability. Sure enough, my vet told me Bubbles had a very painful injury and required emergency surgery to remove the nail. I had to take Bubbles to a 24/7 vet hospital because it was late. The veterinary surgeon concurred that it was a very painful injury that required surgery. Bubbles has a heart murmur so the surgery was risky. Fortunately he came through the surgery and after a week he seemed over the pain. But I listened to him cry in pain for 3 days and the pain meds didn't help much. He sounded like a newborn kitten crying and it broke my heart. He is my baby, I've had him since he was 6 weeks old. Amaya continued to insist that the injury occurred before I brought him in, but she immediately reimbursed me the $880 I paid for the surgery. For that reason I did not leave a bad review on Google. However, in the 6 weeks since Bubbles' injury I was asking other dog owners where they have their dogs groomed. I spoke to 5 dog owners who told me they also had bad experiences at Ayros. They said Amaya also denied responsibility and said the injuries their dogs had must have occurred before or after the grooming service. After hearing these experiences I decided to post a negative review on Google a few days ago. Amaya immediately responded to my review and denied responsibility for Bubbles' injury. She still insists that it happened before we got there. If she really believed that she would have refused to reimburse me. The fact that Amaya did not want me to take Bubbles to the vet also spoke volumes. I highly recommend you not to choose Ayros for your dog. If you do, be sure to check your dog for injuries before and after the service. Amaya is dishonest and disrespectful, and in my opinion she is also not qualified or professionally trained to be a dog groomer. I give 1 star because I can't give no stars.

We were referred by a friend to this place and we've loved the work she's done with our little…read moreMillie! She always asks what we want done on her when we take her in. The owner (who also grooms the pups) is super friendly and takes good care of our Millie. She even takes cute pics of them from time to time. Highly recommend them!

The reviews speak for their self. Bruno THE FRENCH BULLDOG…read morelot, and very good reviews so I decided to give them a shot. 10 star

I'm glad that I found this place where I can trust my dog is handled with love in gentle hands…read more been coming here for about a year and even though I have to drive a bit and cross the bridge, its worth it. My dog is happy and clean so that says all. Serene seems to be a nice, caring and trustworthy person. I only book with her even though I have to wait.

Love Zoomies and the staff. My dog gets super excited to have her day at Zoomies. They also carry a…read morefull line of toys, games, and food for your pampered pooch. Need some training or agility? They've got you covered. Have a big dog that needs a bubble bath? They've got extra large wash basins to suds up your pooch The facility is clean (she never comes home smelling like dog) and she's always exhausted after a good day of play. I also love how they post pictures on their Facebook page of the day your dog had... now if they could only get that live video stream set up...!

My finance and I called Zoomies inquiring about their overnight boarding services. Everything…read moreseemed okay when we booked a night for our two dogs on Dec 31st for Jan 2nd. Later that evening on Dec 31st around 7 pm we received a call from Zoomies and were asked to bring our dogs in for a trial visit before they stayed overnight. We were asked to bring our dogs in at 630 am to 1130 am on Jan 2 even though we needed boarding services that same day at 1 pm. Today (Jan 1) I called the company and requested for a trial visit for today as we needed to know if they were able to board our dogs for Jan 2. Sammy the individual working called her boss and asked if we could come in today and we were appreciative of that as they were technically only open for the dogs that were already being boarded overnight and not for daycare. When I arrived at Zoomies with my 2 dogs I was then informed there would be a charge of $27 per dog for a full day visit. I was surprised and disappointed as this was never explained to us previously (the additional charges) and the charges were first mentioned when I was at the business with my 2 dogs ready to drop them off. I spoke to the owner Craig and informed him of all that had occurred and he said he would talk to his staff and offered his apologies. He stuck by the daycare rate and offered me no other options. Craig even informed me the overnight boarding option was new as of Dec 2014 and was for dogs that had already had a daycare visit. This was surprising for me to hear as this had not been mentioned on Dec 31st when we initially booked their services. I was unaware of the requirements for a overnight stay (i.e. the additional cost for a daycare visit). There was a huge barrier in communication here as well as poor customer service! We are extremely disappointed as we feel there were no other options made available to us as potential customers!

Irene has groomed our 16 year old Shitzu Pomeranian for several years now. Always happy with her…read morework. Very efficient and affordable. Easy to get hold of via text for appointments. Highly recommended.

