Adore this local shop. They recycle, love dogs, and always have happy people working behind the…read morecounter. Thanks for being in Santa Rosa!

Lester, in response to your reply, your associate was rude and defensive from the moment I called,…read moreI even thought I had a wrong number with her monotone and rude way of answering the phone and had to call back. I didn't even have time to press her for an answer. She hung up on me. You must not have read my last message to you three weeks ago as I had stated that I didn't care to point the blame at anyone as your employee was rudely defending herself and denying everything. I simply wanted to know what the next steps would be and how to solve this problem but she hung up before I could finish asking that. Then refused to answer when I called back. The last known whereabouts of that package was at your store. You told me in a private message that it was picked up at 2:30 pm but you refused to show me receipts or proof that it was picked up. You failed to answer the questions I had asked in those private messages. You failed to follow up with me to try to de-escalate this problem. But your concern about your associates feelings rather than a customer's satisfaction is very telling. I had every right to be upset. The representative from the FedEx office that I spoke with today even confirmed that you let that package sit there for three weeks. Seems like she knew you've done something like that before. Yes, this case is closed. Mystery solved. You kept our package in your office until two days ago. You can deny it all again and gaslight, but that just makes you look even worse. Please do not reply to me again. *************** I am updating my previous review because I now know what actually happened to our shipment. It's a shame that I had to find out this information on my own rather than from Lester and his associates. A FedEx 2Day envelope containing vehicle registration tags was dropped off at this location on June 16. It was supposed to arrive on June 18 but wasn't delivered until July 9. During that time, my husband and I drove the vehicle from Las Vegas to Boston with expired registration tags because the tags never arrived. We carried DMV paperwork throughout the trip and worried about being stopped in multiple states. While we were traveling, I called this location to ask why the package had not moved. Instead of looking into it, the employee was dismissive, defensive, rude, and abruptly ended the call. After the envelope was finally delivered, I contacted FedEx directly. The representative investigated the shipment and informed me that the package had never left this office and was not picked up until July 7. She also had to apologize on behalf of this office and that a payment was made for $70 for two-day shipping and received it more than three weeks later. The delay itself was bad enough. Being dismissed when I called seeking help was even worse. Had someone taken a few minutes to investigate instead of acting defensive and more concerned about their associate being questioned and ending the conversation, we would have had answers weeks earlier.

I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

My wife has had several terrible experiences lately with bad service on Amazon returns from this…read morestore. Twice they have made errors with the same package and the employee here not properly labeling the package therefore it was returned to our house and not to amazon. I waited to see if things would get better because everyone has a bad day. But now this is the third time they have made a mistake but this time it is much worse!!! My wife brought her $500 Dyson hair dryer here to return to Dyson for repair and Dyson just emailed my wife saying her package did not contain a hairdryer that it had a back scratcher in the package. This place or their carrier has some answering to do!

He did a great job on my author/book posters! He is knowledgeable, careful and does quality timely…read morecompetitively priced work. He's my go to printer!

Ivan is amazing!…read more It was Saturday. I had a meeting Monday and desperately needed my art book and sculpture business plan printed to present to a group I was meeting with for the first time. I googled printing companies and found Santa Rosa printing. They were closing in an hour! I called and Ivan offered to wait until I could arrive, because the files were too large to email. Holy moly, the print job was incredible! Great detail in the images! And he had them ready for me in advance of my meeting in San Francisco! He really went beyond. I am so deeply appreciative and cannot thank him enough. Thank you Ivan!

I have used this UPS Store well over a dozen times, and I can honestly say it is the best customer…read moreservice I have ever experienced. The entire team here works together seamlessly, they're professional, kind, and efficient. You can tell the owner knows exactly what she's doing because the staff reflects that leadership. It's honestly astonishing to read some of the negative reviews!! they can't possibly be about THIS location. I've worked in customer service for over 20 years, and I know what excellent service looks like. This store has it. Every single time I've been here, they go above and beyond. As for the people complaining about costs: running a small business isn't free. Everything, from receipts to packaging materials has a cost. That's reality, and this store is fair and transparent about it. I cannot say enough about this location. It's exceptional, and I will continue to trust them with my business.

Hands down, the BEST UPS Store I've ever been to!…read more I don't normally go out of my way to write reviews, but this UPS Store deserves every bit of praise I can give. I live in a neighboring town, and I gladly make the drive here because the level of service and value is just THAT good. The management is phenomenal, friendly, professional, and genuinely invested in helping every single customer. You can tell right away that this store is owned and run by someone who truly cares, not only about their business but about the community they serve. It's rare to find that these days, and it makes all the difference. Whether I'm shipping a package, printing documents, or needing help with something random, they go above and beyond to make sure everything runs smoothly. They're fast, efficient, and always greet you with a smile. It never feels rushed or transactional. It feels like I'm supporting a local business that actually appreciates their customers. On top of all that, I've learned the owner is super active in the community through pleasant conversation we've had, which makes me feel even better about supporting this location. It's the kind of place where you leave feeling taken care of and a little bit happier than when you walked in. If you're looking for excellent service and a team that genuinely cares, this is the UPS Store you want. Worth every mile of the drive.

I came in to get a document resized/printed and I was greeted and helped by a friendly employee…read morenamed Andrew who was so helpful and kind. He was such a professional, he knew exactly what I needed and perfectly fulfilled my request. His expertise was well worth the price. Thanks Andrew!

Dropped in at the last hour of the evening before closing and had great service from the staff on a…read morerush job. Staff were helpful and showed me ways to do my project and to save money although I didn't choose that route; I appreciate the feedback and information. Much appreciated! Above and beyond. Wish I took their names for this review.

I work for a family as an assistant/home manager. When they want something, they get it and in…read moretime for their events. I was tasked to print a photo and have it framed within a couple of days, tops. I went to The Lab and met Jennifer. What a lovely woman and helpful, accommodating, friendly, creative, and suggestive. All qualities I was in need of. She rushed my order, did an amazing job blowing up a smaller pixel photo to a large format using computer techniques. A real pro, she was able to tell me what sizes would work according to what we have and what photoshopping can do. We decided on something , I ran to get a frame, and she put the whole thing together, charging hardly anything for all the things-- rush job, putting the finished product into the matting and frame, etc. I also met her partner (I assume), another woman, and Jennifer told me, "We are a small business, it's just she and me." Cool! I will be returning to this business for future projects and I recommend you consider them for your printing needs!

Oh my goodness! They did an amazing job. I brought in a photo that was from 1986. I wanted to make…read moreit bigger and they did such an amazing job! I was almost in tears. This was around the holidays and they were able to get it to me before Christmas. I'm so happy how it turned out. I highly recommend checking this place out.

Fantastic service…read more Thanks Martin Upper Valley Development Co

Addendum to the One Star: The next day, this fellow heard me out and sincerely apologized, and gave…read morea credible explanation of why he did that. I watched how he handled my original art and he was being careful with it. They do good work for a reasonable price; the color-adjusted scan was perfect.

I have used Clone for work stuff before so I knew where to go when I needed some binding done for a…read morestudy guide for my masters program & they quickly fulfilled my order thoughtfully and carefully! As always, thank you!

Great local print service, easy to work with, and affordable prices. Thank you Clone Print!read more

I love this ups store! They have always been kind and helpful to my daughter and I and they are…read moreopen Sunday!!

Amanda was the absolute most amazing person punctual communicative, hands-down the bestread more