I've worked at numerous hospitals in my life. This is by far one of the best. Caring,…read morehard-working, efficient staff that listen, and the best equipment in a new and beautiful, handicapped accessible facility. Everyone has the right spirit for healing and a good outlook, it seems.

The doctors asked my friend questions and then forgot what questions were asked, the wait times are…read moreterrible (and im not talking emergency room wait times) the care from staff varies, covenant also botched a blood draw on my sister bruised her entire arm and still didn't get blood. For how clean a hospital is supposed to be too theres bugs in the bathroom.

I was admitted to the ER in January of this year. The care I received was very good and I am…read moregrateful. That being said, I was not aware that I owed the attending ER physician for her services until a collection appeared on my credit report. They had sent bills to an address I have not used in half a decade, nor did they apply the bill to my BCBS-NM insurance. Strange way of billing me. Apparently, the hospital does not share (did not, will not, not sure) accurate billing information with their own ER physicians group as I did receive my hospital bill at the correct address with the insurance correctly applied. If you find yourself in the ER at Lea Regional, make sure to get phone numbers of all billing entities prior to your departure and call them a month later or they will make your life a living hell as they have for me. Better yet, keep trucking up the road to Lovington and go to Nor-Lea. They operate under a Quality Management System (Malcolm Baldrige -- Quality New Mexico) and these kinds of amateur mistakes do not happen.

If only zero stars were available! This place is NOT an urgent care. Regardless of what their…read morewebsite says and even their sign out front. They are not. My son went here for a genital rash. The so called doctor didn't even look at the area of concern. All he did was send him for labs. Wth? I'm just a nurse and I could've done a better job myself through pics from a phone! Do not waste your time or money with this place. Not to mention trying to talk with their staff regarding billing and insurance. Geez.......

Hubby was pretty sick. We were traveling through and decided to stop. Place was clean enough…read more Hubby liked the doc and we both felt he received good care. MA wasn't the most friendly. Waited about 45 minutes. The recommended pharmacy was good. Hospital lost track of him and the order to get a Covid test so it ruffled his feathers a bit. Otherwise a typical day at urgent care et al.

Fast no wait. Actual doctor and not a PA or NP. I would go back if I need to. 5star for sureread more

Waited 2 hours in the ER for my 87 year-old husband to be seen for severe dizziness and extreme…read morepain in his swollen right ankle (ankle surgery in December, wound site still not healed) and they took care of everyone else, including people who arrived after he did, leaving him to sit in the hallway. I loathe this hospital deeply. I'll take him to Odessa next time.

Recently called dispatch bc I felt I was having chest pains and the ambulance showed up at my door…read moreand acted like they knew me but they had never seen me before and while I was in the ambulance they just sat there and didn't drive until I told them my husband was on his way. They then proceeded to push me into the waiting room..., I know exactly what happened and of course no one should trust anyone who would violate your HIPAA rights!

I've had blown veins. I've had Stacy Irvin push her religious views on me after delivering the news…read morethat I had a miscarriage. I have had doctors not take me seriously. I have also had doctors that did not listen to me when I screamed at them to stop. Please, if you are able to, go to Artesia General instead if you can make the 45 minute drive. You will get so much better treatment there than you could anywhere else in Roswell. This hospital has only given me trauma. The last time I went, they did not tell me that I fractured my toe, I had to find out via my pcp. Along with this, they diagnosed me with an UTI and they did not even prescribe antibiotics.

After leaving eastern New Mexico er for care going to Lovelace er for diagnosis and treatment…read more Ambulance service recommended eastern New Mexico wonder if they get kick back. Since eastern New Mexico doesn't know how to treat seizures I'll google how to deal with them myself

A couple of years ago, I went to the AGH E.R. for severe kidney stone pain. The staff at the AGH ER…read moregave me a couple of pain pills and an IV for the pain which eliminated my pain within a minute or two. The ER doctor on duty that day, (a doctor not recognized), said that I needed EMERGENCY surgery, so the 'smart' doctor sent me to the local airport within minutes so I could take an emergency flight to El Paso's 'Del Sol' hospital for immediate kidney stone surgery. I was able to walk, and when I was stepping off the medical aircraft, a King Air, I twisted my knee very badly on the aircraft stairs. That knee pain remains to this day, December 2025. Once at the third world hospital of Del Sol, I had to wait for three hours before anyone even noticed me. I was without pain and very upset that not even a nurse checked on me. I walked out of that hospital and walked to the William Beaumont VA hospital a few miles away. There, the doctors could not understand why AGH would think I needed emergency surgery. WB VA Hospital sent me home with good pain meds and that was it. After doing a search, I found a good urologist in Roswell, NM who treated my kidney stones and was excellent with a diagnosis and management. AGH was very wrong in wasting my time and money sending me to El Paso to the worst, and dirtiest hospital in El Paso, Del Sol Hospital. The ER at AGH need to make note of this. JMO

