We had an appointment for my daughter's 15 month check up with Dr. Laura Herzberg today. What an awful experience!!! First of all, the waiting area is completely bare, just a couple of chairs and pamphlets for some local services. It was not friendly, nor stocked with any magazines to read while waiting, nor toys for kids to play with (anyone who has had to wait over an hour to see a physician KNOWS that there should be some books or toys to distract antsy children!) Then, we waited another 20 minutes to see the medical assistant. She was not very friendly and kind of abrupt in manner. I would maybe understand this if the office was busy, but it wasn't. There were only 2 other families in the lobby. We get to the exam room, she administers a test that we don't need (I find out later), and goes to retrieve the doctor for the exam. Another 30 minutes go by....when Dr. Herzberg finally arrives, she is brusque and rude in her comments about my daughter's development and physical appearance (she has baby acne - very minimal amount). She is rough with my child, as she tries to listen to her heartbeat, check ears, and throat. Now, my easy going toddler is crying and visibly scared of her. She comments that she'll be really upset after the shots, because "they really hurt". After more blunt and insensitive commentary on her walking ability and speech development, she leaves to get the shots...only to return two seconds later to quiz me on her immunization record. Apparently, Dr. Herzog can't read a chart. I finally lose my temper, and say that we will contact her regular doctor and come back another time for the vaccinations. It has now been close to an hour and a half of incompetent and rude care/service from this physician.
My daughter and I have seen MANY doctors since she was born, and I have never seen such bad service/patient care!!! Dr. Laura Herzberg needs to improve her bedside manner, it is currently at a 0, on a scale from 1 - 10. She is insensitve, thoughtless, and brusque. The clinic needs to improve the atmosphere by creating a more friendly environment for children and parents.
I would not recommend this clinic or this particular physician to anyone. read more