Terrible. Wont tell you your insurance won't cover glasses until after dipping their greedy fingers…read moreinto that insurance for testing. while conducting those tests my right eye was damaged.

I am a retired medical doctor and live in the Northwest. When I needed heart valve surgery I went…read moreto Sacred Heart in Spokane and Swedish in Seattle. I go to centers of excellence. When I needed cataract surgery I went to Moscow, Idaho. Dr. Hoehn has been surgically trained by the best eye surgeons in the world, and she is my center of excellence now. Her office is well run and cheerful. I thought you ought to know how lucky you are to have her and her team.

While visiting my aunties, I had the pleasure of accompanying them to several appointments. One has…read morebeen recovering from a concussion and her eyesight was a but wonky and had been affecting balance. I was impressed to hear about the techniques being used to get her 'realigned' so to speak. She was referred to NIV who has provided her a pair of glasses to correct her depth perception and focus. She also has in person vision therapy and 'homework'. They're located inside a once thriving shopping mall. I had some work to do so I brought my laptop and got set up outside their office. I quickly learned that the play area wasn't ideal for me to focus, as the parents let their kids loose to scream at the top of their lungs while climbing the slide and chasing one another. I relocated and before long her appointment was over. It's so interesting to hear the ways that a traumatic brain injury affects vision. I definitely see an improvement in her confidence and know she's making strides!

From the owner: Welcome to North Idaho Vision. Dr. Randall Cummings and the North Idaho Vision team strive to…read moreprovide the finest in optometry services. We invite you to browse our website to learn more about our optometry services, and invite you to join our patient family by requesting an appointment at our office in the Eastside Marketplace. North Idaho Vision is a full service eye and vision care provider and will take both eye emergencies as well as scheduled appointments. Patients throughout the Moscow area come to North Idaho Vision because they know they will receive the personal attention and professional care that is our foundation. Dr. Cummings and our team are dedicated to keeping our patients comfortable and well-informed at all times. At North Idaho Vision, we will explain every exam and procedure and answer all of our patient's questions. Additionally, at North Idaho Vision, we offer vision financing options and will work with vision insurance providers to ensure good eye health and vision care for all of our patients. Contact us today to make an appointment and for more information!

About a month ago, on a Saturday of course, I woke up with a big black 7 on my left eyeball. After…read morebeing freaked out I pulled it together, asked my daughter to drive us to the ER. She had Dr. Leach's (my ophthalmologist) cell number so she called to see which ER he might be working at. He said 'Can you just meet me at my office?' We did and he diagnosed my CRAO which basically means I had a stroke in my eye. Today I woke up with a painful left eye that was weeping. I called ClearView and they got me in. The optometrist consulted with the ophthalmologist and set up my treatment:eye drops. They shared the ophthalmologist's cell and asked me to call him if it got worse and to definitely call tomorrow to update him. They also set me up with a Monday appointment. They went above and beyond and made a miserable situation manageable. I really appreciate ClearView and its staff. Barb M

A complete rip off from day one…read more Was sold a flawed pair of glasses with a two year warranty. Informed that the warranty had expired because the glasses had been on sale for a year, then I purchased the glasses, came back with broken frame a year later, hence outside the warranty. What a farce !! What a racket. Dale Graden

A friend suggested I check out the eye glass selection at Ex-sightment Optical and I can't thank…read moreher enough for that. Not only did I get a new set of frames but the office lady fixed my old set of glasses and cleaned them even though I didn't purchase them there. They offer Kate Spade, Pro-design and Calvin Klein along with other top notch brands. I highly recommend Ex-sightment.

I really wanted to like this place, it was a cute little shop, with higher than normal prices for…read moreframes, but you get where you can right? I wouldn't. There were a few problems: 1. The doctor talked about her staff horribly off and on during our visits. 2. Constant turn over for staff which made consecutive visits to pick up frames confusing. 3. Billing was egregious. First time paid the bill, was called a few days later due to a mistake to pay more. Then, I needed a specific exam, which I specifically asked if it was covered, I was advised yes, and then she tells us after the exam it was not covered. She has changed our bill 3 times, each time to ask for more money. 4. Terrible customer service, it almost seems fraudulent the processes they have. 5. Spoke in detail about other clients. I would steer clear.

I had a great first visit back in October with no issues, paid my bill in-clinic at the end of the…read moreappointment, no problems! Well, except that I never received a prescription or information from my visit so I could order new glasses. Then I got another bill from them for a similar amount, no biggie, paid that too. A few months later, I got my first email from them with a 60-day late fee! Weird...I paid them TWICE...they also don't have a patient portal or anything for me to check my statements, previously paid bills, and view unpaid balances, etc...extremely inconvenient but whatever. Honestly, I forgot about the late fee...my mistake; I take full accountability for it. Then in June, I received a notice (to an address I hadn't lived at for 6 months, yes I submitted a Change of Address and mail forwarding to USPS) about an unpaid balance and that they're sending me to collections?!?! Convenient that they don't have a patient portal for me to check right? I check my bank statements and yup, the payments went through, so I call their office 11 TIMES and can't get ahold of anyone! I drive to the office and sit outside for 15 minutes until I finally see Dr. Cooke, in between patients. Before I can even explain the situation, she quickly tells me to leave them another voicemail and then closes and locks the door on me! I would've happily waited until she had a free moment to speak with me or allowed me to speak with another employee (which she doesn't have as it turns out, hm, I wonder why), but she didn't give me the time of day. When she finally emailed me back, she was very rude and accused me of things which were not true (which she would've known had I gotten the chance to explain). Will NOT be returning.

Not to be trusted. They intentionally mislead me into believing that they were a provider with my…read moreinsurer. Ended up costing us over $500 more. I provided them two opportunities and two months to reimburse us but they would not. I am now filing a complaint with the Idaho Board of Occupational Licenses and the State Board of Optometry.