Tom took great care of us. He waited with us at the reporting station till a cab came for us. He…read morealso made suggestions for when we deal with insurance. He made a bad situation very easy. Highly recommend

This company picked up our truck after we were rear-ended on I95 in stopped traffic. The entire…read moretime we were in the cab with the driver while getting off the freeway, I was talking to USAA. I asked the driver to take the car right to Caliber Collision. They are who USAA has always had us use for repairs, and they work with Enterprise so we could have dropped the truck and had a rental car right then. However the driver said he would absolutely NOT take the truck directly to the collision center, as if he did that he would "not get paid,". He told me I didn't know how things worked, but USAA agent heard his comment and I put her on speaker whereupon she told him he would absolutely be paid no matter where the truck was taken that moment. He still adamantly refused to take the truck to the collision place and insisted it would have to go to their own lot at 304 Central Rd. At this point, I still have the phone on speaker with the USAA agent so the driver can confirm the address of the lot he was taking our truck to, as their website lists a second lot. He confirmed the location, and right then the agent told him that USAA would have another company come pick up the truck and take it to Caliber within 72 hours. Then the driver said he would take us home, which at the time I thought was nice even though it would have been shorter for him to drop us at the collision center. I know now why he refused to take the truck where we wanted it taken - MONEY. They take your truck to their lot so they can collect daily fees along with the mandatory $225 minimum tow fee. It's $50 a day for lot fees, a $90 administration fee, and a random $75 "transportation fee." So just by taking it to their lot, they get $440 instead of $225. You better believe they don't take anyone right to a collision center! The accident happened Thursday afternoon. We couldn't get Liberty Mutual to step up, they told us they were doing an "at fault" investigation even though their driver hit us while we were stopped, was ticketed by VSP and accepted fault at the scene. This is why we continued to have USAA handle things, as they will recoup from Liberty Mutual when it's all over. USAA put us in a rental car and started making arrangements to have a flatbed sent to pick up our truck from G&L on Monday when the agent from LM still had not called us back. We were moving quickly and keeping G&L informed every day of what was going on. On Tuesday afternoon, my husband spoke to G&L and confirmed that USAA would be paying their fees and they were good to release the truck to the tow company assigned by USAA to take it from G&L's lot to the collision center. Wednesday morning, the tow company attempted to pick up the truck, but G&L turned them away and said that we had NOT cleared them to release the truck. Another day of lot fees in their pocket! Now it's Thursday, and while I'm on the phone with USAA trying to get ANOTHER tow sent out to retrieve our truck, my husband answers a knock at the door. It's the mail carrier with a certified letter sent by G&L stating that they were requesting we contact them with our intentions regarding our truck. That unless the truck was reclaimed by the "sale date below," they would in fact sell our truck and the title would be changed. They do this because they know if you don't have top notch insurance coverage, their fees will be too much for you to pay and so they will sell your car. Look, I do understand if people just never go get a wrecked car that was totaled by their insurance. In that case, they should have the right to dispose of those vehicles. How long should you have to reasonably get things sorted though? A week? We had 4 days before they mailed their letter of intent, 4 days that they heard from us EVERY day. Their sale date? 31 days from the day of the accident. On top of trying to deal with the injuries we DO have, handling the absolute joke that is Liberty Mutual dragging their feet on taking responsibility, and figuring out what we need to do next, we are left with this stress from the tow company that we had no choice about hiring and their absolutely predatory behavior. The best part? This morning we got word that Caliber Collision sent their own flatbed to pick up our truck. It's safely out of G&L's clutches, yay! In our mail today? A letter from the VA DMV stating that G&L Towing has taken out a lien on our truck and now has the right to sell it! It was sent on Monday, 10 January 2022 so G&L absolutely went to the DMV on Friday morning, the day after the accident, to take out this lien and have the notice of intent to sell mailed to us! If you wind up needing a tow in this area, please do everything in your power to avoid this POS company. You will regret ever dealing with them. Save yourself from the nightmare and choose someone else. Also, USAA has copies of these letters and will be taking them off the approved vendor list!

