Brought my mom in, she has Alzheimers. Their office policy is to bring dementia patients in by…read morethemselves, each visit. They say they do this to make sure that their dementia patients are not being abused - I am all for that. They left her alone for 25 minutes which is unacceptable. Refused to let me in with her. She crying, confused and agitated by the time they let me in with her. It's not humane. If you insist on this policy, please plan this so the time they are alone is minimal, if at all. I tried for 6 months to reach the office manager to discuss this with him, left messages weekly and when Carlos finally called me back, he defended the policy, and hung up on me. Jessica King NP provided excellent care to my mom, and we are grateful for her. Getting prescriptions filled takes forever. They rarely answer the phone, and when they do they office staff is very nice, and they take messages that rarely get returned, or result in prescriptions being called in. Walgreens tries so hard to get through to them and can't either. We tried & tried because mom really liked Jessica, but dealing with the office was so difficult that we had to leave the practice. Saw Dr. Kealy a few times, and it she was rude to mom, barely examined her and did not listen to us. Jessica Kung, NP is the gold standard at this office, and the only thing good there. She deserves 5 stars, office deserves none. Strongly recommend going somewhere else.

Dr. Kealy is an outstanding internist. She's moving to One Medical in Burlingame in August 2026…read more She was highly recommended to me when my doctor of 30 years retired. She had phone and appt problems with a new system in 2025, but that didn't affect her medical skills in helping patients feel better. If you need a new doctor or you are an existing patient, make an appointment with her in Burlingame.

This review in no way reflects on Dr. Hoddinott's medical skills…read more My story: I had a sore throat and went to Yelp to see if people had good experience with local physicians. As Dr. Hoddinott had good reviews, I gave her office a call telling them that both my wife and I (40ish,very healthy, great insurance) are looking for a new doctor. I was told by the receptionist (this was 16 days ago) that the doctor would review our request and I would hear back from them the next day. I didn't. So I call back and another person tells me that "it can take several days for the doctor to make a determination about a new patient. She has lots of things on her desk". At this point I already have a bad feeling about the doctor and her staff if it takes them several days to get back to a new patient. But I thought I would perhaps get a call after a week. Nope.. Two Weeks? Uh-uh. It's not two weeks plus and no call-back. The doctor might be wonderful with patients. Unfortunately, for me the process of getting in to see her was a major turnoff. Doctor Hoddinott, work with your staff on a much better process for people who WANT to give you business. I am still looking for that elusive general physician!

she has been my doctor for years. I can,t say enough good things about her,…read more dr, Norma and office staff are great. I trust her with my health. But the one thing, she listened and pays attention to my problems

You can tell Dr. Fernandez really cares about her patients. She will give you whatever formula or…read moresupplements for free without even asking, and she's very thorough with check ups. When we needed a referral, she made sure her office took care of it as quickly as possible. We definitely recommend her if you've just had a little one or still have a kid who needs a pediatrician. We will probably be with her for a while.

Dr. Fernandez is absolutely fantastic! Yesterday was our first visit after transferring from kaiser…read moreand all I can say is WOW! She was absolutely amazing. She spent at least 30 minutes going over every detail about my 2 year old and our family history. She was so patient, kind and knowledgeable. My daughter typically is terrified of the doctors office but Dr. Fernandez was able to get her comfortable and calmed her nerves. From the moment we walked in everyone was fantastic and welcoming. My daughter left with a smile on her face and a lollipop and sticker in hand. I am so happy I found Dr.Fernandez and her staff. We found our family pediatrician and she's located only 5 minutes from our home. I will highly recommend her to all my friends and family that have kids. So recommend you check her out. Bonus: First time my daughter left without tears! The RN that pricked my daughter finger was super fast and efficient. I closed my daughters eyes and she was done within seconds. The medical assistant was also super professional and knowledgeable about insurance questions. I think she was the MA and reception. Thank you for giving myself, daughter and even grandma who joined me a great experience.

Horrible office staff and unprofessional…read more After waiting for months to secure my initial appointment with the doctor, and on the day of arriving at the office, I was told that I needed to be rescheduled as the doctor does not see patients on the day that I have scheduled. I had to wait another month to be rescheduled. Finally got the doctor to see me, and prescribed a prescription but upon hearing from the pharmacy, they needed to reach out to the doctor for further information on the prescription. It's been two weeks since the prescription was submitted, and the doctor has not responded to the pharmacy's message. I would avoid going to this doctor and deal with the office staff. Find another doctor but not Dr. Carrillo.

Horrible. I just switched over to Dr Carillo thru HPSM because I no longer wanted to be a member of…read moreNEMS. I've called her office numerous times throughout the day for the past week and a half since switching over. Left several messages because I need to be seen ASAP and I know schedules are booked out months ahead. I have health issues that are concerning me and need to be addressed immediately. I need an appointment and had selected Dr Carillo out of the pool of PCPs HPSM had to offer, yet this office seems to not care about returning new patient calls. I'll have to call HPSM and switch to an office whose staff are on top of it cause this office is not it at all.

