This is a great store!…read more I needed a new key fob for my car. I called Ace and the manager I spoke to on the phone (James) quoted me an amazing price and said he would order the fob and call me in a few weeks to get it programmed. This is the only part that makes this a four star review instead of a five. I ended up waiting over a month and did not receive any call. However, I called the store for an update and spoke to James. He said he had just gotten the fob in and I could come in whenever. We went over our schedules and he was willing to work during his lunch break so I could get my fob!! I came into the store the next day after that call and it was pretty empty. I asked the person at the front register for help locating James and he just pointed to the other end of the store. Not helpful. Once I went to the other end of the store, I found another employee who was incredibly kind and radioed James to tell him I was there. Once he was there, James went right outside and programmed the fob in less than ten minutes! I would definitely go back if I needed to!!

Holy cow, personal were on their phones and couldn't be bothered to help. Remodeling the store…read morewon't keep you in business

The Sherwin-Williams on Passaic Ave in Fairfield, NJ, has terrible customer service. The assistant…read moremanager, Meghan ignored me while on the phone, and I waited 10 minutes without assistance. I left and went to the Parsippany store, where the staff was professional and helpful. Skip Fairfield--go to Parsippany instead.

Someone in my family stops by just about every other day to pick up additional paint for our 3,700…read moresq. ft. new construction home. We went with Adam's advice to meet with the SW color consultant, Rebecca, and she has been a godsend. We had narrowed down to all our room colors and it was really helpful to have Rebecca in-home to help us tweak based on the lighting and direction of our home/light sources. Rebecca has continued to be available via text to help as we continue to paint and modify. Every time I go in the store and see other customers hemming and hawing over paint chips, I'm so glad to have Rebecca's helpful advice in my pocket. In addition, Adam, who is always there, is so nice. He always tries to help us get the best discount/pricing and has stayed late to help us when we rush in from our commute back from work. Adam is so patient with our questions and paint requests. There is another SW store closer to the new house/job site that we went to once but we always drive over to the Fairfield location because of Adam and the friendly and attentive service he provides. We are so looking forward to the end of our build but this SW store is one of the places we'll miss frequenting :)

I have used Elite to paint my home four times - 1. For my living room, dining room, hallways and…read morepowder room, 2. For my newly removed master bathroom, 3. For my bedroom and adjacent hallway and 4. For two upstairs bedrooms. That's speaks for itself. You don't repeatedly use a vendor unless they are above and beyond. And they are! Elite does excellent work and is fairly priced. Tony, the owner, shows up to discuss your job and provides an estimate. In all four jobs, the price I paid was the estimate. Note, I didn't rely on Elite to choose colors, I spent hours doing that on my own. You have a project manager, texts to remind you of appointments and follow-ups to check with your satisfaction while they are painting. And the jobs are simply excellent. Friends complain about seeing brush strokes, windows that are painted shut, paint drips on the floor. I never had to worry about this. The work is exemplary. I can recommend them without hesitation.

Elite did a great job on my deck and interior painting. The crew was professional and kept the…read morehouse clean. It was great to have a case manager (Danny) to call on with any questions or issues. I got a beautiful paint job and excellent customer service, and will be using this company again.

Honest experience with this store…read more Context: Goal was to build front porch steps using composite decking. Sounds simple right? Guess again. TLDR: Avoid this store at all cost. If you have to use them - watch them like a hawk at every point in the process from account creation, planning, ordering, and invoicing. Lastly, expect to delay your project another month from the inevitable errors they'll make. ____________________ Problem #1: I go in-person, and set up an account alongside writing down my credit card information on a separate form to attach to the account. When it's time to pay via phone, they claim I did indeed set up an account, but didn't have card information connected to the account, which makes absolutely no sense when I simultaneously opened the account and filled out the credit card form. Good to know there's an unprocessed form with my CC information floating around in that store. Problem #2: They insisted I have my contractor bring in the dimensions and plans for my stairs and they would take care of the rest in terms of ordering quantity. Seems like white glove service! Nope. Don't take their word for it. Even with the standard 10% overestimate accounting for error, I was stuck with way more deck boards than I needed, based off of their "recommendations." And all returns require approval and even if approved impose a %15 fee. Nice scam. Problem #3: They mess up my order TWICE. First, they give me the incorrect railing. Second, they forget to order the deck screws. Problem #4: When they take back the incorrect railings ordered, they also suggest they take back the post sleeves by giving us the rationale that the railings may not be compatible with the sleeves. Makes perfect sense to me. Little did I know, they wouldn't provide any paper trail of keeping the post sleeves. When the new railings come in, they don't provide the post sleeves and claim that we picked them up in the initial order. At this point their only solution is that I pay another $400 in post sleeves because they refuse to accept the fact that they never gave us the sleeves the first time. Logically, why on earth would I need an extra set of post sleeves? Do they suspect me of reselling them on the black market? Again, nice scam. Problem #5: They horrendously mark-up their prices. I'm all for helping local businesses, but after they tried cheating me out of $400 for 4 post sleeves at $100 a pop, I decide to check out the big box stores to find alternatives... only to find the same exact post sleeves at Lowe's for $44. Are you kidding me? The funny part is, they claimed $100 was with their "employee discount" to make me think they were doing me a favor. On top of the horrendous customer service, they have the audacity to markup these items MORE than 200%? Laughable. Yet again, great scam.

Pretty good selection of building supplies, mouldings, lumber and other DYI products…read more Staff is helpful and while prices are typically higher than Depot I think the service is worth it. They also offer delivery on bulk or large items.

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

Wow I purchased a combined washer and dryer and realized at 958 that it was the wrong one…read more Chris from the Montville not only fixed it the order but called me the following day to confirm! I just home my delivery and product is just as good as the service I received from Chris!

I found the workers to be friendly and helpful as I asked for help finding items and figuring out…read morehow to best tackle a project. This is a large store with a wide variety of items. Parking was plentiful. Altogether, a good store.

Sue (at Paintpourri in Chester) was wonderful to work with. She helped me with shades for two…read morerooms. She is very knowledgeable and great follow up. Victor installed our shades and he, too, is A++. These two make an unbeatable team. A pleasure to deal with! Carolee from Mendham

Jonathan @ Hackettstown Paintpourri offers OUTSTANDING customer service! He is so very pleasant and…read moreincredibly helpful with all Hunter Douglas products! The entire store has excellent service and high quality products from paint, supplies, wallpaper and shades! If you need anything they always work with you and never have you wait. This is always my go to place!

Every time I go into this business all employees are attentive and friendly. Location is great for…read moreme.

Ordered two quarts in flat. Received in matte. Denied me saying flat and ended up having to buy new…read moreones in flat. Ridiculous