I really wanted to like Paintzen. They were the lowest bid on painting our apartment. They also had done great work for us a smaller job a few years ago. The trouble began a couple of weeks after completing our apartment. In order to paint our walls, they had to remove and then reinstall some curtains. After the painters left, one of the curtains dropped out of the wall (picture 1'. When I requested they come back and fix the problem, Paintzen refused, claiming "the wall can't support the anchor" and to repair it would "go beyond your project's scope of work". On the contrary, the wall supported the curtains for 11 years until Paintzen came. The picture below shows screws without any anchors (picture 2). Surely, if they valued my business and their reputation, they would figure out a way to restore our wall to their prior condition. I escalated my complaints with the company but have yet to hear anything from them. I am reviewing my other options should they continue to ignore me. Bottom line: Paintzen may be fine for a simple and fast project like a bathroom. Do not trust them with a large project that could prove to have complexities. They may leave you (not) hanging. read more

Paintzen - New York - Painters Near Me - New York, New York

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0 STARS. Absolute disaster. Waste of time, money, and sanity. Scheduled painters to come for bathroom and kitchen because I didn't want to deal with trimming around the tile and cabinetry. Scheduled painters to come for Friday morning and bring the paint. Took the day off work, painters showed up promptly at 8:30 am with no paint or materials, and absolutely no idea what I had asked for. THREE HOURS later, they came back, with the wrong paint. The paint was black. On the way out, a gallon of black paint was dropped on my property's pavement, where it was left for multiple hours before my super had to spend 2 hours washing it with his power washer, streaks can still be seen. Once the right paint was actually delivered, it was 12:30 and the painters said that they didn't want to start today and would come back Saturday. Cut to the next morning for my actual paint job. 1st day - great progress. 2nd day figured they would go back and fix everything they had missed. They sure didn't. When I noticed paint on my tile and hardwood, I was told "WD-40 or maybe paint thinner" would help get that out. Great. Exactly why I hired professional painters. Constantly finding new splatters all over my hardwoods and tile. You can see the old paint almost the entire length of the seam with the tile. I wrote to Paintzen to let them know what a disaster this had been. They asked for the opportunity to send someone to fix everything. I told them I couldn't take more time off work, and they promised to have someone come on Saturday. ANOTHER Saturday spent waiting on painters, NO ONE SHOWED UP. No one even called to say there MIGHT be an issue. Monday morning I get an email saying they're sorry, there was a glitch, but someone can come next weekend, no thanks. They charged me $850 for a tiny bathroom and small kitchen. And they've offered me a 5% discount for all of this trouble. $40? For the amount of time I have personally spent touching up their sub-par job, scrubbing my floors and tiles with paint thinner, and taking time off work and ruining two saturdays, one sunday, and a monday night???? HIRE REAL PROFESSIONALS AND DON"T WASTE TIME WITH THIS. read more

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PaintZen's motto is "Stress Free Painting". No joke... it indeed is! I have never ever painted before or intend to as this point in my life. Several years ago, I tried tackle the job of painting my apartment on my own. I went to the paint store and was completely overwhelmed. I didn't realize that there were so many shades of off-white or light blue paint. *freaks out* AHHHHHHH!!!! Good thing that I found PaintZen on Yelp and the lovely Yelpers that have previously reviewed this place. PaintZen is done is 3 easy steps: 1) Decide what rooms you want to paint and enter that information online at www.PaintZen.com for an instant quote 2) A PaintZen rep will call you to confirm details and provide an updated quote if there are any special items that you need completed or any discounts that need to be applied 3) ENJOY! It seriously is that easy. Prior to the painter's arrival, all I had to do was move furniture to the middle of the rooms and wipe down the walls for cleaning. To tackle my problem of not being able to choose a paint color, PaintZen will also provide consultation services and choose the paint color as well as confirm the color with you if needed. I said I wanted an off-white color paint for the walls. The PaintZen representative chose a color for me to confirm via email. Easy and done! No need to worry about the zillion shades of off-white color and paint chips. Woohoo! My PaintZen representative was Alexa - who was friendly and super patient with me. PaintZen outsources the purchase of paint and paint delivery to another vendor. The paint cans normally arrives a day before the schedule date of painting between 7am to 11am. In my particular case, the other vendor messed up and delivered the paint 2 days ahead of time. PaintZen confirmed that the date of delivery with me for 1 day ahead. Good thing my super was in the apartment building to collect the paint... but not with a few choice words for the vendor's delivery guy with a piss poor attitude. I still got my paint, so that's good news! PaintZen also provides Certificate of Insurance documentation. Woohoo! The actual painters - Rich and Juan - were AWESOME. Rich was totally like a dad figure. Very experienced, knows what he's talking about, and honest. (I asked him for feedback regarding the other rooms in my apartment that I wanted to paint). He also oversaw the areas where Juan painted and triple checked all of the corners to ensure clean lines. They also cleaned up after themselves and did not leave a mess. Woohoo! This is one very happy & satisfied customer. I'm planning 2 more bookings to paint the rest of my apartment. ENJOY!! read more

