The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

I will never go anywhere else. No handy man can do the job…read moreas well as they do. And Gurantee Warranty for the work and material. I had Alan the one man show gutted the whole Kitchen from the 60's Dark and dreay to New and Bright. Might cost more doesn't matter when your paying for Quality. The minute you walk in they are there to help and guide you through your design. No pressure Customer service is the best. Its not always about the money. Its how happy and satisfied you are at the end .

We were attempting to return as a repeat customer, but the experience this time was incredibly…read moredisappointing. I had to reach out a dozen times over the course of a month just to get a hold of someone. When I called the last time, the receptionist literally laughed at me and said, "Oh, you're the guy that keeps calling." I decided to stop by the showroom in person the next day, hoping to finally speak with someone. To my surprise, the receptionist there repeated the same comment and laughed in my face. Completely unprofessional as she knows how long I've been attempting to reach them. When I eventually did get in touch with the owner, he casually admitted he hadn't even started our quote. I told him he'd had it for over a month and could have at least reached out to say there'd be a delay as I had been waiting for the project. His response? "Yeah, just haven't had a chance" and that he probably wouldn't be able to get it done, wasting over a months' time waiting on him. This level of service is unacceptable. We will not be returning.

Vinny, Ricardo and the whole of the staff were the best throughout our project. We could not be…read morehappier with the final results. My wife and I were never pressured or forced to make any decisions and Vinny was very helpful in bringing up other options and ideas without being pushy. The install went flawlessly and our kitchen turned out exactly as we wanted. Barone builders and Arrow Kitchens work together as if they were one company. Fantastic job!!!

It's been about 1 year since our Kitchen remodel with Arrow Kitchen. We worked with Steve…read more(designer) and I highly recommend him and Arrow Kitchen. I originally believed I did not need a designer and was pretty skeptical about going with Arrow versus hiring out myself. After calling a few places, Arrow was the only company who took thorough measurements and followed up. The others came for the first walk through and I never heard back from them until I called them dozens of times over a course of weeks. Everyone last year was booked and busy, even Arrow, but they were the only company that remained professional and responsive. I probably could have saved some money going with independent contractors but I'm glad we didn't. The timelines they gave us were very realistic/underpromised and they over delivered. The crews were very professional, timely and thorough. Steve was out to the site often, checking in and any question or concern i had along the way I knew I could just text him and he was always responsive. They have a great selection to meet all price ranges and Steve was very good about helping to make design decisions but also respecting my aesthetic and budget. Months later, we had a minor issue with one of the under cabinet lights and Steve responded right away and to take a look/fix. It's nice to know if I had any issues concerning the work done, I could probably walk into Arrow kitchen and get some help. This was our first kitchen remodel, we did a lot of research before hand, we also did a lot to help save money (demo, plumbing, light electrical) and Arrow was very helpful in the entire process to get the job done. We live in an old house (1890 build) so I had a lot of concerns about unknowns...Steve was really knowledgeable about old houses which helped set up expectations with the process and scope of work. All in all, we had a great experience and would highly recommend!

We hired McKenna's to remodel our kitchen. Everyone we worked with was professional and they did a…read moregreat job working with the design we thought up. We are very satisfied with their quality of work and communication throughout the whole project. We love our new kitchen and happy we chose to work with McKenna's!

Excellent service from installer Jimmy. Took the time to install a difficult sink perfectly. My…read moremother enjoyed talking with him, he answered all her questions. Above and beyond. When to drain stoppers did not match one was brought to the house immediately. Thank you again will be doing business with you in the future

Made all my restaurants equipment purchases through them. They delivered it and included setup…read morewhich was very helpful.

A hidden gem in the draft beer dispensing world, I was able to get my home beer system back up and…read morerunning. I was instructed what to change in order to correct the foaming issues I was running into. They seemed to stock all the repair parts I needed as well. They also have absolutely anything you can think of for a kitchen being residential or commercial.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Emma Ludwig is amazing! She was a valued team member for our kitchen demo/remodel which led to our…read morebathroom demo/remodel. Great ideas, resourceful and have highly recommended her (& Ferguson) to friends & family! We'll continue to use Emma's expertise in the future. Thanks, Emma!

