Joe is a personable, knowledgeable guy who was my mom's agent for years until she passed. Now he's…read moremy agent as well, for both home and auto. He was particularly helpful with an unusual situation I had and resolved it with no issues. I love that when I call his office I get his assistant or that he himself answers the phone--fighting bots to get to a human representative has become the norm and wastes so much time, resulting in a frustrated customer by the time an actual human gets on the call. I see myself staying with Joe for years to come.

Highly recommend Joe Paul for any of your insurance needs. Such a respectful, kind, and caring team…read moreand are always willing to help you out promptly in the time of need. Thanks for always taking care of us!

My entire life I used the most prominent name in insurance for all my/our needs---auto, home, etc…read more As their premiums rose, I became concerned. Every time I saw their inundation of tv ads...Patrick Mahomes, Andy Reid, naming rights for our local arena, etc...it led me to research what they spend annually...more than $1 billion. Why? I became unhappy I was subsidizing this seeming overspend. Looked locally when another increase came my way. There they were/are...local...customer-focused and at a reduced rate with some additional coverage for home, car rental, etc. Was somewhat familiar with our eventual choice...Auto Owners and now a year later have found Harrington to be a very smart choice at every metric. Comforted by knowing what to expect from them, the service they provide. Not many may sing the praises of their insurance quest...but I certainly will.

They dont like immigrants/accent…read more.. I called them up for a homeowners quote on 4/11/2019. The lady who initially took the call was very POLITE. I was told that a male agent (can't recall his name anymore) will call me back soon. In few minutes sure enough an older guy called me back. After a few sentence it was obvious to me that he is an old seasoned pro, doing this job forever. VERY EXPERIENCED!!!. He took the needed information. He did not say anything unprofessional but it was CLEAR that there is some subtle dislike towards me. I did not object on it., I did let it go.... He asked me if I own my house?...I told him I did...."Are you sure?".....I said I know that I own it....."Is it paid off?"...."Yes Sir, it is. It is free and clear".... "Hmmm" he said. It was pretty weird. Many people have paid off houses. At that point I knew that something set him off. Agents wanting your business will say something like this: " I will call you back with a quote in few hours". Or something along those lines. Not him! He said: "I know your email, I will email you IF I can help you".....I was 110% sure that I wont hear from him again. Sure enough there was no news from him. I am an immigrant living in the States for 20+ years. I own 2 houses. My credit is 840. I never filed an insurance claim in my life. I have a pretty good command of English. SO ANY INSURANCE COMPANY/BROKER SHOULD BE ABLE TO PROVIDE ME A QUOTE WITHOUT ANY PROBLEM. CONCLUSION: the "gentleman" disliked my accent more than he liked the easy money he could have made offering me a policy. I reached out to them 3x via their website asking what happened. Trying to find out why he never gave me a quote. The 3rd time I voiced the suspicion ( remained well mannered) that the old guy has discriminated against me bc I am an immigrant. They never got back to me to discuss the matter. NOT ONCE! I did let them know that I will write a review. They ignored it, no calls or email response from them. I HOPE THIS REVIEW WILL HELP SOMEONE IN THE FUTURE . IF YOU HAVE AN ACCENT PERHAPS IT IS WISE TO TAKE YOUR BUSINESS SOMEWHERE WHERE IT IS WANTED.

