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    North Idaho Vision

    5.0 (1 review)
    Closed Closed

    By appointment only

    Services - North Idaho Vision

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    North Idaho Vision Photos

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    2 years ago

    Helpful 1
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    Inland Eye Care

    Inland Eye Care

    2.8(6 reviews)
    1.8 mi

    I really wanted to like this place, it was a cute little shop, with higher than normal prices for…read moreframes, but you get where you can right? I wouldn't. There were a few problems: 1. The doctor talked about her staff horribly off and on during our visits. 2. Constant turn over for staff which made consecutive visits to pick up frames confusing. 3. Billing was egregious. First time paid the bill, was called a few days later due to a mistake to pay more. Then, I needed a specific exam, which I specifically asked if it was covered, I was advised yes, and then she tells us after the exam it was not covered. She has changed our bill 3 times, each time to ask for more money. 4. Terrible customer service, it almost seems fraudulent the processes they have. 5. Spoke in detail about other clients. I would steer clear.

    I had a great first visit back in October with no issues, paid my bill in-clinic at the end of the…read moreappointment, no problems! Well, except that I never received a prescription or information from my visit so I could order new glasses. Then I got another bill from them for a similar amount, no biggie, paid that too. A few months later, I got my first email from them with a 60-day late fee! Weird...I paid them TWICE...they also don't have a patient portal or anything for me to check my statements, previously paid bills, and view unpaid balances, etc...extremely inconvenient but whatever. Honestly, I forgot about the late fee...my mistake; I take full accountability for it. Then in June, I received a notice (to an address I hadn't lived at for 6 months, yes I submitted a Change of Address and mail forwarding to USPS) about an unpaid balance and that they're sending me to collections?!?! Convenient that they don't have a patient portal for me to check right? I check my bank statements and yup, the payments went through, so I call their office 11 TIMES and can't get ahold of anyone! I drive to the office and sit outside for 15 minutes until I finally see Dr. Cooke, in between patients. Before I can even explain the situation, she quickly tells me to leave them another voicemail and then closes and locks the door on me! I would've happily waited until she had a free moment to speak with me or allowed me to speak with another employee (which she doesn't have as it turns out, hm, I wonder why), but she didn't give me the time of day. When she finally emailed me back, she was very rude and accused me of things which were not true (which she would've known had I gotten the chance to explain). Will NOT be returning.

    North Idaho Vision - optometrists - Updated June 2026

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