Extremely poor costumer service, they said are focus to assist Specialy the latino community. But…read morethe attitud of employees to talk to the clients is extremely unacceptable. The lady in the desk at the springfield location ,who refused to give her name she is very arrogant expressing a sentiment of superiority towards latinos. She don't deserve to be in that desk(my opinion) we approach the office and solicitate the sevices, and with a sarcastic and smirked attitude was not even able to answer our question. We ask her if we can meet with karina her boss, to what she responded she never can be seen ,or never come by that office and she could talk only.on the phone if we are lucky.. How can this individuals run a business like this?? Servicios al cliente extremadamente deficientes, dijeron que están enfocados a ayudar especialmente a la comunidad latina. Pero la actitud de los empleados de hablar con los clientes es extremadamente inaceptable. La señora del escritorio en la ubicación de Springfield, que se negó a dar su nombre. Es muy arrogante y expresa un sentimiento de superioridad hacia los latinos. Ella no merece estar en ese escritorio (en mi opinión) nos acercamos a la oficina y solicitamos los servicios, y con una actitud sarcástica y de sunrise de burla ni siquiera fue capaz de responder nuestra pregunta. Le preguntamos si podemos reunirnos con karina su jefa, a lo que ella respondió que nunca la pueden ver, o nunca pasa por esa oficina y solo puede hablar por teléfono si tenemos suerte. ¿Cómo pueden estas personas administrar un negocio como este? Feedback

if I could give 0 I would. they are so irresponsible. they don't call back when they said they…read morewould, they don't keep up with the customers and give no updates unless you call thousands of times or go there and wait hours for them to resolve. but for them to get paid oh no problem at all! they made mistakes and never assume any responsibility. And one of the receptionist always look at you like she is the queen of the world

I requested a quote and got Angie instead! She was so helpful in ensuring I was getting the best…read moreprice for my auto and home insurance! She follows up regularly making sure I'm still satisfied with my plan and coverage. If you're looking for an awesome agent who cares, Angie Tarran is who you need!

We are about to cancel our insurance with Allstate. In…read more2022/23 our premium rose three times in a span of 12 months. This particular office on Little Creek does not follow through with calling back. The same goes for the head office. In mid December I called in to cancel the insurance for one of our cars and was given the new quote for the monthly automatic deduction from our account. I didn't expect the Jan payment to change, but now we have been emailed the Feb one and it has NOT reduced to a one car insurance. I have requested paperwork on an inspection on a claim by Allstate and it never arrived, just like the calls back from Keith Dorband. That we have never experienced with Mike Sanoba who ran this office before Mr. Dorband. The non-existing customer service and the constant price hikes makes one more resourceful in choosing an insurer. Bottom line is this: When transferring $400 every month to Allstate one does expect some sign of life on the other side not just deductions. Jan. 27, 2023

My review is regarding Alexis Murphy. A Direct Agent out of Norfolk Va. As a 10 year customer of…read moreDirect it seems that with time comes age. Renewing Insurance can be exceptionally stressful for those of us over 50 years of age. I'm not sure if I'm at the right site but it's important that I recognize quality customer service. I want to thank Alexis for her: time, patience; wealth of knowledge which she provided me a 6 month and a 12 month policy giving me the opportunity to choose which was best for me. I'm privileged to continue being a member of the the Direct Auto Insurance family because she took the time to be efficient. Her system went down and she said she would call me back. She followed through and returned my call with quotes much lower than I anticipated. Direct Auto, she's really good and as a dedicated customer. Thank you

Excellent service, I was looking for new business insurance and majolica insurance had a perfect…read morepolicy to suit our company

From the owner: Majolica Insurance LLC stands out as a unique insurance company due to its comprehensive and…read moretailored solutions designed to meet the specific needs of policyholders. Majolica Insurance specializes in Medicare Advantage Plans, ACA Health Insurance options, Life insurance, and Annuities and Property & Casualty coverage. We also offer Small Business, Flood and Earthquake coverage, ensuring a wide range of protection for their clients. What truly sets Majolica Insurance apart is their commitment to providing peace of mind and financial security when you need it most. With a professional and knowledgeable team, including licensed health insurance agent Jonathan Hardy, they offer friendly and expert advice to help clients navigate their insurance options. For more information, you can reach them at 757-785-9313 or visit their website at: www.majolicainsurance.com

We were looking for our paper, maps. I've been told we would not be able to get anymore paper maps…read more But they provided us with all the Maps we wanted. On paper. We were in and out in less than five minutes.

Came here for passport photos. Facility appeared new and was very clean. Will have to return to…read moreperuse the travel brochures. They were very helpful and were extra careful in helping me adhere to Canadian guidelines. Pictures had to be hand cut and she wrote the address on both photos. Plus I get a discount for being a member! We'll have to see if these photos pass Canadian inspection. If they do, I will only use AAA from now on.

I like to support local businesses. Joe's office is right near my house, and he and his staff have…read moreALWAYS taken care of us.

RUN! Do NOT chose this agent if you care at all for your property. They are completely dishonest…read moreand actively work to ensure you don't get paid. Backstory: We called Joe's office and spoke to one of his people to see if we had main line break coverage and ask to have it added when we found out we didn't once we found this was an option via my father in law. Well, lucky us about a year later the sewer line broke. We called to tell them what had happened and they said, nope, that is not what you have, you have sewer line back up. Um, what what does that have to do with coverage for the actual sewer line, as we had requested. We were going out of town so we just got it fixed. When we got back we called and the basically said, you didn't ask for that so too bad, you can add it now though. We were sent the updated policy but we don't work in insurance so we went with it, not grasping it wasn't what we asked for - our first mistake. Our second mistake was not asking our other agents (who always are helpful and cover us back in CO) if it was right, because when this did happen and we asked them they said "why would you add one without the other?". Lots of mistakes on our end, and the first was trusting this agent. They then told us to file a claim anyway, even though they had added the incorrect policy and KNOWING that it would get denied. My guess is since it will now be a mark against us for filing a claim our insurance will go up and they'll get a bigger commission. We then pushed harder that you can look at his fathers claim/policies. But no, "there is a hand written note" (that couldn't POSSIBLY be written when this is all happening) that specifically asks for the wrong policy. I'm not one to assume people are shady, but this agent has proven to be dishonest so if the shoe fits. We then went to State Farm HQ, and they basically said it is our word against his. A fraudulent note, vs easily comparing his fathers policy/claims and us added a policy. We have had conversations with the lady who added it who basically said "I thought you did your research and knew". Um no, that's why we have an AGENT TO HELP. This could have been rectified, they have error and omissions insurance - they ERRONEOUSLY OMITTED/put the wrong policy on but again, no because of this incredibly believable hand written note. Go ahead and do yourself a favor and go with anyone else unless you want to not have proper coverage. If you DO somehow get stuck here, make sure you either record every call, take detailed notes of dates/times so they can't call you a liar for not remembering things that happened months/years ago, or simply do everything over email so you have a record. And if you think I'm just some grump who complains (there's a lot of that on reviews) you can check mine, I have never left anything other than 5* reviews, because I know how many grumpy people there are out there. This agents office is horrific and I hope to save someone else from being out $10k like us.

This insurance company is the best we've ever used. They are very committed to pleasing their…read morecustomer. Ali was very fast answering my question over the phone. I would never consider switching.

From the owner: Our mission is to help our customers develop, obtain, and protect their dreams. This will be…read moreaccomplished embodying a passion for exceptional customer service. We will provide professional insurance information to assist in the management of the risks of life, and creative, thorough financial services for current and future financial security. License #: VA-611618, NC-8060272