Paintzen - New York - Kitchen repainted with "macadamia nut" color from Benjamin Moore. - Painters Near Me - New York, New York

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2 weeks later and still finding whole ass spots without paint. I could have done a better job. read more

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Wow, just wow. A month ago, I found out about Paintzen on here and immediately got in touch with a manager by the name of Ivan who was such a great pleasure to work with. I had a color in mind for my repainting project, and he was able to send 3 color samples before I selected the right one. Painters came over on a Saturday, and got the job done in less than 3 hours. I came back and couldn't believe this was my same apartment! Amazing work by both Gabe & Belle (painters). Thank you Ivan, Zach & Russ for helping me put this together. Highly recommend to anyone that wants/needs repainting done!! read more

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I was looking for someone to paint my one-bedroom apartment in Sunnyside, Queens. Bounced around and found Paintzen here on Yelp. Very, very happy I did. Very helpful and easy to get a quote (via email and calls). Very quick to start and finish the job. They take care of the paint and will FedEx large samples for you to look at on your walls. The painters themselves were prompt, neat and excellent. And the followup all the way through the project was 100% professional. I see no reason to look anywhere else if you are in the New York area. read more

I will be fair in my review. Some parts of the project was done well. But I had to hire 3 other people to fix certain parts after the Paintzen crew left. The PaintZen crew came with a broken spray gun and painted my front door like a graffiti. They refunded me $100 for the bad result and told me they weren't able to return to fix it and other parts of the project for another 6 months. They did a much better job with wallpapers compared to paint, but I still had to hire someone else to fix some parts. I agree my project was not an easy one, but for something that I paid for USD$13k, I expected a lot better than what I got. read more

I never leave reviews, but my experience with Paintzen was awesome from start to finish. Their quote was one third of the cost of other painters I was referred to, they were communicative through the booking and lead up to the job. My painter, Mike was super friendly and skilled. He was on time, explained everything he was doing and checked in to make sure I was happy with the progress. A foreman came to check on the job and was also friendly and informative. The job finished more quickly than I anticipated and my son's room looks beautiful! I would definitely recommend to anyone looking for a seamless and quality customer experience! read more

There were some issues that came up, but I'm giving 5 stars because of the way they addressed them. I got a few quotes from other painters in the area and they were the best priced. I was able to schedule the paint appointment pretty quickly. They finished the job in 2 days! Unfortunately, a wall anchor was damaged and the paint on some of the doors ended up sticking. I informed the project manager, Zachary, and he was so nice about it! They eventually came back and fixed everything!!! I really appreciated their customer service. read more

