I am 61 and this was the worst medical encounter I have ever had in my life. The dentist was…read morearrogant, rude and almost MEAN and seemed only concerned about himself. He actually read me the riot act!!! There was no medical concern at all. Zero compassion, empathy or even ask if I was in pain. I just called and wanted my antibiotics refilled until I could get to my appt in August. (The staff got me in the next day). He refused to refill it and when I asked if he was going to even look at the abscess, he said " No, why should I". If you are not here for the procedure (surgery) I just inconvenienced him and his staff and wasted his time, someone else could have been in the chair instead of me. No one told me that I was to have surgery right there and then. They called at 9:30 and told me to be there at 4. I really only asked to have him look at it when I called. I was totally clueless and then they canceled my August appt. and made the next surgery date for October. They can keep it. I will not be back. I highly recommend that you find someone else. He is not pleasant, no bedside manner. You are just a process that he hates evidently. Every minute must be dollars to him. After he spoke to a patient the way he did to me, I would hate to see how he treats his family and staff. By the way, the staff was very understanding and sympathetic.

Excellent special care of my gums by Ashley. She was attentive to my needs during each step, and…read moreoffered good information and advice for ongoing care.

I'm writing an update because I sort of feel 3 stars is too low! I noted in my original review the…read morefew things I wish were different (privacy, long wait times to reschedule), but after having a dentist appointment today I wanted to boost the stars to 5 because of the great customer service!! I had a 3-hour appointment, and I was very nervous, yet the dentist and assistant were very understanding, easy going and communicative during the entire process! For people who are nervous to go to the dentist, this can truly be helpful! I'm also updating for the overall friendliness of everyone there! It made my experience a lot more manageable knowing that people sympathized with you and genuinely wanted you to be comfortable!

If you're looking for extraordinary dental service, this is the place to go to. They got me in the…read morenext day and got all my files from my former dentist on their end and I didn't have to lift a finger, amazing secretaries, clean and welcoming clinic makes you feel right at home and comfortable. The doctor explains everything he's going to do before they go and do it and made it painless, Didn't even know he pulled the tooth! Extraordinary staff and doctor glad I made the switch!

Amazing staff! They make me look forward to going to the dentist! Cleanings are thorough and when I…read moreneed dental work done I can count on it being done correctly and in a timely fashion.

We live outside of Minocqua Wisconsin. We had a dentist in Minocqua but we knew he was probably…read moregoing to retire so we decided to find a new dentist to satisfy our needs. We tried a few others in the area and we finally landed upon Northwoods Dentistry in Wooddruff (Minocqua). Although we are pretty good judge of our personal needs---this was a huge mistake. While customers of this dental clinic---and not for a very long time---we were charged for mistakes (a filling on my wifes tooth fell off---2 times) ..the first time the dental clinic took care of it. But the second time they wanted us to pay to reattach it---so i complained about that and said I didn't think that was right --they subsequently reversed the charges. Then one day-- I had a bad tooth ache--real bad---and I felt abandoned---no help for my pain. It was up to me to find relief. So I searched and searched and found a Dentist in Park Falls that gave me relief. But the real kicker---I had another tooth that was bad---I mean really really bad --although i am not a woman...I would have preferred giving birth than dealing with this pain. Again--i felt abandoned by Northwoods Dental Clinic of Minocqua. So I searched and searched on the web and landed upon Szmanda Dental Clinic in Wausau--it was about 6:30 pm and somebody actually answered the phone. I was treated with so much respect and empathy---they fit me in the next day and I was finally put out of my misery as Doctor Nichols and his staff --on the spot--- extracted the tooth that was giving me so much agony--thank you Szmanda Dentistry. More to the story: We decided to move all of our dental deeds to Szmanda Dentistry and Doctor Nichols-- my wife is kinda woosy when it comes to dentistry stuff---they treated her with kid gloves--she was very relaxed when we left. I was so relieved. so thank you Dr. Nichols and Staff--Brianna,,Hannah and Robin too.

I love the staff and the doctors!! Was able to fit me in when no one else could, after that I…read morebecame a patient, I highly recommend this center!!

I have gotten fillings and cleanings here and it's always been, well, about as comfortable as…read moredental work can be I have never been mistreated and the staff are very accommodating. The building itself is really nice. Every room has a TV that shows what's on the computer, so you can see your bitewing X-rays as they come in. Once you lay back, there's a TV on the ceiling you can watch, with no sound if I remember right, but subtitles are on, which I kinda prefer in this case.

Very clean and professional dentist office with the latest technology and equipment. I loved the…read morecomfy chair and ceiling mounted TV not to mention the floor to ceiling windows! I really appreciated the quick x-Ray results that pop up on the large screen so you can see everything right away. It was kind of terrifying to see everything up close but very helpful nevertheless. My hygienist was very thorough and personable. She explained everything before she started working on the next area so there were no surprises. She did a great job cleaning my teeth. The dentist was great too but he did remove his mask towards the end while standing up and explained my treatment plan. He did maintain distance but was still in the room with me so that made me a little uncomfortable. I also wished they could elaborate more on preventive measure for future reference in addition to treatment. Overall, I am satisfied with my first cleaning visit here and will return for appointments.

