Emma Ludwig is amazing! She was a valued team member for our kitchen demo/remodel which led to our…read morebathroom demo/remodel. Great ideas, resourceful and have highly recommended her (& Ferguson) to friends & family! We'll continue to use Emma's expertise in the future. Thanks, Emma!

Ferguson has a great showroom and a lot of products to…read morechoose from and that's about all I can say good about them. I would never shop here again after my experience today. I had an entire kitchen quoted and ended up only pulling the trigger on just an oven. I'm now very glad I didn't buy the rest from them. First, we discussed in the showroom about the struggle of delivery we had in the past, so I know for a fact we discussed delivery terms with the sales women. Fast forward to today our oven gets delivered at 7am (were told between 8 and 10) and the guy says he doesn't go inside houses. How exactly are you supposed to offer delivery and not go in the house? He ends up dropping it at our back step outside and its supposed to rain today. So now we both have to take time off work and struggle moving this oven by ourselves before it downpours. We called and got forwarded to about 5 different people, only to be told there's nothing they could do. I brought up the fact that this is definitely something we discussed at our appointment to which I was dismissed and told "that's just their policy". I find that asinine, god for bid they had an elderly customer... How does a company selling appliances have that type of policy? With an upcoming remodel, they lost out on a good opportunity. I will never buy from them again, and I would NOT recommend them to anyone.

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

I used Tile Creations for my kitchen renovation , and two bathroom renovations. My observation:…read more Valerie's selection is outstanding. With all respect to big-box stores, you won't save money there. You'll get boring uninspired products. Besides fabulous products, Valerie and her designers are quite skilled. Our master bath turned out so stunning we got $10,000 over asking price several years ago when we sold in a " blah" real estate market. Our remodeler suggested another tile store. After ten minutes my wife said "Why are we even here?? What you brought home from Valerie's is way nicer". Her prices are very fair, by the way.

absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

These reviews seem to be a few years back. We have had our quartzite natural stone (not quartz…read morewhich is basically reglued rock dust!) countertops for over a year (installed circa summer of 2023). Initially there was excitement. Quartzite is extremely dense and hard to work with, much more than mere granite. It takes many times longer to cut quartzite. The original cutting cracked on the machine. (We did get a lovely souvenir piece of it). To our surprise without asking, Solid Surfaces then cut the replacement in one big piece rather than two as usually done, which left no seams in the large L-shaped piece. It took a crew of five to haul in and place the main piece plus an island and two other pieces. Taj Mahal quartzite has an elegance that we admire every day. Best choice ever which we use everyday (although we do baby it to keep up the original appearance, cleaning up to not let anything stand on it for long).

Several years back I purchased a granite vanity top (with porcelain sink) for our bathroom. We…read moreprocrastinated installing it and then decided to sell the house. The vanity top traveled with us to the new home. Of course, as life would have it, the top did not fit in any of our bathrooms. The granite was very light in color, and looked similar to marble, so I held on to the top in the hopes that we could use it in a future remodel. Just for kicks I called Upstate Granite to see what the cost would be trim the the top to fit. The receptionists answered a few of my questions and then passed me on to a gentleman. He asked me very specific questions and gave me a quote over the phone. He told me if I dropped it off that afternoon, it could be completed by the following day. After chatting with the husband and and making further measurements, we realized more trimming would need to occur. We took the top over. The same guy (sorry, I can't remember his name) was available. He asked questions to get the full scope of the project, then advised us on the best solutions. He did end up trimming and polishing the top for us -- in less than 20 minutes. The piece is now installed and looks great! I can't compare prices, as Upstate was the only granite company I called. Their showroom is quite attractive, so I imagine I could have found a smaller place, with less overhead, to do it for less. However, I was pleased and would most likely return to them if I had future granite/marble needs.

We wanted an 8 ft. Piece of granite without a seam for our island. There are seven stairs on the…read moreoutside of our house to reach the second floor kitchen. We tried a couple of other companies, but could not get it without a seam right down the middle ! Then we went to Upstate; they looked at our drawing and said 'no problem'! We were elated! One week later, they delivered our granite top (jn one piece) through snow at our house and up the seven stairs! Their crew of 4 healthy men did a fantastic job...it is beautiful!!! Last, but certainly not least...they gave us the best price. THANKS UPSTATE GRANITE!!!

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Our experience with Sam, Dave and Ali went beyond my expectations. Working with Sam to chose the…read moregranite for our kitchen counters was so helpful. He answered all of my questions, took the time to show me various samples, and provided his expertise on various materials and finishes. Ali worked with us to show us the exact granite pieces that would be used for the counters. It was great to physically see the piece but also have a rendering of how the granite would appear on the counters. Dave answered all of our questions when they came to field measure and provided guidance on the island counter size. The installers were amazing. I could not be happier. As stated in a previous review I am very hard to please and I am in love with our counters. You wont regret going with NAS!!

I am not going to go into a long review because it is not necessary. We were looking to have new…read morekitchen countertops installed and visited several installers. We decided to go with North American because of people we know who had used them and due to a contractor, I know who, recommended them highly. I have been in the construction business for over 40 years and all I can say North American did a fantastic job. The countertops are beautiful and the craftsmanship exceptional. The crew was fantastic and very professional. I could have not asked for a better job to be done. Most importantly, my wife was very pleased. You will not go wrong using North American.

Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He…read morewas awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance.

great service and knowledgeable about the appliance. gave me a few options on how to fix the…read moreproblem.