I've been here multiple times and have had awful experiences every time. Unfortunately there's no…read moreother options. I try to just drive to Lubbock Tx when I'm having an emergency that might be able to handle the long drive. I have also started getting all the rest of my care in Lubbock due to the poor service I've received from other local establishments. It's unfortunate but the care is night and day so it's worth the 6hr round trip in my opinion.

I visited your ER on 11/21 after a seizure and dislocated shoulder. I could not have been more…read morefortunate to have the help of the team that took care of me. Dr Patrick Connor, Rick (rn), Chad (rn), they were so accommodating , knowledgeable. They took over and made sure I got the help I needed immediately. I can't thank this team enough and everyone that participated in my care. They were amazing with gentle care. Thank you again for all your help! I hope the staff sees my review and they know how thankful I am for all that they did!

I'm an ER nurse from out of town and my daughter had a medical emergency that required an ER visit…read more The staff was so incredible. Dr Patrick Connor, Chad and Rick (both RNs) were beyond kind, knowledgeable, and provided the best quality of care. They took us back immediately and had several staff with us at all times. They were able to get us in and out quickly so we could resume our family vacation. As an ER nurse myself, I was worried about how quickly we would get seen and able to get back on the road. They were so professional and empathic and we didn't wait one moment for care. I can't thank this team enough. I'm grateful we ended up at this hospital!!

My Complaint is that this morning I arrived for a simple fasting blood draw at the outpatient lab…read moreon the hospital campus. Unfortunately, I waited for one hour to get in for a simple blood draw. The Staff acted like they didn't care if I was promptly received services or not. I have called the Administrator to complain. My time is just as valuable as theirs and I had many other things scheduled to be done that morning! John of Carlsbad

They won't hire security guards to patrol during the day. A man got shot outside of the hospital,…read moreand I personally witnessed two girls nearly get attacked unprovoked by a homeless man right in the entrance to the labs. When I went to the ER, the staff was rude and didn't check for a concussion after my blunt force injury that I had told them had knocked me unconscious. At the time when this happened I was 13 or 14. I remember the nurses snickering when I was in too much pain to get onto the x-ray table. I also remember a similar experience when I was 8 and sprained my shoulder, the doctors were annoyed because it probably would've healed on its own and I was wasting their time. One of my more recent ER visits had to do with a UTI. I was shaking, sweating, and throwing up and I was worried about it getting to my kidneys. Their attitude was dismissive and then they prescribed antibiotics and sent me home. The care here is just awful. My sister came here too sick to keep any liquids down, every time she was admitted they'd re-hydrate her and just send her back home to get dehydrated all over again. They refused to admit her for god knows what reason. It was a very traumatic experience for her. If you get injured and you can help it, go to Artesia's emergency room. Plenty of people share my sentiment in avoiding this hospital's ER. The state really needs to do something to take the stress off of our hospital, and definitely hire security guards.

They are price gouging patients! CASH PRICE! $25,000 for a 3 hour visit for my daughter. She had a…read moreCAT scan a iv, bloodwork and pain meds. I took my son for thrush in his mouth they gave a med that didn't work and we still had to go to another Dr to get something that did. Didn't even get a IV $14,000 CASH PRICE My oldest son took his 5 year old, she had swallowed a magnet. One xray and they sent them to the hospital. $9500!!! CASH PRICE!! If you don't have insurance? THIS IS NOT A PLACE FOR YOU TO GO! YOU are giving them an open check to take all of your savings and put you in debt.

called someone to make sure that I could be seen but of course they always send me out of there…read moreimmediately. My chiropractor said I need to go to the emergency room I have something wrong with my thoracic part of my spinal cord possibly due to a wreck and I can't get help in this town. this is all part of a lawsuit that I'm having to deal with to a car insurance company and it's looking like I need to open ones because you know the hospital they have the worst care so I always would prefer signature care, cause I went there in but you know for some reason Midland they can't help me per the usual around here. The lawyer will take care of bill.