I've been a patient here for quite a few years, following a specific doctor through three…read morelocations. Since landing here pegasus a decade ago, I've since added several of the others in the practice to my healthcare team. I'm very happy with the convenience to 295, parking is great, staff is friendly and helpful, things generally flow very smoothly and I have not had to wait in the waiting area too long before. I have had longer than expected waits in the exam room, but I'm glad to know they are giving patients the time they need (I don't feel rushed when I'm there!) They have been very good to work with, in keeping my health needs on track!

I had been an established patient at Generations for 20 years enjoying Dr. Carol and her…read moreprofessionalism. They assisted through many issues including ruptured cysts. When I needed surgery, the date of my surgery was the day after Dr Carol would be retiring. Dr. Pellitier would be taking over her patients and was assured I would be in good hands. Surgery went well and the recovery was a little rocky. At one of my follow ups Dr. Pellitier's response to my question, how long the healing will take? She told me that it would take awhile, especially at my age! I was in my early 40's and felt I was in excellent health. This statement was not appropriate and offensive. Billing became an issue after the surgery because they billed my insurance with Dr P as the primary surgeon and Dr P as the assistant!! How could she do both roles? Naturally my insurance rejected and Generations sent me into collections! After SEVERAL months they finally understood that indeed it was their error and fixed so they could get paid appropriately. The whole ordeal was very unpleasant so left the practice after 20+ years. Fast forward to 8 years later and I am in need of a new doctor. I turned to generations to find a new one. I was willing to give them another shot, so sent in a request for a visit with Dr A. Jennifer, the office manager, replied asking why I wanted to come back. I explained how I was in need of a new doctor and wanted to return to the practice I used for over twenty years. Jennifer informed me that Dr P covers for Dr A and that it would not work for me. I stated that surely with 12 other doctors that would not always be the case and I would be happy to give Dr P another shot. Jennifer then says to me "our billing practices have not changed" wait what?!? Who said anything about billing?!? It was then I realized that they had read my review of Dr P from 8 years before and was holding it against me. This was very sad to hear. I group of grown women are discriminating over a review. Here was the perfect opportunity to remedy the situation they created and yet fell on their faces to say "you are not a good fit for us". So there you have it; nurses who have a sworn duty to care for others rejecting a patient based on a review when they could have rose above and try to do better.

I have been going to Dr. Vaughan for years now, and I can't imagine going to anyone else. I have…read morea GP, but I don't even know her name, since I prefer the care I receive from Generations. Dr. Vaughan is so easy to talk to and Mary, her nurse is also such a gem. I highly recommend Generations for your medical care!!!

I have been a patient since 1986 and have always received over-the -top medical care through two…read morechild births, breast cancer scares, gynecological exams into my elder years. During one exam, Dr. Bryant experienced something she did not like and immediately had dialogue with me, got up, carried her laptop across the facility and made an immediate appointment to check out her findings to make sure I did not have breast cancer. This is COMPLETE medical care and attention! In the 40 years, I have never received any rude, negative, or questionable behavior from any staff. I love the care I receive there.

Stay away!! They gave me a D&C with NO anesthesia!! They said they would give me a gas mask and…read moreit would be painless like a colonoscopy. It wad a horrific experience and I'm sure they heard my screams on the street! Stay away from these butchers!

Blown away with this experience, made an appointment on a Friday for preventative care/annual exam…read more(as other obgyns in the area are many months out scheduling new patients), was seen on a Monday. I came in early expecting to wait. I was brought back in a couple short minutes, before my appointment time came! This is an actual miracle in healthcare these days. The staff was professional, warm and helpful. I felt comfortable, safe and cared for in this office. It's a small thing but the patient exam rooms were very warm and comfortable. I sincerely wish all access to medical care was this easy! They were actually recommended in my insurance portal as a tier 1 in network provider. I won't hesitate to return.

If I could give them ten stars I would. I needed emergency contraception and during my…read more(last-minute) telehealth visit at noon they said they'd try to squeeze me in so I wouldn't have to drive two and a half hours away for the nearest and soonest appointment I could make, in a couple of days. Ten minutes later they called me back and said they had a cancellation, and asked if I could be there at 2. When I got there, I was petrified but everyone was so kind and gentle and helpful. Once I got in the exam room I couldn't stop crying and everybody was understanding and kind about it. The midwife who placed my IUD did it really quickly and clearly had a lot of experience. She told me everything she was going to do before she did it and asked for consent, which I always appreciate in a medical environment. She made me feel comfortable, and even though it inherently wasn't a great experience, every single person in this office made it manageable and I came away with positive feelings about my experience at Planned Parenthood, despite the circumstances. For anyone else wondering, they even said that I could bring my kids if I needed to (they just needed to be in a stroller during the procedure). I didn't end up needing to, but I appreciated that they would accommodate that without question. This is my third experience with Planned Parenthood (two different offices) and all three have been stellar.

I wish I had a better review to write but I do not. Once my review was read I was rejected by the…read moreGenerations group. I attempted to give this organization a second chance, feeling that after 5 years after leaving this practice things perhaps may have improved. I decided to try again with a different doctor. The office manager, Jennifer, kindly called me to ask why I wanted to be apart of the practice again. I explained that I was willing to give them a second chance, they have several (12) doctors to choose from. Dr. Adams was the one I chose. I was told by Jennifer that Dr. Pelletier and Adams cover for each other so it wouldn't work out for me. I then was told that their billing practices had not changed either..what? No one was talking about billing issues. It was then I knew my review was read. Jennifer said perhaps Generations wasn't a good fit. I said that Generations had been a good fit for 20 years and because of one doctor the experience changed. She then told me "We don't think you are a good fit for US! Good luck to you!" WOW really! So, in a nutshell, time to move on. Happy Jennifer pointed out that the customer doesn't matter, that customer service is not a priority. What could have been an excellent customer service moment for them: "We see you had a poor experience with one of our doctors, perhaps Dr. Adams would be a better fit" "You had a poor billing experience, how could we have done better?" No interest in winning a client back, just pushing them away.

Dr. Pelletier was absolutely amazing throughout my entire pregnancy. She made my pregnancy low…read morestress. The on-call service at Intermed is excellent and always answered even my silliest of questions. She also had an excellent sense of humor and made appointments a joy to attend. If you're looking for an OBGYN I highly recommend her and Intermed!