I've never paid to have painters paint my apartment before, but I'm glad I did; and I'm glad that I went with PaintZen for my new two bed/two bath. It was a great experience. I was jumping between the capable hands of Alexa and Kristen, who were there to help guide me along the process every step of the way. I received quotes from three different services, including PaintZen, which came in at the middle. What ultimately led me to go with them was the fact that the tip was included in the price, and that it isn't a cash business. These are both big highlights if you're looking for more "formal" services. Receiving electronic work orders, automatic debiting, etc. relieved a lot of potential stress from something as big as a six room job (bedrooms, bathrooms, kitchen, living room). It was an expensive job, but when all was said and done, PaintZen was the cheapest. A pleasant surprise when I thought they were going to be the most expensive. Not to mention, they're extremely flexible on customer preferences, such as the kind of paint (flat vs eggshell vs semigloss) and number of coats (one vs two) without jacking up the price. Joking aside, that is one of the single largest reasons you should use them. I was also allowed to give them colors that I liked from another brand (Behr) that they were able to custom mix (using Benjamin Moore) for my walls. The only sour point was the cleanup job. The painter's trash bag and leftovers were left in the middle of my living room, and there are little dots of paint here and there on the floors. Nothing a razor blade can't fix, but it's just another thing to have to do. On the whole, however, PaintZen was an amazing value, and was a pretty painless process through and through. I highly recommend them. read more

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NO MORE PAINT PHOBIA. WOW I am truly amazed. I am a single mom with a special needs child and just dreaded the painting process (having done it twice before and each time was a disaster.) I had a leak in my apartment from the residence above in January and finally had to bite the bullet and get it fixed and painted. After interviewing many companies and getting several quotes I was curious about PaintZen. I had heard good things and the yelp reviews were great. So I went for it. AND like I said WOW. Right off the bat Kristen was so kind and understanding of my concerns, fears and issues regarding my son. She personally helped me in picking colors and was always there for me. Alexa was great in getting me what I needed for insurance purposes since I live in a coop building. The quote was way lower than what I had been quoted and included paint, taxes and tip. OK truly Zen...something must be wrong I am thinking. It was all too good to be true. OK paint day is approaching and my phobia is reaching its heights. Again Kristen was there assuring me, telling me who is coming and what to expect. OK still Zen. Paint DAY! Freaking out. Xanax...check! The painters arrive. They are so nice, polite, respectful and knowledgeable. Huh? This can't be. Joe, the head paint master listens to me, looks at everything and gets the guys started. He is there, hands on and is so good he can almost fix things with his eyes!!! Crazy. They move with lightning speed and precision as true artists. Jared is also beyond compare. I am in awe. Any issues that arose were never MY problem. They were immediately addressed and fixed by the guys. Never a problem, just solutions. I am feeling at ease not sure if I am dreaming. They also make me laugh, they are great people with high standards and a sense of humor. They enjoy what they do and are good at it. Another WOW. I am as picky as they come and very much about customer service. They met and exceeded my expectations. Thank you PaintZen. You cured my paint phobia!!!!!!!! read more

Paintzen - New York - PaintZen Rocks! - Painters Near Me - New York, New York

Once again an absolutely stellar job. I worked with Meghan and Zach; both rock starts. Meghan to get the job to price I was looking for and Zach to manage the job. Everyone that works at Paintzen is extremely knowledgeable, professional and easy to work with. The job was executed flawlessly and I'm delighted. Thank you again for another excellent job !! read more

Easy, fairly-priced, exceptionally friendly service. Gio painted a huge hallway and was just a pleasure to work with. Prompt, efficient, friendly - I like him right off the bat. He left everything spotless when he packed up. With previous paint co's, it took forever to actually get an in-person quote and setup service. I called Paintzen on Tues, they had a rep visit Wed morning, and the hallway was painted Saturday morning. I can also tell Gio really loves his work and Paintzen -- they seem to take very good care of their employees. This part alone, is very important to me. Very happy with everything! read more

Paintzen - New York - new hallway paint! (benjamin moore's gray cloud, in case you're wondering) - Painters Near Me - New York, New York

I used Paintzen to paint my apartment. They started the job and told me they wanted to charge me over 60% more to cover additional work. After back and forth they were willing to reduce it but still charged me over 30% more, and left the closets unpainted, as every single room, wall, ceiling, door, molding, window frame, closet, etc. had to be listed in the quote or otherwise they were not included and they'd charge you more for them. I've worked with other contractors before and have never come across such a scam. They do have more than your regular contractor type of sophistication as they have sales, coordinator and painters assigned to the project, and provide many options for the colors. Maybe they are for someone who has unlimited budget or keeps track of all and every items for a painting job. Otherwise, I would not recommend them at all. Follow up: The response by the company here did not address the issues at all. They charged extra for the doors and closets in the rooms, and claimed that these were not included in the quote even though the rooms were specifically included in the quote. read more

