I have been pleased with all aspects of Carlo Giraulo's Allstate Insurance Agency. His staff are…read morevery warm, welcoming, engaging and knowledgeable. Additionally, I find them to be very accessible. When I call, I get a real person who is local. I've unfortunately had several issues that I have needed assistance with and am impressed with the level of service and the speed at which the response occurs. Carlo is very thorough in his explanation of the impact a change in insurance will have on my life and he treats me respectfully as I know NOTHING about insurance. I don't feel stupid asking questions. When I have had a claim, I have always had it handled professionally and quickly. Highly recommend.

I've been with Statefarm for about 35 years at this time. Tried two other insurance companies who…read moreoffered lower prices but who also increased prices every year. The company has always been good to me. When a hurricane destroyed my car and part of our house, the claims process was easy. They've been fair and offer many different discounts. Came back to Maine 3 years ago. Lisa's office (I've worked with her and Kyle) is great! Everything is always taken care of (changing policies, moving accounts, getting new quotes etc) very quickly and professionally. One of the few businesses I know I can ask and then forget about it because it WILL be done. Filed for reimbursement on a lockout today, the check was ready within a couple hours. Awesome!!! I've been loyal so State Farm for a while. As long as I'm here, I will work with this specific office.

I was recently involved in a collusion and Julie Francis and her staff member, Erica, guided me…read morethrough the process. My car was totaled and I had the replacement value of the car paid to me fairly rapidly. Thank you all very much.

I have always had great success with State Farms at this location. Julie and staff have gone above…read moreand beyond being certain that I understand my policies and coverage, as well as highly response with any questions/needs I have. I highly recommend this office for any insurance needs.

Would highly recommend this insurance and Real Estate business. We have used them for the past 15…read moreyears for our year round lake home in Naples!

I have been with the Pratt Agency for quite some time, years. The best part of it is I can call on…read morethe phone and talk to the person in charge, get quick answers because they have the experience and knowledge to work with. It makes such a difference to deal with people that are competent and have the authority to back up what they suggest that I need for insurance. I highly recommend them. James Long of James Long and Sons General Contractor.

Matt insures our home and its contents, our cars, plus an umbrella policy. He gives clear advice…read moreon our coverage decisions, and he handled our car damage (a total loss) generously. He is always quick to return calls and answer queries. You can't ask for more.

Like a Bad Neighbor, State Farm Is There to Make It Worse…read more We had a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we've trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; "It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process." Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were "probably not covered" and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That's not customer service; that's outright disrespect. What's worse, Angela admitted that although State Farm claims to review policies with customers yearly, that "did not happen" for us. Her exact words were, "Well, we intend to," which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you're considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won't.

Deanna Lynn is an amazing, experienced agent who is reliable and trustworthy of giving you the best…read moreadvice possible when it comes to insurance. She is a great communicator and has had many years of experience with State Farm. She has a great team that works with her to help you with any type of insurance you're looking for and is so personable.

David came to my home, patiently went through my coverage to be sure that all the right things were…read morecovered, and that my concerns were addressed. He then. gave me a quote and yes, indeed did save me a with an excellent company behind him. He gets an A+ or five

Amanda was great. She was knowledgable and quick with a new quote. She represented her office well.read more