I would not recommend this Dentist - especially for seniors and vulnerable people. I felt totally…read moretaken advantage of. In early September 2025 I was at my remote lake house in Hiles, WI with discomfort from food trapped under a molar. No dentists nearby were available so I searched Wausau, Wisconsin and found Dr. James S. Kim who advertises "all phases of dentistry." Called 9/4 and explained that food kept getting caught causing pain. Staff told me to take Tylenol/Aleve for almost two weeks as the earliest appointment: she booked was 9/16/25. No mention of cost. This was obviously NOT an emergency visit and should not have been charged as one. I was trusting they would offer me a standard of care required by the profession at standard fees for the area. The day before the visit they called and informed me I had to pay $379 for the appointment with no explanation of what it included. As a new patient, I assumed it would cover x-rays, exam and cleaning from a dental hygienist. I trusted they were ethical. I drove one hour. The staff took x-rays and set me in a room. Dr James Kim examined my teeth and told me there was a cavity. I asked about a teeth cleaning and was told there would be no cleaning - that it costs an additional $142 and they were booked out until November. They told me they have no hygienist to clean teeth - that Dr. Kim does all cleanings. Dr Kim explained I had a cavity and his treatment recommended was: Two crowns - the tooth with the cavity and the one next to it Wisdom tooth extraction - (it was not cracked or causing me any problems whatsoever) Night guard Total cost - $5,593.00 for treatment for 1 cavity. I inquired about doing a filling but Dr. Kim claimed a simple filling was "impossible." I was leaving Wisconsin at the end of October so I did not book anything with Dr. Kim. I believed and trusted him when he said I needed all of this recommended treatment for $5,593. He asked me what I did for a living which I found odd. He did not ask me anything else about my life. I immediately made an appointment in St Louis with a general / cosmetic/restorative dentist. I did not tell them about my experience or diagnosis with Dr Kim. The soonest they could see me was November 19, 2025. Diagnosis after new X-rays: a cavity and treatment was routine filling needed -- $185. No crowns, no extractions, no mouth guard - no SCAMMING! For reference, my St. Louis new-patient visit ($400) included for 1 year - two cleanings, 2 fluoride treatments, full X-rays, and 2 exams and discounts for treatments. Far more than the nothing I got for $379 from Dr. Kim. This felt like classic predation on a senior in pain far from home: delay care, spring a big fee, then scare with thousands in unnecessary irreversible treatment. I've demanded my $379 back and filed with the BBB. Small-claims court in Marathon County is next if they don't refund by December 10, 2025. Seniors and out-of-towners -- AVOID DR KIM and this office. I am considering filing a complaint with the Wisconsin Dental Association & American Dental Association

He is a huge Jerk. Does appointments for military personnel and everyone i know in the area refuses…read moreto go to him so they travel an hour instead. I highly recommend not going there. Besides that his work is bad, he has no care if he'shurting you. Had fillings come out and blamed it on me. Had my teeth cleaned and he was a jerk about it. Never going back. Zero star rating.

2 Stars! Expensive and did a crown and left enough space to drive a truck through. When I asked…read morefor him to fix it he came in and ground down a upper tooth and said that should help. It did nothing to fix the issue. And I spent thousands with this dentist. I found another dentist!

Fantastic dental appointment at Weston Smiles! Dr. Welles is so friendly, knowledgeable and…read moregentle! His entire staff is so wonderful as well! I thoroughly enjoyed my appointment!

I highly recommend Dr. Andrew Welles and his fantastic staff for your complete dental care! Dr…read more Welles took all the time needed to answer all of my questions! He was very easy to talk to, and was very knowledgeable! His entire staff, including his front desk, staff, the hygienists, and all of his assistance were so gentle, knowledgeable, and answered all my concerns and questions I had, and were so fun to talk to!! Weston Smiles, and Dr. Andrew Welles and his excellent staff are wonderful!!

I recently visited Dr. Van and he has been more than kind and generous than I ever expected. My…read moreapologies for being rude or inconsiderate toward you. You are a phenomenal dentist. The best I've ever had and I don't want to lose that or the relationship that I have developed with you because I truly like you as a dentist and a person in general so once again, thank you. I'll see you in about a week. Michelle

Awful experience for both my husband and I. The crown that was seated on one of my teeth and my…read morehusband's have noticeable gaps where bacteria can get in. When questioned, VanSykes said it was within range even though on X-rays, it's obvious. Next, I was offered a 'free' tooth mold for veneers if I would have chosen to get them. When I decided not to, they charged me $395 for the mold. I mentioned it to the dentist that he, himself said they were free, and he denied. Then I overpaid one of my procedures by $250, they didn't tell me that I had a credit and when I accidentally found out by from one of the billing folks, they were not going to give it back in case one of my next procedures was not paid. I have insurance and always paid everything on time. Their billing department was incompetent for submitting claims to my insurance and I had to call them many times just to get them to submit the claims properly. Recommend to find somewhere else and be aware of a huge amount of great reviews, not sure how they got them.