We used Paintzen to paint a very small nursery. First of all, the customer service was great. I worked with Alexa to pick out a paint color and to schedule the job, and she was very courteous, attentive, enthusiastic, and responsive. Big fan of Alexa. The night before the paint job, our painter called my cell phone at 10:30pm. He was rambling on and asking if he could come a little earlier than scheduled. I was awake when he called, but really? Why are you calling me at 10:30pm? A little weird... The morning of the paint job was a serious disaster. Prior to that day, I had worked out with Alexa (and paid a good amount for) masonite that would be put down in the hallway from the elevators to my apartment door. It was silly, I know, but my building required that it be done. Maybe this should be a review from whatever store Paintzen ordered the masonite from, but... The painter got here before the masonite arrived and came upstairs anyway. Then my doorbell rang later and it was some guy there to deliver the masonite who was, no joke, yelling at me (7 months pregnant, home by myself) at my door about not knowing what to do with the masonite. I was flabbergasted, almost in tears, and he just kept yelling. Thank goodness the painter went outside in the hallway to talk to him. I can't even get more into the back and forth phone calls with Paintzen and the confusion surrounding the masonite, even though it had seemed like they had done this before. It was an absolute nightmare. Much later, when the painter told me the job was done, I took a look and saw that his painting tape had ripped off the already-there white paint around the border of sliding doors in the wall. It was VERY obvious and looked horrible. Was he not planning to tell me this? Was he hoping I just wouldn't notice because I was a stupid girl? I pointed it out and he complained that he didn't have any white paint to fix it. He reluctantly agreed to walk down the street to get some. Then he came back to fix it. Once the job was finally done, I was just so happy to have the painter leave so I took a quick look and let him go. After he left, I realized it was kind of a mess. The paint itself looked nice, but there was light blue paint all over the floor of the nursery, and painting tape left in various places high up on the wall. I had read all these reviews on Yelp saying that the painters left the place spotless, so I was confused. I called Paintzen and the painter did come back, around 8pm on a Friday night (kind of ruining our Friday night) and cleaned up the floor. We still do find paint here and there on the floor and on the radiator, but what can you do? I wish I was happier with Paintzen. I booked them after seeing all the great reviews here, so I imagine I just had a fluke experience. I'm not very high maintenance, but the day was just an all-around uncomfortable hassle. I waited over a month to write this review so I didn't write it while I was angry, but I'm still pretty annoyed. Again, the final paint job looks nice, and Alexa was great to deal with. But, in retrospect, I wish I had used some other recommendations I had received. read more

Be very skeptical of this company's Yelp rating. The crew that came to my house was terrible, caused a million problems, and at the end demanded I give them a 5 star Yelp rating. That's not how this review system is supposed to work. read more

If you want your floors and appliances painted... this is your vendor. Kristen the customer service rep was very helpful via email and phone, but the drama began w/ the painters. Throughout my 4-5 day project I may have never had the EXACT same crew, meaning that details were not communicated and my directions were not followed up upon. The painters did not seem very professional or prepared. On the first day I was asked for a ladder, pen, radio and fan/AC. I told them that my ladder was new and that I'd prefer it not be used--- they used it anyway and completely destroyed it. The painters practically refused to follow my instructions to use drop cloths and blue edging tape, extending my project's timeline several days as well as resulting in the need to book a professional cleaner TWICE to clean the paint and dust SOAKED into my BRAND NEW wood floors. It was a disaster that I'm still cleaning up after. read more

If you are looking for a service that does everything for you efficiently...Paintzen is a service that I HIGHLY RECOMMEND. I was searching for painters and I came across them online. It was a great online experience, I received a quote and got a call back the same day. I was also able to arrange my painting in the same week, with no problems. My painter was wonderful, he was nice, considerate of my space and worked really quickly. But more importantly he was an EXPERT PAINTER. So I really appreciate that he loved his job and the company he works for. So just try the service...you'll be glad that your price will be reasonable and is inclusive of the paint plus the tip. GREAT SERVICE, GREAT COMPANY! read more

