I walked into this music store on a Tuesday and they truly have EVERYTHING. Anything you need to…read morebuy for creating music, they have it. If you need repairs done, they can do it. If you want lessons in singing or learning any instrument, they teach it. Seriously, come here! The store employee was a friendly woman, too. Very knowledgeable.

Glad I went here. I had a clarinet serviced for a regular tune-up and it took less than a week…read more This was so fast compared to other places that estimated 2 weeks to 2 months! A list of all the work was provided upon pick up and it was very reasonable priced.

I love this place!…read more Everyone is so friendly and very helpful! The workers are so caring and kind when it comes to their staff and customers. It's always so fun to go in and to be there and even more fun to play music! The staff are so patient with us and very good at communicating. They are very supportive and also encouraging!

My 8 year old daughter has been taking piano here for almost a year…read more The space is so beautiful and Mr. Kevin is so patient with her and with a focus on basics like major and minor scales, she is developing a good musical foundation. Oh! And they have the best couches to wait on!

I contacted Seth about having a custom design painted on my guitar. Seth ran through several mock…read moreups with me and gave me expert advice on deciding on a final design that I really love. He kept me up to date on the progress and went the extra mile to do a super high quality job and keep on schedule even when a third party vendor added a delay. His attention to detail and level of professionalism is outstanding and I can't recommend him highly enough.

I can certainly say that this school ROCKS! The Rock Recitals are incredibly fun and the teachers…read moreare really engaging, professional, and experienced. Best of all, they come to my house so I don't have to waste gas or time driving around. Thanks Guys!

Wow- what a great experience for a first time middle school band mom!…read more The friendly employee (I wish I remembered her name!) made the processes quick and painless! We were given all the information needed to rent a trombone, necessary books and cleaning equipment. Their 'rent with an option to buy' is a great deal if your kiddo is set on an instrument for a few years. 5 stars! Mom approved!

I've had a flute for about 40 years. This is my Baby. I've taken it to other places in the area to…read morehave it fixed and they did my Baby wrong. :-). I brought it to the San Diego Music Studio and spoke with both Brian and David. Not only did they fix it under their estimate, but I haven't heard my Baby sing so beautifully in the last 40 years thank you so much

The owner and the one gentleman who worked there are top-notch guys. Spent a lot of time with me…read moretalk to me about different guitars why I was there. I learned a lot. I had a lot to think about when I left. I didn't end up purchasing anything then, but when I do, that'll be the place.

The best music store for guitars in North County. The store is well-stocked, and staff is…read moreknowledgeable. I always try to stop by when I am in town. On my last trip there, I was delighted to find that I could rent a guitar for a month for $60 (I took home a Yamaha Revstar Element - nice playing instrument).

We have now entered the realm of student music... along with (what seemed) the rest of the entire…read morelocal school district(s). Bertrand's Music already did a great job marketing last year to introduce the kids to various instruments, and to provide parents with information about how to secure rental instruments and lessons. The fliers and information were helpful to return to this location. We were fortunate to identify a couple of violins from close friends but they desperately needed restring and repair. We came in Saturday to meet Troy - who was the nicest young man to help us identify the services needed. He provided detailed information about timeline and quote and made the whole experience painless. Mind you~ this is their busiest season at the start of the school year. Even though the building was filled with families, students, crying babies, and various instrument noises.. Troy provided top notch service and executed all needs without a hitch. We submitted instruments on Saturday and received a detailed telephone call by Monday to retrieve the instruments. Even upon return, we had the high fortune of meeting with Troy again. One of his fellow associates (newer in her training) helped us at first. Troy came to the rescue to help clarify the transaction, identified a computer error in billing, and skillfully provided us with the close of transaction needed. He went above and beyond to then offer to tune the instruments using one of their tools behind the counter (and he doesn't even play violin! just knows the ear and use of equipment). The violins sounded lovely. I never met this young gentleman before, but if Troy is the standard of hiring at this type of establishment, he has secured my business and my recommendation to come back to this Bertrand's. He was kind, well informed, and efficient. I was able to have two instruments repaired, tuned and timely prepared for the this wretched band season (I have two very excited musicians and a new box of earplugs.) The prices were reasonable and the service quick. He couldn't have provided better service. Be sure to ask for Troy when you return if you need anything related to music service needs. He made the experience fantastic and we will return and recommend.