From the owner: Small - Medium Sizeread more

I paid her $178.50 to groom my Maltese. I told her I was growing her hair long when booking the…read moreappointment and twice before she took the dog into the van, only to have her cut all her fur off to less than an inch all over her body. My dog is a year and a half, and her hair had never been cut ever since she was born, and now it will take years for it to grow back after this. Not only did she cut the fur off, the cut itself was so extremely poor, I've had people ask me if I cut it myself. I posted the post-groom pictures on my Maltese group online, and the consensus was this person is not a "master groomer". Every single leg is cut different, her face is different on either side, there are scissor cuts left in the fur all over her body. She did have a top knot before the groom, and I told the groomer that I like to put it in a ponytail every single day, and she cut it so uneven and short that she herself had to put it into two ponytails because it's almost impossible to have it put into one ponytail with how it's cut. And to be clear, I handed over a dog that had ZERO knots or mats in her fur. I combed through her fur with a metal comb less than an hour before the groomer arrived. Completely devastating when I was so specific. Within minutes of meeting the groomer by her van, she told me that my dog was not a purebred (I have papers), that she had a blocked tear duct, and that her hair would never grow long. I brought her to the vet the next day because of course I was worried if she maybe she did have a blocked tear duct. A $90 veterinarian examination fee and five minutes later to be told her eyes are perfectly fine. And then there another $90 for another groom to have this absolutely terrible cut fixed. What a nightmare. If you're looking for a specific cut, while this person identifies as a "master groomer", the cut she gave she might as well be working at Petsmart, which is where most people thought I brought my dog to have her hair done. So in total, I have paid $358 to have my 5 pound dog trimmed. I also wonder if she is even an actual working groomer now. She showed up in a van that was completely smashed up on the side, and when I looked in her van, it looked more like storage than a place where a dog could be groomed. Never again. So ripped off. The first two pictures are right after the groom in the van, and the last picture is the beautiful dog I handed over to her.

She was great with the pups. They look great and they really liked her a lot…read more First time trying a mobile groomer and we love it. A bit costly for small dogs but still worth it because of the groomer her self. She also leaves treats for the pups. Like a doggy bag haha Will be seeing her again for sure Love Chewy and Baki

I think it's time to do a review for this pet salon. My toy poodle, who happens to have the same…read morename as this salon, has been coming here for over a year now. The place is very clean. The owner/groomer is very personable. My baby loves him haha. He does a good job everytime. He follows instructions. You may bring a picture of the kind of cut you want for your fur baby and he will try his best to copy it. The salon also sells pet clothes and they're reasonably priced. Overall my baby and myself have a very good experience at this place. I highly recommend.

I brought my old Ragdoll cat there. Her hair had gotten thoroughly matted over the years. It was a…read moretough job but they handled it with care and finess. Highly recommended?

STAY FAR AWAY. Dawn is very unprofessional. When you initially get her on the phone, she seems very…read morefriendly and personable, but over time you learn that she's self-absorbed, ignorant, rude, opinionated, catty, and a complete waste of your time. Whenever I called, she talked non-stop for over an hour, without letting me get a word in, about things that were for the most part irrelevant to me. She raved about how long she'd been running her "business", how "professional" she is, how many clients she has, etc. But once she gets you hooked and you dish out the cash, you quickly learn that the talk was all BS. I've never been more disappointed with a daycare provider in all my years of using this type of service. If you're going to support someone's business, do it for someone who actually deserves your money.

I have been using the service of Dawn's Doggie Daycare for the last 2 years and have found the…read moreservice to be exceptional. The passion and dedication of the owner surpasses any expectation that I would have for a daycare for my dog. She is willing to take my pet anytime which includes boarding and she is very flexible in her hours. Furthermore, my Bernese Mountain dog has received numerous behavior training sessions and as a result, my dog has become a well behaved member of our family. Not only that, Dawn also grooms my dog most days he attends. I completely trust this daycare and would highly recommend it.

We've been taking our large doodle to Tiffany's after a few failed experiences elsewhere - I am…read moreimpressed! The groomers have ample experience with large breeds, and my doodle comes home looking great with no quick shaves (as many groomers do with doodles to save the effort of combing out any knots). our dog is huge - over 100 lbs, and he is treated warmly, the facility is built to accommodate his size, and the price is fair. Highly recommended!

I spent a long time looking for a salon to get my puppy groomed at. I talked to many people so I…read morewent with who was recommend I also checked them out online but only looked at their website. I thought from when I booked the appointment it was going to be all good we would talk about what I wanted the day of the appointment. NOT!! I wanted his feet trimmed a little shorter I do totally admit I did not describe what I meant and stopped trying. I suffer from health conditions and sometimes I have brain fog. I did explain what I did not want with his face and I'm very happy to say they/she did a good job on his face. When I went to pick him up I noticed right away there was about 20 hairs they missed on the back of one ear I should of said something right then because then I might have noticed all the other mistakes :( - one ear is nice trimmed closed the other ear is trimmed and left shaggy - there's a big v shape cut into his right side - it actually looks like two separate people groomed my puppy because there are so many things that don't match the other side he's so uneven. -the shape of his head is not the same one side is rounded one side has angles When I phoned to tell them I left a message and then I called right back and they answered the phone that time so I quick explained why I was calling they started giving me attitude I could hear them discussing me before he come back and told me to come back and I told him It wasn't in my budget to take more taxis there and back home he told me to get a ride. Thanks buddy but with covid its not that easy!! and my family lives out of town. I felt by how the lady talked to me I was going to chalk it up to she was having a bad day maybe she was stressed it snowed the night before there were lots of dogs in there when I got there I was totally making excuses for her but now I think she's just rude and the whole shop doesn't know anything about customer service. I would vote this the rudest place in New West I will be telling everyone I know about my experience and I'll be showing them my pictures

CLOSED This place…read morewas great but they've closed their Burnaby doors I'm hopeful that they will reopen under a new name. Dana their groomer was fantastic! Thanks for everything!

We took our puppy here about 2 weeks ago to get a cut. We had picked him up and thought all was…read moregood, but when we gave him a bath the tips of his ears started to bleed. Upon closer look at his ears we noticed that they had both been clipped. The groomer failed to even mention this to us!!! We won't be going back her and I suggest you don't either.