I am so glad after a recent and chaotic move to New York City, that we went with Painzen to paint our apartment. The guys were super friendly, efficient, and accurate. The price was very competitive, paint dropped off the day before. The hardest decision through the whole process was which color to choose ;-) I would highly recommend Paintzen as I received numerous quotes in the area and this was the best deal, all-inclusive w/ paint. Thanks Paintzen! read more

Unprofessional Is all I have to say. The project was extended an extra 2 days because the painters pretended to be confused about what they should paint. Moving forward, I would never book wth Paintzen read more

F**kin AMAZING!! Wow, my expectations were super low, though! I'm selling my apartment and needed it all white for open houses. We scheduled 2 days and they finished in 6 hours! Not a speck of excess paint ANYWHERE! The paint job was absolutely perfect!!! Paintzen exceeded expectations and I'm so pleased with the final result! Thank You! Thank You! Thank You! read more

Ron Geyer and his team came in with a vengeance and did an absolutely fantastic job. Their paint job took my so-so apartment and made it look amazing. Not only was the paint perfect, but they went above and beyond to make the experience as easy and simple for me as possible. I highly recommend these guys. Seriously, hire them now. read more

The whole process of hiring Paintzen was seamless from the phone estimate to the completion of the project. Pricing was reasonable for the service I received. Ron was extremely pleasant to work with and was able to finish in the requested time frame with his team. I had my entire penthouse apartment redone and he left it spotless. I would definitely use them again! Big thank you to Ron and all the people I emailed and spoke to at Paintzen. read more

I am moving, and had to paint my apartment in Chicago back to off-white before vacating it. After that, I had no desire to paint anything else for a while. I found out about Paintzen from Yelp, and scheduled them to paint my new apartment in New York the exact same colors as my old apartment. This means I had to do literally nothing but talk to a few people on the phone, let the painter in, and of course pay a reasonable amount. My painter was Kurt and he was fantastic. He took the "right" amount of time - I don't want a painter who goes to fast and leaves splotches and uneven lines. Every room looks great and I know that the apartment will look fantastic once all my stuff gets here. It already feels like home. read more

PaintZen is a dream for a Manhattanite on a budget. They were easy to work with, the painting turned out great, and it was very affordable -$400 per room on average. I hired PaintZen, which works through sub-contracting painters, to paint two rooms in my 1BR apartment on the Upper East Side. The sales coordinator, Alexa, was easy to work with and responsive. She provided a COI for my coop building as requested. The work took two days of 7 hours/per day and included painting some complicated "picture frame" molding in my living room. Would definitely use them again! read more

These guys are awesome. I got in touch on behalf of my condo board to paint our interior hallways and entry doors and also to refinish and paint our front door. Everyone associated with the process from estimating to booking was awesome. They included ceilings free of charge due to a minor scheduling issue and also delivered a very tall ladder to make sure a 28' space was done completely. This was not a small in-apartment project. This is a highly competent operation all around, and they gave us the most reasonable estimate of all the companies who bid on it. Special thanks to Wilfredo and his crew who were a pleasure to deal with throughout and Alexa for handling all the logistics. read more

This place was great in terms of communication and responding to emails. Unfortunately they do not do in person walk throughs. From my experience you can't get an accurate quote without a walk through. Also, meeting in person is important to get a feel for the person/company that will be in your personal space painting and if they'll be easy to work with. The quote given to me without a walk through was much more than the other bids I got. So if not having a walk through doesn't bother you and you have money to overpay then this is your place I guess! read more

Paintzen was a pleasure to work with from start to finish. Everyone was incredibly professional, Kelsey was an awesome facilitator to the project and my account managers Thalia and Dikua stayed on top of any problems that arose during the process (there were a few snafu's involving paint color but the team handled it really well) the PAINTING CREW WAS AWESOME TOO! Nathan, the head of the project was fun and engaging to be around. He was helpful and even placed an air conditioner for my grandmother that no one asked him for! He painted everything I asked him to and rolled with the punches when my REALLY PICKY grandmother pointed out super small details. He got EVERY small detail and her home looks brand new! read more