Bertrand's Music is a music store focused on "school band & orchestra sales, rentals, lessons, and…read morerepair," as stated on their website. Our middle school band teachers works with Bertrand's Music exclusively and I understand that they trust them. The store itself looks nice. They had some instruments for sale displayed, along with music books. They have rooms for lessons in the back. The parking lot is usually congested though and parking is not easy. Our experience is only with getting an instrument repair quote from them. I'm sure the lessons and rentals are just fine here, but we would not exactly recommend Bertrand's for repairs, especially if you weren't even referred to come here by your school band for an instrument that belongs to the school. They have to ship out the instrument somewhere off site to even give us a quote, and we had to wait ten business days just to hear back that the instrument was unsalvageable and not worth repairing. They were unable to provide us with any written detail of what exactly needed to be repaired and what the cost would be. I'm not sure why they do it like this, because it appears a bit unprofessional. If you're looking for someone to repair a specific instrument that you own, we don't think this is the perfect place to bring it. It would probably be best to find someone who specializes in repairing that instrument to do it on site. Repairs were just one aspect of their business and it's technically a relationship between the school band and Bertrand's, so it didn't bother us. The staff were very nice and accommodating, and we appreciated that. They provided us with a receipt that the school needed, and it was as simple as that. Thank you!

Amazing instructors with a wide range of talents to enhance your skills and knowledge. From choir,…read moreto strings; this place will bring you to the next level. We are using them for piano, double bass, and violin lessons. They are exceptional with our 10 and 13 yo. My children's love for music continues to grow and they're always excited to come to practice.

It's wonderful! My son attends Muse Academy and plays the piano, and he has improved so much over…read morethe past year. I can really see how much effort they put into teaching musical instruments. They also offer a virtual option if you can't make it in person. The teachers are great, and the overall atmosphere is excellent!

I went in to try alto sax mouthpieces and was very enthused with this charming store. It's rare you…read morefind such a clean cozy music store with such warmhearted people and I was delighted to find one. It was definitely a welcome refresh from the corporate music stores of today. They had a wide variety of things in the store which is what first brought us there and we were not disappointed. When we first walked in they instantly remembered us from the phone and allowed us to use one of their rooms in the back to test out some of their products. When we went to check out it was clear it was great value especially considering the level of service. We even chatted with the owner, Dale for a bit and he gave me some helpful tidbits on things like reeds and maintenance. Everyone in the store was so welcoming and kind, it definitely made me feel like a part of such a warm music community. Was a bit out of our way but definitely worth the drive any day. We will for sure be coming back for other essentials and repairs if needed since it was clear it was a shop we could definitely trust! Would absolutely recommend!

This is a gem. Local shop with extremely kind and knowledgeable folks working on all kinds of…read moreinstruments. I brought my bass in for a string change and to check a potential problem with tuning. Got it back all polished and issue resolved. They really checked it out. Great service and very reasonably priced. I'll be back with other instruments that are due for some t.l.c. Nice to find someplace that has a wide variety of services for all kinds of instruments. As I said, a true gem!

I normally don't write reviews, but my recent experience with the Guitar Center San Marcos Lessons…read moreDepartment needs to be shared, especially for parents considering lessons for their children. My son has been taking guitar lessons here for months and absolutely loves his instructor, Tristan. Unfortunately, the issue isn't with the instructors, it's with the front-end communication and customer service. After two of my credit cards were compromised, a number of auto-renew subscriptions needed updating. At no point, phone, text, or in person--did anyone from Guitar Center notify me of a declined payment, despite the Lessons Lead repeatedly claiming they "called" and "spoke to me in person." I checked my call history. The last call I received from Guitar Center was October 16, and it was simply Tristan confirming my son was running two minutes late. That's it. No billing conversation. No declined-card conversation. No warning. Nothing. Beyond that, my son (a minor) was physically in the store for his lessons throughout November. If someone had truly spoken to me "in person," as claimed, I would (1) remember it and (2) logically update my payment method on the spot. That's basic common sense. But no one--neither Lily nor Greg, the two people supposedly escalating the issue--ever approached us. In fact, I couldn't identify them if I tried, because no one ever actually spoke to us. The most upsetting part? My son was left sitting alone, waiting, because his lessons were suddenly canceled without any communication. No one told him. No one told me. That is not acceptable treatment of a child. When I reached out for clarification, I received a generic, copy-and-paste email insisting they had reached out "multiple times." They hadn't. And when I pointed this out, with dates and call records, the response doubled down instead of acknowledging the missteps. I pride myself on honesty and integrity, especially when it comes to my children. Being told that things happened that objectively did not happen is frustrating, dismissive, and frankly unprofessional. To be absolutely clear: No calls were made. No in-person conversations occurred. No texts were sent. And my child should never have been left unattended because of an internal communication breakdown. The instructors are great,but the lesson administration needs serious improvement. Parents deserve transparent communication, accountability, and accuracy, especially when the wellbeing and experience of a child are involved. I hope management takes this feedback to heart so other families don't have the same experience. My son loved his lessons and his instructor, but the customer service side made what should have been an easy fix both stressful and disappointing.

I had an old guitar that needed some electric work. Val was an absolute rockstar. It was a bit…read morecomplicated but he kept me updated every step. And most impressive he had a contagiously good attitude everytime. He is a busy man -- he always seems to have customers to help, repairs in progress -- but again was unflappable in terms of positive vibes and professionalism. Very stoked on the process...and the guitar is all fixed good as new. Thanks Val!