I cannot say enough about this company! It was the second place we called because the first one…read morerecommended couldnt give a price nor did they mention what was (as we knew already) clearly required to get this car started and unlocked inside a garage and offered no real time frame. Not only did Rickys give a fair price, he immediately told us that the nose cone had to be removed. He gave us an expected time frame that same day (we told him later because my son was in meetings most of the day for work) and kept in contact by text about his exact arrival with me in Houston and my son in Stafford. He was on time, extremely professional and knowledgable and very efficient and it didnt hurt that he was pleasant. He even offered other suggestions on things we had to do with that car. I will call them again in a heart beat. Thanks for rescuing what we thought was an impossible situation!

Very quick response, had already attempted to get service from multiple other tow companies with no…read moresuccess. Car towed and delivered with no problem! Friendly service! Thanks for your help!

By far the best towing company I've ever experienced. The tower was very respectful, didn't have…read morethat typical tower personality where they talk down to you or only see money when they look at you. They took amazing care of me and my car. They gave me a military discount and were quick about it! 10/10! Will always be my go to.

I had a car impounded and it sat for a week and not only did they work with me on that, they also…read morehad a very kind lady working at the desk named Skyler that was helping me out. She proceeded to help me get my registration online for my car, drove me to the tow lot, but when we got there I found the battery had died. Just when I though it was pretty much a done deal,(considering the weather) Skyler gave me a ride back to the shop, got a jump pack , jumped my car, cleared snow from in front of my vehicle, and on top of it all was an extremely kind and sweet person! That girl definitely deserves a raise, and I hope she gets it! Thank you precision towing, Mark, and Skyler from the bottom of my heart.

Chris was quick, professional, and did an amazing job with pickup and drop-off of my car.read more

Probably good but Noone answered phone between 5am and 5:18am. Even if they said I can come at…read more7am that would have been helpful. Need a jump. Can't rate experience. I thought the sign beside name said open.

I had to get our truck towed to the dealership and called Heels & Wheels. I was blown away by the…read morelevel of customer service! Holly was very attentive and made sure everything was taken care of. If I ever need a tow again I will definitely use them!

She did not follow instructions she was supposed to haul the car back to my house instead she took…read moreit to her impound lot and locked it behind a gate. furthermore when given the phone number of the owner she didn't call. Which would have gotten her paid immediately call John at 2020 for any towing instead.

Unfortunately my truck was towed. I learned the company that towed it was North Star Towing. I…read morecalled their number and someone from the company met me at the tow yard within 35 minutes. He explained everything to me. Once the fee was paid they retrieved my truck.

I've, unfortunately, had my fair share of issues with a few of my cars over the last year. From the…read morefirst tow to the most recent (probably seventh time at this point), North Star Towing was unwavering in their professionalism, care, reliability, and expedience. No tow was different from the last. They were spot on every single time! I've trusted them with a long haul of my very expensive toy and trusted them with my in-and-around toys. Again, they never deviated from their care. These folks are awesome - hands down!

MJ was awesome. He showed up when he said he would. He even downloaded and reloaded the car so it…read morewould be facing the correct direction to go in the garage. Amazing! Would definitely recommend. Thank you!

Driver arrived quickly and as promised. He went above and beyond to confirm where to tow it!…read more Will definitely use them again!!

If I could give zero starts that's what I would give this company. I scheduled a tow with my…read moreinsurance the night before to be completed early in the morning 6 am . I was assigned this tow company at 5:41 am, at 7:14 I called the driver said it would be an additional 2hr wait on top of the 1 hr I had been waiting called agin at 8:20 driver said he would be 30 mins, called again at 9:10 driver said another 40 mins. Eventually I escalated this up to my insurance company to reassign to another tow company. Don't use them unless you have all day to wait they may show up the next day or the next week who knows

This is by far the best towing company in the business. Here's the background. It's mid covid, I…read morelive in Boston, and my sister is having a baby shower. Avis gave us a "new" car that broke down in Virginia and their customer service absolutely sucks. After 3 towing companies canceling and 16 hrs of no help from Avis, Millennial Towing saved our day and enabled us to see our pregnant sister we haven't been able to see for a year due to covid. He went above and beyond just to get a couple of strangers a car. He actually went to three different Avis locations and fought with us to get a car. He even missed his own baby reveal to help us. He's a local good man that deserves business especially during these difficult times. If you're looking for a tow, this is your guy. And if you happen to see this, thank you so much! My family is so appreciative!!