Love these guys for a few reasons: 1.) Very fair and competitive pricing 2.) Super easy to schedule and work with 3.) Excellent customer service. Had an issue with a paint color and they took care of it. Hard pressed these days to find a contractor who provides this level of customer service. Justin, Meaghan and Dikua were all fantastic in taking care of any issues we had. The finished product was great and will absolutely use them for my next painting job. read more

My project was simple but they were very professional and I am really happy with the results. Meghan and Merle were great and I would definitely hire them again. read more

PaintZen really is a dream for a Manhattanite. It was easy to get a real quote and Kristen was extremely clear and easy to reach via phone and email. I hired them to paint my daughter's bedroom. The day before the job was scheduled to begin all the supplies arrived. Then the next morning Juan arrived when I expected him (he even called to say he was running a little late). He was professional, communicative and efficient. He went right to work, took a short break to eat lunch, and was back very quickly. By 5:15PM the room was finished (although I had been told it was a two-day job). The room went from a horrid dragon green to a cool, calm light blue. Juan applied two coats to everything, and did the walls, two doors, the baseboards, the ceiling and window frames AND the radiator cover. The room looks great! I will call them again, asking for Juan, when I need the rest of the apartment done. Hooray!! read more

Simple, efficient, great value. I had Kurt Anthony paint my bedroom and my stairwell and I couldn't be happier. Thanks Kurt, you did a terrific job! read more

Good job - Quality & Value. We had our apt fully repainted and they did a great job

They do a great job. They're fast and the prices are fair. Can't ask for more. Tammi read more

A buddy of mine used Paintzen for his apartment, but I wasn't looking to spend money on a full paint job. Sure, it wouldn't be easy, but how hard could it really be? After 3 days of hell painting an apartment for the first time (with pretty solid results), I decided to turn to these guys for the final part: the living room. It was just too big of a job for me to confidently tackle... too much wall and too many things to work around. Plus, I needed to get it done before the delivery of my sofa. This guy Richard came in and breezed through it in a flash. Great quality work, but just zipped through it in a way that put me to shame. I couldn't have dreamed of getting it done that quick and that well. The painter was workmanlike, but would also call out to me to check out his progress on each wall. Friendly, straightforward guy. Definitely using these guys again next time. read more

The painters were on time, fast, efficient and left us with beautifully painted walls. High attention to detail left us with almost no stray paint marks. And, they used well under the estimated amount of paint, so we didn't have to buy extra part way through. It was really easy to schedule this paint job and it was the best deal we could find. I would use Paintzen again! read more

I had them to paint my bedroom before moving into my new apartment. The staff was really responsive and fast in scheduling my appointment. (I requested an appointment on Sunday and got someone to paint my room on tuesday) However, the reasons I am only giving three stars are -After the painter left and the paint dried, I could not open and close my door even after a week. (It just stucks) The painter has put too many layers on the door inside part. I have to find someone to fix the problem now. - There are some blemishes on the painting of A/c. Updated: Thanks for the customer service. I called them yesterday and complained about the situation. They sent someone to see my apartment today. The staff checked and explained my problems, saying that it is the reason that the door is old...( can't recall the details) I think I received good service; however, the painter could have explained all these things to me when he finished the paint job to avoid all these misunderstandings. read more

Steer clear. Expensive quote for a luxury custom home and ended up with only one coat of paint on the walls, if areas of the walls even got any paint (I've found numerous areas not even painted or where you can see the old paint through the new). Paint drips throughout the home on doors, trim, expensive wood finishing. Charged for materials like plastic coverings and painters tape that were never used (hence the drips). Terribly disappointed. read more

Paintzen was great. I can't say enough about this company. The guys did a great paint job and they were so neat. The paint was top quality and they actually finished the job early. I would recommend them highly. John Hermann was great to work with. read more

Just got my bedroom painted by Jason and Scott from Paintzen. They were friendly, professional, and efficient. They did a great job and will definitely be using them for the rest of my apartment. I scheduled this the day before and was nervous how it would play out. They got here right on time and finished ahead of schedule. So impressed! Highly recommend using Paintzen and ask for Jason and Scott! read more