Ferguson has a great showroom and a lot of products to…read morechoose from and that's about all I can say good about them. I would never shop here again after my experience today. I had an entire kitchen quoted and ended up only pulling the trigger on just an oven. I'm now very glad I didn't buy the rest from them. First, we discussed in the showroom about the struggle of delivery we had in the past, so I know for a fact we discussed delivery terms with the sales women. Fast forward to today our oven gets delivered at 7am (were told between 8 and 10) and the guy says he doesn't go inside houses. How exactly are you supposed to offer delivery and not go in the house? He ends up dropping it at our back step outside and its supposed to rain today. So now we both have to take time off work and struggle moving this oven by ourselves before it downpours. We called and got forwarded to about 5 different people, only to be told there's nothing they could do. I brought up the fact that this is definitely something we discussed at our appointment to which I was dismissed and told "that's just their policy". I find that asinine, god for bid they had an elderly customer... How does a company selling appliances have that type of policy? With an upcoming remodel, they lost out on a good opportunity. I will never buy from them again, and I would NOT recommend them to anyone.

Well, again, this isn't fancy, but this is one of my favorite places to shop. And it has everything…read moreI need in one spot. This huge store that has everything for your home remodel: flooring, carpeting and padding, sinks, faucets, hardware, doors and storm doors, vanities, toilets, shower doors, and more. The most valuable things here are the employees. They're great! They're knowledgeable and helpful without being intrusive. The best one here in my opinion, is Jess. There's nothing I've asked that she didn't know the answer to. She used to own a flooring business, so that's a strong area, but she is very knowledgeable about everything. Jess also pointed out another valuable benefit here: the wall by the exit which has business cards of contractors. Jess also mentioned a few that frequently do business with them. It wasn't, however, an endorsement of the quality of their work necessarily, rather who's a frequent customer/contractor, and seems to be professional and nice. Another reason I love shopping here is their free Project Planning and Design service. This has saved me money, time, frustration and been very informative... and fun. As you enter, the first room has kitchen flooring, sinks, faucets and some hardware (to the left) as well as everything for your bathroom (to the right). The Project Planning and Design Center is in the middle. The larger adjacent room, has doors, countertops, more flooring, carpeting and padding, doormats etc. Everything is neat, well stocked, and labeled. And the employees are never too busy putting out or straightening stock to help a customer. That alone is worth the trip here, since customer service is a dying art. There's free parking in the large, private parking lot, and they will be happy to take things out and load your car. This is on the main drag on Empire Boulevard, conveniently next to Tim Hortons. You can celebrate the savings on your remodel...just saying.

Another awesome experience with Bathfotters! I've used them in 2 previous homes in Maryland. This…read moretime is in Rochester, NY. Technician, Ryan, was prompt, professional and answered any and all questions. Completed the work like a true pro and cleaned up like he was never there. I love my new bathroom! I recommend them, 2 thumbs up! Thanks Bath fitter!!!

We had Bath Fitters remodel our bath years ago. We had a young man Dustin come for a few minor…read morerepairs and he was FABULOUS! Polite, professional and knowledgeable. His work is impeccable and he takes pride in what he does. I can't believe the detail he put into the work that needed repair. A wise choice to have Dustin as your representative for the company. Thank you Bath Fitter and a very gracious thanks to Dustin.

absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

These reviews seem to be a few years back. We have had our quartzite natural stone (not quartz…read morewhich is basically reglued rock dust!) countertops for over a year (installed circa summer of 2023). Initially there was excitement. Quartzite is extremely dense and hard to work with, much more than mere granite. It takes many times longer to cut quartzite. The original cutting cracked on the machine. (We did get a lovely souvenir piece of it). To our surprise without asking, Solid Surfaces then cut the replacement in one big piece rather than two as usually done, which left no seams in the large L-shaped piece. It took a crew of five to haul in and place the main piece plus an island and two other pieces. Taj Mahal quartzite has an elegance that we admire every day. Best choice ever which we use everyday (although we do baby it to keep up the original appearance, cleaning up to not let anything stand on it for long).