These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

On 21 June '25 i took my 2006 Hurricane Deck boat in for a 'Fuel filtering & purifying' service due…read moreto the outboard motor (Yamaha 115HP) being sluggish above ~3,500RPM. I explained within the last year I had changed out all fuel filters (between squeeze bulb and low pressure fuel pump, between low pressure fuel pump and Vapor Separator Tank (VST), high pressure fuel filter in VST), replaced High Pressure Fuel pump, fuel injectors, and installed a fuel water separator. I called on Wed. (25 June) to check on status of repairs and was notified by service manager that a technician had taken a fuel sample and identified that there was no issue with the fuel. I do not know the location (inside fuel tank?, fuel line off squeeze bulb?) of the fuel sample that the technician took. Additionally, I was informed the technician noted there were Auto Lite spark plugs in the outboard motor and changed the spark plugs to NGK (OEM) and stated the engine ran fine and was ready to go. Of note, I had changed those spark plugs to Auto Lite's (which are marine replacements for a Yamaha F115) last year. Cost was ~$417. I took the boat home on Fri. (27 June) and ran it in the water (NO CHANGE TO THE SLUGGISH CONDITION). After further troubleshooting myself I identified the engine oil level was way above normal (indicating a low pressure fuel pump dumping gas into the oil). I changed out the low pressure fuel pump and I'm in the process of cleaning/changing out fuel injectors. My frustration is that no one contacted me about not doing the fuel filtering & purifying, changing spark plugs, etc. before I called to check on status. Furthermore, I found the 'way above normal engine oil level'. I will never do any business with Norfolk Marine again.

Ignore the negative comments. I'm feom out town and came to…read morevisit Virginia Beach and luckily found this place. The facility is big, with seating area. The do a wonderful job and they do more than just car wash and they service Vans, Trucks, RV's, Cars, Motorcycles etc. The location is also surrounded by many businesses such gas stations and Grocery Store. I highly recommend this place. A nice lady Danielle did my tire shine and dried out my car and she did awesome.

Paid 35.00 for hand wash. Guys did an outstanding job on my Jeep Grand Cherokee L. Will be back for…read morea wax

WOW! First time experience and I was WOWED! Rob was more than helpful. Very knowledgeable about my…read more2022 Sea Doo GTI 130. definitely a go to in the future! Thanks again Rob.

I dropped my ski off and they said it would take 2 weeks to fix. I got my ski back a month later…read moreand they charged me $800 for pretty much nothing getting done. they didn't fix the problem they just took a big short cut around it. They are just a big scam here.

I guess I'm the grumpy old man now but I worked at Autobell for 6 years thru high school and some…read more We had much more hustle and work ethic. we vacuumed it first, we put your car thru, we got it out and parked it then detailed it. all while hustling. Now You have to ride thru with your car now, no exceptions. No communication to you after you're out of the wash. you must guess what to do next and where to go. Must wait outside for it, regardless of the weather. prices have doubled. I dk man. again maybe im just being the grumpy old man now but there is 0 organization here.

After 4 days of camping through the Great Smoky Mountains, my vehicle was a wreck. It was a late…read moreafternoon on a Sunday and they were moderately busy. I pulled up and Brandon welcomed me. He was very knowledgeable about the services when I asked since this was my first time. I chose the $32 package with the standard wash and dry and vacuum inside. He did a great job vacuuming and drying with no water spots. My car looked great! I was a bit disappointed when I received a coupon code for a month of free carwashes but the app wasn't allowing me to submit it. Other than that, I would suggest them. They did a great job cleaning it!

This place is awesome!! They have a small crew and do a great job for only $12 for the basic wash…read more If you want to get a hand wash, give these folks a try - they are a wonderful value for the money. You pull up, select what you want and they will hand wash the outside of your vehicle and the inside too (but I haven't tried that yet). My car looked amazing afterwards and not only do they hand wash everything, they have a blower that you drive through that will partially dry the car and then they will hand dry the rest of it. This is my go to spot from now on!

My car is shiny and clean. I got the Prestige pack special which includes interior vinyl,…read moredegreaser, rubber mat cleaning, and air gun cleaning . My car hasn't looked this great in years. Service was good, lady at the front gave me all the details of all the packages and services they provide. The prices are reasonable. They did a really good job!

I recently had a bag of meat explode in my trunk I somehow forgotten about. I don't drive much, so…read moreit had to be in there for at least 5 days in this horrible heat. I won't share the details of how my trunk looked when I finally opened my trunk cause their was a horrid smell in my car. But guys it was so bad. It smelled like a corpse was in my car. Shine Mobile Detailing came to my rescue. Jackson, the owner, was able to come to me the next day. He washed and deoderized the trunk and cab, taking the time to make sure he was able to get rid of the smell and make sure nothing was left behind. He brought his own water system as well. He was very professional and even took extra time to get the job done right. I'm so happy not to have to drive my car smelling like the eternal bog of stench anymore, and I highly recommend this business! They definitely helped me out of my stinky situation!

I was trying to sell my boat. Had people coming and looking and walking away. I am out of town…read moreand unable to see the boat. A seller was kind enough to send me pictures and the boat was a mess. The paint was oxidized and the boat was under a pine tree and was full of needles and green covered areas of moss. Called Jackson at Shine Mobile Detailing. Explained my situation. Jackson was kind enough to offer the following Tuesday to go.out and look at it. He actually called me a couple days early amd said he had time to go out and look at it. I was not there. Not only did he go out early, he cleaned and shined the boat that day. The boat literally sold to the next buyer to look at. Pricing was great as well. Thank you so very much!

These guys are very professional and customer friendly. They explained all my options without…read moretrying to sell me services I don't need. I highly recommend them. Final Finish is my go to car detailing company.

We left the sunroof open on my wife's suv. Of course it was a downpour while we were out of town…read more The suv had a ridiculous amount of water in it. I thought that we would have to buy another SUV. We threw a Hail Mary and took it to Final Finish. The guy was unfazed and explained their process. Yes, I was hopeful, but skeptical. THESE PEOPLE CAME THROUGH!! My Honey's SUV was dry as the Sahara in the summer and smelled like it had just rolled off of the showroom floor. Seriously, it really was that impressive. They have earned our business forever!!

I've always struggled to find a reliable, honest and communicative place to get a state inspection…read moreand oil change done. I found Bay Old Dominion at Yelp and scheduled an appointment with them. To my surprise, I found the best service l've had in years. E.T. was awesome! I was worried because my vehicle's inspection is about to expire and he told me that VA has a 4 month grace period for expired inspection stickers and even wrote it at the back of his business card just in case I have to go inside a military base. They are very accommodating! These people seem to genuinely value their costumers situation and time. I'm so happy I found them. Thanks you!

I thought I needed a new splash guard, but the technicians reattached the damaged one at no cost…read more Very impressive. I didn't pay anything today, but they won a customer for life!