I am extremely disappointed with my recent experience with Steve Cannon State Farm Insurance…read more I initially called the office to add a new vehicle to my existing policy. I spoke with Colin, who provided me with a quote for the new vehicle. I asked him to email the quote to me, but he explained that due to a system change, he was unable to send the email at that time. He advised me to call back the next day to move forward with the process and assured me that he would leave detailed notes about our conversation, including the quote he provided. When I called back the next day, I spoke with Marisa Litavis, and unfortunately, she seemed completely unaware of the conversation I had with Colin. Instead of professionally reviewing the situation, she made an inappropriate comment along the lines of "you know men do not give details," and also made additional comments about Colin's work ethic that I should not have been privy to as a customer. That was extremely unprofessional. Marisa then gave me a new quote for the vehicle, but the amount was over $100 more per month than what Colin had quoted me the day before. When I questioned why the amount was so different, she stated that they were doing system upgrades and said she would double-check and call me back. When she called back, she told me that the higher amount was the new price and that Colin's quote was incorrect. Because of the drastic difference in price, I let Marisa know that I would be shopping around for more affordable insurance. I ended up finding a new policy for both my home and auto insurance with another large company. Not only was the new company able to offer me better coverage, but the price was also much more affordable than what I was being quoted through Steve Cannon State Farm. Since the State Farm office was already closed by the time I secured my new policy, I waited until the next morning to call and cancel my existing policies. When I called, I spoke with Marisa again and informed her that I wanted to cancel because I had found better and more affordable insurance. Her tone and attitude toward me were extremely rude, nasty, and unprofessional. I felt mistreated and disrespected, and honestly, the way I was spoken to made me feel like I was being treated unfairly as a Black customer. Marisa told me she would cancel the policies and that I should receive cancellation information. Because of how poorly the conversation was going, I told her I preferred to stay on the line until I received confirmation. She rudely told me to "hold." Once she came back on the line, I was able to confirm that I received the cancellation information. However, while I was still speaking, Marisa abruptly said "okay, bye" and hung up while I was mid-sentence. I called back and told her that she had hung up on me while I was speaking. She denied it and became argumentative. She also stated that she wanted the rate and company information for my new insurer, but at that point, I no longer felt comfortable continuing that discussion. I told her directly that her behavior was rude and unprofessional. I have had my home and two vehicles insured through this State Farm location since I purchased my home in January 2021. As a long-term customer, I expected to be treated with basic respect, professionalism, and fairness. Instead, I was met with inconsistent quote information, inappropriate comments about another employee, a lack of accountability, and extremely poor customer service when I decided to move my policies elsewhere. I used to think highly of State Farm as a brand, so this experience was very disappointing. I truly hope State Farm does not condone this type of behavior from any office representing its name. It is unfortunate that this location gave me such a negative final experience after years of being a customer. Steve Cannon State Farm needs to do better. Customers should be treated fairly and respectfully, even when they choose to make the best financial decision for their household. No customer should feel mistreated, dismissed, or disrespected simply because they found more affordable insurance elsewhere.

Meeting with Colton Cannon was great. I found him to be personable and knowledgeable as we reviewed…read moremy policies. He even pointed out a few ways I could save money! This in-office meeting was well worth my time.

We have had great experience with Steve Yap State Farm Insurance and our agent Matt Bearden. It…read morefeels more like a partnership where we ask for guidance and we are provided the information to make the decisions we need to concerning our coverage. There is no "selling up" etc. I really appreciate that they are friendly, very accessible, and put me to ease in discussing our insurance needs. They have saved us considerable money in insurance premiums as we have found them to be competitively priced. We have an excellent insurance company behind us!

We have had our car and home owner's insurance with this company for over 2o years. They have…read morealways been responsive to our needs. I recommend them.

I have never in my life felt as well communicated with and understood as I had with Jordan Smith…read moretoday. He was compassionate, humorous and at no point made me feel small or condescended. He went above and beyond, and likely deserves a raise xD

Justin was so helpful and knowledgeable! He took the time to ensure that I was aware of how I could…read morepay less for my car insurance. By the end of our conversation I had a lower rate. Thank you!

I have been with State Farm for 50 plus years - for a reason. When I needed help in N. Georgia, I…read morecalled on Jason and Paula, and they met all my requests, and in a timely and professional manner.

I had been looking to change my auto insurance. When I spoke to zack, he found me exactly what I…read moreneeded to insure my Avalon. Not only that, zack was patient and personable. I would sincerely like to adopt this fine young man! Ms Jane. 80 yrs young

My experience was fantastic! I had heard State Farm insurance in GA was dropping insurance costs a…read morefew months ago and I was sceptical, but they really came through! I ended up with vehicle insurance and a life insurance policy for quite a bit less than my last vehicle insurance alone! They took care of everything! Couldn't be happier.

This was a return call to the agency in reference to a form that we needed to complete. We had a…read morenumber of questions we wanted to discuss, Ryan answered all our questions in a professional manner. He also inquired about all our needs and explained coverages so that we understood.. At the end of the call I realized that I was talking to the agent Ryan Murchland himself, he was taking calls at 4:00pm on a Friday. He did introduce himself at beginning of the call but I assumed it was a member of the office staff. We were on the phone over an hour and he patiently answered all our questions. He made some suggestions of coverages that may benefit us in the future. We were very pleased with our conversation and feel like he knows customers as cutomers.