Excellent experience, exceeded my expectation!…read more My journey started w/ an appt over the phone w/ Michelle. Michelle was sooooo patient on the phone...can't praise her enough! You're so amazing! Fast forward to my appt... In the order of who I saw, started w/ Jaime, Gina, Reann, Dr Leslie Kim, Greg, Kristen, Melvi (MRI) Dr Kim was exactly who I wanted to see. When researching around for a Orthopedic Dr. I thought I wanted this other person but reviews showed they make Patients wait an hr and they rush through appts to move on to the next one. Dr Kim is so welcoming, love his demeanor, so calm, thorough, professional, captivating, not once did he rush me. It didn't even feel like a Dr/Patient experience where sometimes it feels awkward. He treated me as a friend or loved one. You can tell it is his mission to help heal one person at a time. Loved the examination. So happy they had an X-Ray machine in the office, didn't have to send me to another place. I was very estatic w/ the news to start the journey of treatment back to feeling well. I wish my appt never ended. Dr Kim...can I rent your time by the hour?!?! Haha - I have an MRI today Wed 8/1 - get the results Fri 8/3 - start Physical Therapy in 2 weeks (Appt for Tuesday, July 31, 2018)

Dr Kim is a very talented surgeon who repaired my Achilles tendon. He patiently explained the…read moretreatment modalities available and helped my choose the right surgery. The doctor has a professional bearing and explained all the elements of my treatment. His surgery and recovery treatment were a complete success. Bonus : great free parking at his medical building ! I am playing aggressive tennis again, with thanks to Dr Kim !

It was such a blessing to find a provider committed to my success. She is compassionate and…read moreexplained everything thoroughly to ensure I was well informed to make the right choice. I highly recommend this clinic. I have never met anyone with so much passion for health and wellness and her patient's wt loss success.

I started this program 3 weeks ago and happy with results! Appreciate personalized care.read more

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

While the doctor and her assistant were excellent and provided great care, my experience at…read morecheck-in was unfortunately very negative. The front desk receptionists were rude and unwelcoming. They spoke among themselves in another language while making facial expressions that felt disrespectful, which created an uncomfortable environment. This behavior significantly impacted my experience before I even saw the provider. I also wanted to ask whether there is a reason translators are not available for non-English-speaking patients. Clear communication is essential in a healthcare setting, and this seems like an important area that could be improved to better support patients. This is something that truly needs to be addressed, as the mood of the visit is already affected at check-in. I hope this feedback can be used to improve customer service and ensure a more respectful, inclusive experience for all patients.

We just switched health care providers and this was one of our options. We have been with Kaiser…read morefor nearly 9 years and it was a difficult choice for us to move. If we could, we would have stayed with Kaiser, but that's not an option b/c the mister's work doesn't offer it. I logged into the health care providers site and there were over 100 doctors to choose from. OY! How the heck do I choose? Thankfully a friend of ours takes her children to BAP and she had 2 names of doctors that she would recommend. Thankfully those 2 doctors were listed in the names that were available to us. There is a rather large parking lot behind the medical building, but it seems that most of the employees park there. I was warned by my friend that sometimes getting a space can be a b!tch. Thankfully our appointment was at 9AM, so there were still a few parking spaces available. When we came out everything was full, and people were waiting for people to leave. *Note to self: Schedule early appointments. The waiting area space is okay. Lots of things for the kids to do which I'm not used to with Kaiser. The lilmiss went straight for the playhouse. Kids were playing with the various tables and the walls were appropriately decorated with children's artwork. There were a few magazines for the parents and plenty of books for the children. Unlike Kaiser we were seen right away. Which is nice. I didn't even get a chance to finish my paperwork. One thing I didn't like were the exam rooms. They seemed very dated, like they needed some TLC. Another thing was the infant scale was located all the out by the entrance. I was asked to remove my daughter's clothes and leave on her diaper and carry her out and around to the scales. Thankfully it wasn't too chilly, but still! The nurse weighed her with her diaper on too which I know was full and added some weight to her reading, inaccuracy. Either I'm too used to Kaiser or I just don't know. Normally we're given a sheet of paper for milestones to expect as well as height and weight written down. We're also given the option to schedule the next appointment, seeing as how it will be in another 2 months. I have my likes and dislikes for BAP, but I'm sure there will be some things that I need to get used to after being in a system like Kaiser for 9 years.

I have not written a review in years but felt compelled to write about my daughter's pediatrician,…read moreDr. Zaglin. Having come from an awful experience at Kaiser, I was looking for a competent, compassionate, and responsive pediatrician. Dr. Zaglin has far exceeded my expectations. The first appointment was the 18 month check up for my daughter. My daughter was very anxious and cried. Dr. Zaglin took the time to ease his way into her good graces and now when I ask if she wants to see Dr. Zaglin she says "Yes he gives stickers!" We have seen Dr. Zaglin three times since then and he has always been very caring towards my daughter. He speaks to her directly and gets her to warm up to him before he begins examining her. He also takes an interest in other non-medical issues like her sleep patterns and language development. At Kaiser they told me that her sleep issues were not their concern and not a health issue. THANK YOU Dr. ZAGLIN and your wonderful team for providing this first time mom with peace of mind that you truly have my child's best interest at heart.

Everyone here and Especially Doctor Trauger is the absolute finest in Orthopedics…read more Being a Corpsman for 30 years in the Navy this is a special place. My beloved good Doctor ruled out my back and pelvis with ordered MRIs. Doctor Trauger is Astute and Articulate Doctor. I live POA AND the Good Doctor Trauger

The staff here is fabulous, to say the least. Dr. Khan and…read moreDr. Rehan Khan and their staff provide professional assistance, balanced perfectly with empathy and kindness. I feel so blessed to have such great medical care.