Who likes going to the dentist? Not me, but Tyler and his staff made it a very pleasant experience…read more They were professional, kind, very easy to work with. I will definitely recommend this office to my friends and family.

Dentist is great, their billing department is horrible. DO NOT GO HERE unless you want to hire a…read morelaw firm to deal with their billing issues!!!!

The dentist and the staff in the back are nice but the front desk staff lack basic customer service…read moreskills and are rude. I had to stop taking my family there and giving them my family's business because I got tired of being treated like I did something wrong and interrupted them from whatever they were doing. As a paying customer, you should not be made to feel unwelcome but I definitely was made to feel that way whenever I went in to get my teeth cleaned or took my kids there for service.

I've had good care from this group for over 30 years (long before the current dentists). The care…read moreand service are fine. My only concern is that they have never participated in my dental plans, even when those have changed over the years, so care costs more there. So far it has been worth it.

I love Dr. Ripley's office. I'm a patient with lots of dental 'anxiety.' His staff care for my…read morechildren, perform with skill and kindness, very patient! Plenty of pain treatment and nitrous if needed. Excellent outcomes with many procedures. No extra charges or work done that is unnecessary Enjoy the personnel and environment is clean and welcoming. Hygienists are not temps and care about repeat business. Dentist is calm, careful, and expert.

We were happy with the dental care but ran into issues when Dr.Tri referred me to a specialist for…read moreTMJ which is billed to medical insurance. We have TriCare which requires a Pre-authorization. the staff member was unwilling to submit the online form for an pre-auth and flat out said "I don't do that". I confirmed with insurance pre-auths must be submitted by the referring provider. It is not something a patient can submit-unlike a claim. The employee eventually submitted to a company I don't have and tried to place the blame on me even though they had all of my Medical and Dental insurance information. I also had to explain the difference between a pre-auth and a claim as she kept referring to it as a claim. After 2 months she finally called Tricare but was unable to complete the form because she didn't know the DRG code. I tried to suggest checking with other offices as she did not have the info, but it was impossible to have a conversation as I was constantly interrupted and told numerous times "I don't do that". I confirmed with other local dental offices that pre-auths are submitted as needed by their staff to medical insurances and this is not considered out of ordinary although not frequently needed. So I understand the employee may never have sent one before and had no idea how, but the complete refusal to learn or find out was very disappointing. Again I confirmed this is not an issue with other offices. I requested a call-back to discuss the issue and never received one. Since River Valley does not seem to want to meet the needs of their customers, and I have already spoke with several offices who confirmed they will, we are switching to a different dentist.

As always great customer service, friendly staff, fast and efficient. Our family has been patients…read moreat River Valley Dental since for 31+ years, my spouse longer. I think that says something.

I went to Shaw family dental for a cracked tooth and Dr. Casey and his dental assistant Jean were…read moreso great! They made sure I was always comfortable and minimized my pain to next to nothing. Dental work can be stressful but they were so great about reducing any discomfort. Dr. Casey was also great at explaining what was going on with the tooth and what the plan of action was. The appointment was quick yet I felt very well cared for and thoroughly evaluated. Thanks Dr. Casey and Jean!!!

Been going to Dr Ripley & her team for many years. Always pleased with her professionalism, caring…read moreand level of service. Especially like Carol, my hygienist. Just through our 2x year cleanings, she has become a good friend.

I went to Ripley dental in lake city,mn.They took such good care of me!My name is Dale Hendrix…read morefrom Rochester,mn.It's hard to explain how awesome these people really are!!!They made me a full set of dentures .They took care to make sure everything was perfect !I never had to wait for more than a minute or two.They did all the adjustments to make sure that the dentures fit right and comfortably !They didn't charge me a penny!!It all came out of their own pocket!!The whole staff treated me like I was just as important as the patients that actually paid for their services!they really changed my life!!Once again I can't say enough about them!!!I would recommend them to any and all the people I know!!!!!!!!They are just awesome!!!!!!!!!

As someone who's worked in an orthodontist's office before I have been very pleased as a patient at…read moreArnold Orthodontics. The office, overall, isn't fancy and doesn't have the newest of the newest technology however their quality of service, assistants, front desk staff and the doctor himself have made orthodontic treatment, as an adult, as much of a delight as it can be. This update is being posted as I reach the end of my first year in treatment (1 down, 1 to go!). I had an overbite with crowding for 20 years (I'm in my early 30s) so the initial treatment process wasn't the most comfortable with teeth shifting and all. Within this time I have had no pokey wires, no loose brackets, no mouth sores, nothing negative to report. The office assistants at the front desk are always friendly and greet you upon entering and leaving. The orthodontic assistants are always friendly with any questions you have and if it's something they don't have the answer to they make sure to direct you to the doctor. I have received tons of compliments already with how far my orthodontic treatment has progressed - even when I relay my progress info with my old ortho co-workers where I used to work! I highly recommend Arnold Orthodontics for children and adults!

i had a dentist in hastings as a kid and never really liked the way i was treated. when i got into…read morehigh school i switched to palmquist,and its the kind of place you would want to go for your teeth. the are friendly and kind. although there is one person who stands out at this location,dr palmquist himself. i trust him and he is the very best at what he does. i have been worked on from other DRs there but didnt feel as comfortable.