Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

BEWARE!!!! This is a completely fraudulent company of nasty unhelpful rude people! Upon check in we…read morewere told by a completely clueless woman we had reserved 3 condos for 3 people immediately I said Nooooo it was one we checked the credit cards and sure enough was charged 3 rooms the woman said well your only taking one they will see that when they check so I called Saturday again to get this resolved no resolution then Monday this nasty nasty lady says I will call you back no call back Tuesday I call again and this same nasty woman says well you booked 3 rooms we can't help you needless to say we will be disputing the charges and opening a case with the better business bureau!!!!STAY AWAY FROM THIS PLACE AT ALL COSTS ITS DISGUSTING AS WELL NOT TO MENTION THEY STEAL MONEY

we come to ocean city every year, and this place is just a joke, front desk is a joke, they are…read morerude, they let someone come in without knocking or announcing there presents until we yelled out from bedroom, we went to dinner came home gate was open which was locked when left, felt very unsafe let that night called the next day to let them no we left and why, they were rude talking nasty to us, I would not spend your money here, place is dirty and just all around a nasty place and service they are a joke. only giving one star because you have to for review, i would give -0

This was our 2nd consecutive year renting this condo. We love everything about it!! Great views and…read morelocation. It is well-equipped and very comfortable. We will be back to Golden Surf 801 with Century 21 New Horizon next year.

We rented a unit but had to cancel due to a family members health issues. We were told we would…read morereceive a partial refund if the unit was re-rented. This was in July. It is now November, and after months of calling, emailing, and speaking with many people, we still have not received our refund. We are told we will get it, and we were told the amount of the refund (almost $600). We have been repeatedly told that the person who does the refunds will be reminded.

If you want a company that returns calls and texts, or want correct information from your…read moremanagement company, or want experienced help to fix community issues or need your management company to effectively manage pretty much any sized project SHORE MANAGEMENT IS NOT FOR YOU! Pick ANYONE else - not sure if they are understaffed or just dont care but the end result is the same.

I'm updating this review to reflect a more thorough accounting of my interactions with Shore. It…read moredoes seem that some things take a while to get updated on or a response, while others are more immediate and timely. I hope to have more positive experiences with Shore, not only so I can update my review, but also because as a management company I hold them to a standard of which they should hold for themselves. Communication is key in all businesses and relationships. I hope that line of communication I've received in this recent past, continues throughout this year and beyond.

No, no, no!!!! Rented a property from here with a 3 p.m. check in. Arrived at the condo around 3:40…read morep.m. to find that it was filthy! Dirty diapers in one bathroom and trash in the other bathroom. Crumbs, cheese and dirty utensils in the kitchen. Floors were filthy and that is just the tip of the iceberg. The front door does not latch, or close for that matter, so you have to use the deadbolt. Called the company and they did sent someone out to clean the condo but never got a follow up from the company. You would not have read this review it someone had just called to check in with us. They were the deal breaker in whether ocean city was in our vacation future. Back to Myrtle next year!!! .

The worst possible customer service. I don't know what it's like for the tenants, but as an owner I…read morecan attest to their gross incompetence and utter indifference. If you own a rental property, they will rent it to absolute savages who will destroy your property. Even if you come in as soon as the tenant leaves and see the damage with your own eyes, CB will refuse to hold back any security deposit. Oddly though lots of complaints here are from tenants who rented garbage units through CB and were docked security for clogging drains. Funny because I was told today that clogging brand new plumbing is "wear and tear." Maybe CB is just a giant scam on both ends. The owners get treated like garbage and so do the tenants. I've had either reckless tenants or terrible cleaning crews. But there is no recourse with the tenants when they damage your unit. And they will damage your unit. Vicki Burrs knows one answer to a problem--we don't care. That's her go to when lying doesn't work. But she'll lie too. If you're renting in OC, stay away from CB 118th street. If you own a rental unit stay away from CB Vacations 118th street. Go directly to Vacasa. Hopefully once the transition is over, Vacasa will fire the rude, incompetent staff and replace them with people who take pride in their work. They're a disgrace to the service industry. These agencies are holding on by a thread because AirB&B provides better service for renters and better property management for owners. Plus they cut out the lazy inept middle men. Stay way from Coldwell Banker. They're an embarrassment to themselves and an insult to everyone they deal with.

Poor business ethics. Would not refund after my mom was hospitalized 10 days after booking. This…read moreis not how an upstanding company works. Did not do the right thing.

We have stayed in a few different properties managed by Benchmark. The units were all clean and…read morewell kept. Rhonda and Dave are great hosts and always quick to respond to any questions we may have. It is very easy to view all the properties they manage and to book on their website. Check in process is simple and there is no running off to meet someone for keys.

Gloria Lamonica is your employee who works at Bishlop's Landing North. She is outstanding and is…read morealways there to answer questions and give any assistance she can. I was a new resident last summer and she was a big help getting me up to speed on Bishop's Landing HOA. Gloria is an employee who you should be proud to employ. Kudo's to Gloria. Barbara Fleming BL NORTH

We are attempting to obtain approval of our HOA's Architectural Review Committee for an improvement…read moreto our property in Bishop's Landing. Roberta has been an immense help in our effort. She is extremely responsive and continues to assist throughout the process.

I bought a condo four years ago in an association that managed by these people. From the beginning…read morethey were absolutely horrible, poor communication with residents and very rude and extremely unorganized. I recently went to sell my condo and I asked for resale docs I was given two different prices. I also have not paid my condo dues in six months and was planning on paying everything at closing, which is three weeks from now but they threaten to put a lien on my condo and wouldn't accept to get paid at closing. The lien would have been filed Aug.1st and closing is Sept.13th. These people are really unreasonable and I would steer clear of using them to manage you home let alone your dog house. Also look at the reviews posted. One is by the owner which you can figure out which one is him and a couple of people they know including a window contractor that probably isn't licensed like the guy they had sent to look at my floors 3 years ago. Steer clear!!! Rude and unreasonable especially with everyone dealing with a pandemic, but when their family member died they needed time to cope and put condo owners on the back burner. What a joke! In my opinion I would never have them manage my trash can in front of my building. My 3 year old would do a better job. See pics attached.

My name is Chris Vedeloff. I signed up with Coastal Property Management after a very bad experience…read morewith a previous property manager. I was very hesitant to trust Mike Cullen with almost anything. After some issues arose in which I was helpless to handle from a distance, Mike went above and beyond to handle them, while making sure to look out for my best interests in the process. He and Lisa have shown that it doesn't require a huge company to handle things. What it requires is an honest team that cares about their clients. I would highly recommend them to anyone looking to have their property managed on the Eastern Shore. There fees are way more reasonable then other property managers and their polices and procedures are much better. I plan to utilize them as long as I still own my rental.

We had a small house at 330B Forsythia Court, Bethany Beach, DE. It was a last minute "find"…read morebecause we had not decided to come to BB earlier. The house was well located, small, but fine. However, the owner has a lot of stuff in the garage, kitchen, etc. There was little room in the kitchen for the essentials we brought for cooking, etc. We like to cook, so we were disappointed in the lack of available space. However, we managed fine, and enjoyed the week. We liked being close to town and walking distance from the beach. It was a lovely week!

We stayed 2 weeks in Bear Trap Dunes, 83 Orchard Glory, and it was very nice place. It provided us…read moreaccess to the pool, bike riding, the beach and many restaurants with in a short drive. Told Wilgus on check out about the water pressure in the shower and they said we should have called and they would have sent someone to fix it. So I hope that has been done.

An Excellent real estate company with Highly skilled agents that work hard to help with your home…read morebuying and selling!