The cat areas are clean and they were very professional. Happy with boarding my baby here!

What a disappointing experience. This is my first time needing to board my fur baby. I contacted Noah's three weeks prior to needing boarding. I was told to bring our dog's shot records with for tour, which was a week before boarding. I emailed them the day prior to tour only to receive a call the day of the scheduled tour telling me the required shots were incomplete, and even if I were to get them done prior to boarding date, I still would be unable to board my dog there, because there is a required 10-14day waiting period after needed vaccine. NONE of this was communicated to me two weeks ago when I made a tour appt. To Noah's - you should consider creating a checklist to give to your first time boarders, with required vaccines and timeframe needed to ensure there is no misunderstanding (as in my case). read more

If I could give this zero stars, I would. The groomer there is absolutely a horrible human being. He had an attitude from the moment that I walked in the door. I took my 11 year old Keeshond there to be groomed and yes she was matted because we've been in locked down for the past 3 months. I said he could clip her but he was arguing that she needed to be shaved. A double coated dog is not supposed to shaved down and he would know that if he was a good groomer. I'm not arguing that her fur wasn't in the best shape however she wasn't at a point where she needed to be shaved down. He was the rudest human being that I've been in contact with in a long time. I felt it as soon as he walked in the room. I called to speak with someone at Noah's regarding this, waiting on a return call. While I appreciate your apology on behalf of the groomer because In his mind being rude to customers is perfectly acceptable and I'm sure he feels he has nothing to apologize for. The issue was Allen's behavior. As I stated on the phone, she was matted no argument there. We just came out of lockdown and she doesn't like to be brushed. The handling of the situation was unacceptable. read more

Noah's Pet Motel - Keeshond - Pet Groomers Near Me - Pottstown, Pennsylvania

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Not a professional business! Made arrangements to board our puppy, went a week ahead of pre planned boarding dates for a required "meet & greet". Provided all vet records, toured facility, met with staff to discuss all the necessary information. When we show up to drop our pet off on the date arranged, they have no reservation, no records (that we just provided days prior!) and the Female staff member was nasty and rude. Told my husband to leave when he was attempting to resolve the issue. Thankfully we were able to find a last minute kennel for our pup. Do not take your pets to this unorganized, unprofessional and obviously unreliable business with rude staff! read more

Unfortunately, we did call your business after this occurred. There was not an outpouring of concern. That's the problem. We understand that things happen that you may not have 100% control of, but when somebody calls about this issue, there should be someone to actually care a little bit. The emotionless response that was received was just ridiculous. read more

Boarded with them (2 dogs)- my friendliest dog of the 2 was growling and bearing teeth to staff/ I believe mostly female which he always LOVES... odd never did that at vet for long stays/ testing or at groomers- so basically strangers and he's always been great. Left several messages (in 48 hour time pd.) during "business hours" never returned (regarding this behavior and ideas/ things to help him adapt). Also odd no daycare cameras to see ur pet hello- 2022! And no itemized bill during pick up. read more

Stay away from this "pet motel". They lost my grandmother's cat during the week of July 1st 2018. When asked for details they said that "someone left the door open and he got out." This level of negligence when it comes to people's pets is utterly unacceptable. I would encourage anyone considering to board their pet here to stay away, especially if you'd like your pet returned to you. This wasn't our only negative experience with this establishment as we boarded our dog here years ago and when returned her name tag on the collar was chewed off. We should have spread the word then to help other pet owners not be subject to this level of incompetence. So incredibly devastating to my grandmother to have lost her companion due to lack of care, attention to detail, and utter negligence. read more

This is by far the cleanest kennel I have been to. The staff is welcoming and will go well out of their way to make sure your dog is comfortable. My dog loves coming for daycare and staying overnight. My family and I have used Noah's for many years without a problem. read more

100% would've booked here had Allan not had the customer service of a feral cat. Incredibly rude from the minute I walked in until the minute I walked out. While the facility looked nice I would never leave my animals in the care of someone with such an unpleasant, condescending disposition. read more

Smelly facility that's no better than than the SPCA. When we got our do home, she RAN to her water bowl and drank the whole thing. I refilled it and she drank more and then went back several times to drink more. My do was only there overnight, but clearly had no water for 24 hrs. They nickel and dime for everything. Extra charge to leave your dog bed, extra charge to let your dog out of their cage ($6 for 30 mins.) pickup time is noon, and we were there at 1:00, and they charged us a full half day. Their "base" price is $34, but our bill was almost $70 with their charges. Our dog literally has PTSD from a 24hr. stay. We usually go to Charlene's Pet sitting in Skippack - great place. Dogs all play together during the day and are very well cared for. NOAH'S NEVER AGAIN! read more

These guys are great! They love dogs and it shows. Always busy. Always clean. Always friendly. They win all sorts of local "best of" awards every year. Our boxer comes home tired and happy. All fees and care options are legibly posted. Owners can choose how much they want their pets pampered and at what cost. Cheaper than many of the other kennels in Chester County overall even if you opt for lots of pampering. I appreciate the choices. I have dealt directly with owners on many occasions. Never saw a trace of anger. Had enjoyable conversations about all sorts of things, including pet care details. Been going here 3 years without incident. They are accommodating for missed flights or early drop offs if they are able. read more

My GSD was 'banned' from their facility because 'they were afraid of her'. How ridiculous! She goes to day camp at petsmart and we have never had an issue. In fact, she plays with the smaller breeds during camp because the larger dogs make her nervous. On top of that they nickel and dime for everything. Even though she was banned I had no intention on bringing her back. I was just hoping to find something closer to home since Collegeville can be out of the way. Edit since Noah's reply: Enyo being in heat is irrelevant. The word 'banned' was used by your employee that called me. She has since been to the collegeville petsmart for boarding 5 times and they said she doesn't growl or show her teeth. They said they have no issues why so ever with her other than she doesn't eat al her food read more

