absolutely fantastic really good quality and service- would…read moregive them 6 stars if I could. no fuss, no mess, really quick, would always chose them in the future

These reviews seem to be a few years back. We have had our quartzite natural stone (not quartz…read morewhich is basically reglued rock dust!) countertops for over a year (installed circa summer of 2023). Initially there was excitement. Quartzite is extremely dense and hard to work with, much more than mere granite. It takes many times longer to cut quartzite. The original cutting cracked on the machine. (We did get a lovely souvenir piece of it). To our surprise without asking, Solid Surfaces then cut the replacement in one big piece rather than two as usually done, which left no seams in the large L-shaped piece. It took a crew of five to haul in and place the main piece plus an island and two other pieces. Taj Mahal quartzite has an elegance that we admire every day. Best choice ever which we use everyday (although we do baby it to keep up the original appearance, cleaning up to not let anything stand on it for long).

Recently visited Floor and Decor for the first time and am now completely obsessed! After so many…read moredisappointing experiences with Lowe's and Home Depot, it is so refreshing to know there is an option with better selection, higher quality items, and superior customer service. We purchased three different types of tile for a bathroom renovation as well as other necessary elements for the project and the sale's associate was so beyong knowledgeable and helpful without missing a beat! She was so great to work with. It is so hard not to spend money in this store, I had to force myself to only look at the tile I came in for because I probably would have wanted to return everything else I'd already bought elsewhere.

Catherine Couture is the design consultant at Rochester's Floor and Decor near Marketplace Mall…read more She is fabulous! She helped me plan a bathroom long distance--it's in California--and figured out how to work with a Floor and Decor out there. She has great, creative ideas. Most important, she is attentive to detail and terrific on follow-through. I hope that her employer recognizes what an asset she is to their business.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Sarah Scott at Wonder Shower and Bath followed up with me after seeing my negative review. My…read moreinitial review was that Kevin and his brother installed my beautiful shower to bath conversion, but their managers, Matt and Bryan, never followed through on getting quotes to me to install the floor, so I had a $13,000 shower with a dilapidated 1952 floor. Fortunately for Wonder Shower and Bath they have Sarah Scott who is amazing at following up with customers, and she got me the quote I waited 7 months for, and my beautiful, white floor is now installed! Sarah followed up with me today to see how the install went. I let her know the flooring that Butch and Tim installed is WONDERful, but the beading around the toilet is not great, and that my toilet now runs sometimes. Those are things I can deal with, but Sarah said she's going to have the Rochester team correct those issues this week. Thanks to Sarah Scott at Wonder Shower and Bath, I highly recommend them, and they've gone from 3 stars to 5 stars in my book!

Wonder did a fantastic job with my parents new walk-in shower. It was a challenge getting…read moreeverything into place due to the small working space but they handle it very well. Butch and his team were very knowledgeable and attentive in every detail and the project was completed ahead of schedule.

A pillar in Rochester' business society! I gave it 4 only because it doesn't have things that the…read moremodern day Hardware's have. But to me it's a 5 due to history, old Rochester. It was founded in 1946 by Sam Sniderman. I met Sam, his son, many times when I went in there to pick up things when I was in the real estate business. From plumbing , heating, electrical supplies, equipment rentals, lawn and garden needs, windows, screens, pet supplies, keys made, Sam had a bit of everything. Today I need some fish eye screws for 1 of my cameras. For old time sakes I went over to Sniderman's and picked some up. Not much has changed, the aisles were always cluttered, customers in the old days could walk down them and look for what they wanted. They have a rope crossing the entrance now. The salespeople get things for you. No more lawn mowers, rollers, or wheel barrows on the sidewalk. But they still have a lot of things you may need.

My husband and I have been loyal Sniderman Hardware customers for 10 years, but we were recently…read moreghosted and gaslighted for two weeks. A crew showed up once to review our bathroom project, yet we never received an actual estimate despite calling several times. After finally being promised a specific time frame for a second visit, no one showed up and no one followed up. We value local businesses, but we value our time more. Sadly, after a decade of loyalty, we won't be using them again.

We chose Kitchen Express II when we wanted to renovate our small kitchen. Their quality products…read moreand design recommendations they came up with were really outstanding. We feel that they made the best possible use out of our space. Something we had really been struggling with while staying within our limited budget. Brian oversaw every aspect of the installation to make sure that every detail was exactly as we wanted. We highly recommend Brian and his crew of high quality skilled installers, they take pride in their work. Kim & Gary Butler, Henrietta NY

My kitchen was supposed to take one week to complete. It took 4 months to reach the point it is at…read morenow and after pulling teeth just to get it to this point, it would seem Kitchen Express II has abandoned the idea of having a satisfied customer or properly finishing my kitchen. My contact there began avoiding my phone calls, more so than usual after the problems began. If that doesn't speak of the professionalism of this outfit, I don't know what does. There is no reason my kitchen should have taken this amount of time other than sheer incompetence and absolutely no attention to detail. The process has been a nightmare and I have received no apology of any sort from Kitchen Express II but I would expect nothing less of them given their track record thus far. After multiple calls on a day that my contact quite obviously refused to answer or call me back (and the person in question WAS in the office), I did finally receive a phone call from the owner claiming he "couldn't do anything else for me". I guess it was my fault that his incompetent employee measured incorrectly, ordered the wrong parts THREE times and the installer tried to pass off shoddy and hurried craftsmanship as "the way it's supposed to be". Apparently he was doing me a big favor by actually fixing the problems his employees were responsible for. What Kitchen Express II has done for me is give me multiple headaches, a ton of lost time and massive inconvenience for 4 months. As I pointed out above, many mistakes were made through-out this debacle with wrong parts being ordered several times, poor measuring which resulted in a less than desirable look and towards the end, sloppy and hurried craftsmanship as the contractor obviously just wanted to finish. My patience has been tried to the point of wanting to explode and I am normally a very laid-back person. I have come to accept some of the slightly less noticeable mistakes in an effort to draw this painful process to a close. Sadly, it is now certain that I will have to live with some of the larger mistakes as well. Needless to say, I would avoid Kitchen Express II like the plague for any sort of work in your home unless you're a masochist that enjoys incredibly frustrating, long, drawn-out home remodeling projects that result in a "mostly ok" finished project.

A great hardware store with excellent advice on what you need…read more No wandering around for hours,quick answers,in and out in minutes!

They have very friendly store clerks and they offer good advise for do-it-yourself projects.read more

Highly recommend Shepherd Trading. Recently contracted him to stain and weatherproof our old front…read moredoor. Very happy with the results. Excellent communication during the process. Demonstrates real care for customer satisfaction. Small fee for pick-up and delivery which was appreciated as I don't have a car. Already working on a second project together.

We used Steve at Shepard Trading to refinish our mahogany buffet in December 2024 and it turned out…read morefantastic. The quality of the work was better than expected and basically flawless. Steve was very prompt, professional and informative on his timeline, expectations and communication which was very much appreciated. The communication part was key for me as he kept in touch throughout with the process. I would use Steve again and highly recommend him to anyone else.