I would give them a 0 rating if I could. I will NEVER use Norris Auto Repair, Inc. again. They did 3 services that weren't requested or needed. I filed a complaint with the Attorney General office requesting to investigate them for fraud. read more

My car had the catalytic converter stolen off of it. I called to set up an appointment, they were fast, efficient, communicative, and they had my car in an out in under two hours and it runs great. Most of my dealings were with Joe, he didn't treat me like I didn't know what I was talking about because I'm a woman, which is really rare now a days. Now me and my mother are going back to Norris to get our ACs fixed. Thank you Norris auto for making a crappy situation so much easier. read more

I would highly recommend Norris Auto Repair, my husband and I have been taking all of our vehicles to Norris for the last 20 years. We have always had a great experience, he can generally get you in quickly and get your vehicle back to you in a days time. I have told Tony, that I don't want to have to buy another vehicle, so he is going to have to keep breathing life in to my old Ford. read more

My car broke down between Emporia and El Dorado. Unfortunately, I had to continue my travels on and had to deal with the situation long distance. I contacted Norris about helping and they were more than gracious. As it turns out, the vehicle had already been towed by the HW Patrol before Norris could get to it, and it ended up in Emporia. In the meantime, I had sent the keys to Norris. Tony at Norris was very helpful and asked for nothing in exchange despite my offer to pay him something for his time and trouble. They never got a chance to work on my car, but his kindness and willingness to help a stranger, asking for nothing in return, speaks volumes about his character. I hope car trouble never strands me there again, but if by chance it happens, I'm calling Tony at Norris. read more