We were recommended this place by many people and were awfully mistreated. We took our French Bulldog, Coco, here so we could go on vacation and a couple days later we got a call saying she died. My family and I were beyond upset and wanted answers. After fighting  for a simple explanation, we finally learned that our baby girl was neglected and died alone and unattended. Coco, was in perfect health; we had just taken her to the vet before we left her in Allen's care. She was left outside in Hot summer weather for almost 2 hours alone. When Allan returned to check on her she was dead. Someone who owns a dog kennel and knew our dog had breathing problems should have known better leave a dog outside alone to die. He didn't even have the decency to show his face when we came to pick up our dead dog. We have sent him a letter to which he has not responded; I want my story heard so that this awful tragedy will never happen again. read more

Visiting from out of town. On top of the overnight boarding fees, they charge additional fees for the following; - $3 per day for a raised bed (otherwise dogs are sleeping on the concrete floor on a towel or blanket) - $3 per day to put food down more than once a day - $6 per 20 mins of personal attention Additionally, after speaking with someone over the phone AND taking almost a half an hour to complete a 5 page form they then advised me it would be an additional $17 per day for my dog to be socialized with other dogs. On top of all of this, the owner was not friendly and acted like it was a burden when I brought in an extra blanket for my dog. Needless to say, I walked out with my dog....I did not feel comfortable with him staying there at all, and was very unhappy with the time that I wasted. read more

Our bloodhound Molly loves to come and stay for a vacation at Noah's Pet Motel. We feel very satisfied knowing she is safe and when we pick her up she smells great after her bath and nails clipped. Very accommodating for such a stubborn girl. Thanks - Corky read more

Avoid this kennel at all cost! My 13 year old pug mix with diabetes was a threat to the owner and was banned from the facility. The owner claimed he growled at him and is no longer welcomed there. He is a senior dog that is 13 years old and weighs 22 lbs. I thought this was a joke when he told me. I couldn't believe it. My dog is the most sweetest, most gentle, and most social dog. He has gone to daycamps at other facilities and other kennels and not once have I been told this. I would never recommend this place to anyone. He obviously isn't equipped for any animal to act out of the ordinary as some dogs do in anxious and nervous situations. Your pet will not be in good hands with him and probably would be fearful too. He doesn't seem to be very compassionate. He did me a favor though because my dog will be in much better hands elsewhere. read more

I have taken my dog(s) here for many years. Until yesterday, my experience has been mostly positive. My experience yesterday was absolutely flabbergasting! I went to pick up one of my sister's dogs bc she was notified by Noah's staff that he was bleeding both in urine and rectally. When I arrived, I was asked by the owner (verbatim), "who are you" with a nasty attitude. I replied by giving him my name, where he immediately recognized my name bc of my dog being boarded there. He continued to shuffle papers, counting days on a calendar and I interrupted, asking "can you take a minute to explain what's going on with the dog?" He got red in the face, threw a pen at me and started yelling!!!! He was mad and told me "you will have to wait." He was in the middle of double checking his employees' math to be sure that my sister had been charged the correct amount of money. I was so taken back but it angered me bc my sister's credit card had already been charged and at this point he made it evident that the money was more important than the dog and the bleeding and so I said exactly this to him. I was absolutely shocked and at this point, afraid of him. He was YELLING, in my face with bulging eyes and I was the only person in the facility bc they had already closed. I said "why are you yelling at me" and he retorted "I'm not yelling...I'm the owner here and blah blah blah." I was again shocked that he had no concern for the dog and only that he charged my sister enough money. He finally retorted saying "bleeding is common in dogs under stress here and I rarely tell the owners so it's not a concern." I said "well obviously it was a concern to your employee bc she said to my sister she had a gut feeling that something wasn't right." Allan, the owner of Noah's, got even more heated and yelled "well I will talk to her (his employee) and set her straight, too." I was still utterly flabbergasted by this man's anger and disrespect towards me, his customer who had also encouraged my sister to leave her 2 boxers under his care now. I said to him "you owe me an apology for yelling at me." He yelled "I will not apologize to you, Mrs. Goel." He also proceeded to tell me that his wife thinks he yells too much. I told him he was lucky my husband wasn't there bc he would not tolerate his yelling and anger. He went to get my sister's dog, came back somewhat calmer but I was still afraid of him. He handed me leash with dog and leftover dog food and said "dog will be fine." I said "we will be taking him to vet in morning." He yelled and threw his hands around saying "he doesn't need to go to vet" as if it was his business if I took the dog to the vet. I took everything and left telling him "thank God for social media." He continued yelling "yeah, yeah you wanna do that" as I walked out the door. I will never leave my dog here again and if you care about your pet, please consider a different facility bc the owner lives on the premises and he has a very serious anger issue. Unfortunately, your animal could be the brunt of his serious anger and your animal could suffer abuse without you knowing. This man is a loose canon so be careful!!!! After all, he admitted that his wife says he yells too much but I thought he was going to get physical with me and no one else was in facility so I was afraid and he had zero remorse for blowing up at me, repeatedly. Note: I have spent hundreds and hundreds of dollars here and never encountered such rage in a person in my life. There is something really wrong with the owner, Allan. I feel really bad for his staff bc they have been so kind to me, both Heather and Sarah are so sweet and attentive. Hopefully, he is not abusive (physically or verbally) to his employees bc he really is a ticking bomb!!!! read more