Titus from ProCare has delivered medical equipment twice to our home since my husband went on…read morehospice. He is so professional, kind and thorough in explaining the equipment. The delivery and setup was very fast and efficient. I highly recommend ProCare. They helped make a tough situation easier!

Staff set up equipment and provided services for a patient in need so quickly that my head spun…read more I've worked in healthcare since 1986 and I've found that ProCare has never shied from any request. I'm thankful that they are so responsive and professional.

I called to get a broken cpap mask replaced immediately because I could not use my cpap machine…read more They said they would get back to me that day. Nothing from them. I had to sleep without using my cpap machine for 3 days straight. I still have not heard from them as of this writing. It is dangerous for me to sleep without using my cpap. I am 71 and have been using a cpap for 25 years.

If you have been in a car accident - PLEASE BE AWARE THAT NORCO DOES NOT BILL CAR INSURANCE! We…read morewere told the car insurance will cover the expenses (wheel chair, etc). They did not tell us that they will NOT send a bill to car insurance, and they will NOT put information (claim #, date of injury, referring physician) on the invoice that would allow you to submit to the car insurance to be reimbursed. They requested all our car insurance information (3 times, in our case), and ot once informed us that they would not bill the car insurance. After about 2 months, I received the 1st bill from Norco. I called Norco billing and the billing representative stated that they do not bill 3rd party (car) insurance, but she would look into it. I agreed to put the balance on my credit card, requesting that I get a copy of the receipt which included the date of loss, insurance claim #, & prescribing doctor's name. The representative assured me that it would be done, and a copy of paid invoices would be emailed - she was pleasant, but I did not receive requested invoices. So, I left an email message on the Norco website, again stating what I had requested and what was required for us to be reimbursed by the car insurance company. I finally get the copies of the invoices in the mail - no requested information included. I called Norco billing on 4/17/26. The representative said that they do NOT bill 3rd party /car insurance and they cannot put the date of loss, etc on their bills. When I relayed that multiple other representatives had told me it could be done. The representative's response was "how is that our responsibility?". Upon returning rented equipment, I voiced my grievances and a supervisor came to intervene. He supplied us with the information we needed to be potentially reimbursed by our car insurance. It is emotionally difficult to deal with this incompetence when you are also dealing with severe medical trauma & multiple surgeries that will leave your child with some disabilities for the rest of her life. The collision was NOT our/her fault, but she is paying a tremendous physical & mental price. Either the "part owner" representatives are ignorant of their own company policies; or they are actively misleading their clients. I would request that NORCO representatives be informed and be upfront with their clients!

They were very helpful when I needed a wheelchair for my daughter after a knee injuryread more

Wonderfully helpful owners, Wendy and Brian. Knowledgeable…read moreand willing to do repair work on my hubby's manual wheelchair while selling us a perfect electric wheelchair. Thank you to both of you!

What a blessing this place is. I was in need to find a knee scooter for my pastors wife who broke…read moreher foot and was alone at home so while searching I found this place. The ladies were so friendly and made it so easy. They gave me the best one they had and I needed was a small deposit which I can get back when it's returned or I can let them keep as a donation. Incredible

From the owner: Hands of Hope NW is a nonprofit charity that collects medical equipment and supplies that hospitals…read moreand individuals no longer need. We ship it internationally to developing countries, plus we have a medical equipment lending program to meet the needs of people in the Treasure Valley. Durable equipment such as wheelchairs, hospital beds, walkers, and bath chairs are available. Donations are encouraged and there is a deposit on one item.

Wow, these guys are top notch! I have not seen a level of customer service and professionalism like…read morethis in a long time! I primarily worked with Wyatt who was amazing to work with. The knowledge and promptness is what was the most impressive. Even though my interaction was primarily with Wyatt, Steve and the rest of the team followed suit! Great job guys, keep it up!

Best customer service around. Wyatt is professional and follows through. He does all the paperwork…read moreand works with the doctors to get you what you need. You will not find a better medical supplier. When you call they answer and they even follow up to make sure everything is correct. This is a life saver!

They go out of thier way to make sure the patient is taken care of! I usually run into Joel behind…read morethe counter when I pick up my meds and that guy is always so polite and just all around happy to do his job. That's hard to find in folks these days so knowing Joel is handling my orders definitely puts me at ease. As it should be.

I had such an exceptional experience here! (Light years better than my Lincare experiences... I…read morekept trying to make them wrk, for yrs...but they clearly don't care!) This business does an excellent excellent job... every person (even the mgr!) was so genuinely helpful, & gracious & including when there was a snafu with my transportion home after the appt...they even assured I was safe until my ride finally showed up. Brittany, the respiratory therapist, actually not only assured my nose pillow cpap mask fit properly... she gave me samples of mouth tape to try... to see if we could minimize the air leaks that way... & definitely check out the products they highlight in their lobby... they had display of legit cpap pillow & more... they seem to be a one stop shop & quality education center for all things cpap! And I commend them for their excellent use of texting too, which aids those of use with verbal challenges (ie they are legit accessible friendly! Imagine that- a health care provider who actually understands communication accessibility disability needs! (Located off Fairview, been Cliff's Guns & Mr Formal...)

I was at the Caldwell location. Excellent customer service. First time doing this not happy about…read morethe machine but needed to get it for many years. Hailey did a rock star class for review of the machine and mask for me . Still overwhelmed by all the cleaning,however I was told they will call weekly then tapper off till I fell completely comfortable with the machine. Great job again thank you to staff .

What an amazing experience! Very helpful, kind and supportive! We will definitely be coming back…read morefor all of our CPAP needs!

Summer and all the staff were AMAZING! We were traveling through in our RV and discovered we were…read moremissing the mask. Not only did they find everything we needed but it was waiting at the front desk on our way through town. We were in and back on the road and on our way within 15 minutes! Thank you all so much for your professionalism and wonderful service.