I always get top notch customer service at this branch. The staff are courteous, respectful and…read morehelpful. I go to this branch even though it is further from me than other locations.

Went in last Thursday 4/10 to open an account . The banker…read moreJuan who was late to our 4 o'clock appointment by 5 minutes, We Opened a joint account but i Was told we get the cards in mail & take 2-3 days businesses days . Well 6 business days latter I had to call bank and ask about my card and was told it wasn't process until 4/11 and was told it take until 4/22 to arrive (if not lost) and was told 2-3 days they do a 5$ charge for a "fast delivery". Then I was told the price would increase latter in the next upcoming month ... so if it doesn't come in I have to go back to bank and order a new one.. so be cautious of how this bank operates. Not honest and not reliable

This is a large NFCU with a large staff of professionals. They are ready and able to meet all…read morebanking needs. They are open on Saturday which is a real benefit and leads to long lines on the weekend. The help counter is to the left upon entrance and staffed with solid professionals that provide meaningful information to prevent you from wasting time. NFCU is a staler performer in all areas and a straight shooter when you want lending advice. You can't go wrong with NFCU in general nor this location.

Walked in to update my account and add a family member. We were welcomed and helped right away,…read moreCamille was fast and efficient. I love banking with Navy Fed!

Horrible customer service, the tellers and supervisor are there to NOT assist you but to just take…read moreyour money. No assistance was provided that would help with my bank issue. Oh and don't think that if you are joint on an account you'll be able to transact on behalf of the other person....They will ask you for a power of attorney!!! Joint ownership means nothing! For disputes You have to go to the phone and have someone else help you. To cancel a card....forget it! You better have you POA on hand. The people at the Saturn Blvd branch in San Diego 92154 honestly should be replaced by a machine. BofA don't waste your money on staying open until 4:00 on Saturdays if your personnel is not there to help. And YES I WILL BE CLOSING MY ACCOUNT.

Do yourself a favor and avoid this location at all costs. My elderly Aunt lost her lock-box keys…read more She requested to have the lock-box open and agreed to paying the locksmith(drilling) fee. That was over a month ago, and every week they give her a new reason why they can't seem to get this done. She's been a loyal customer for over 50 years - horrible service!

Terrible service and staff. They need to add more people to help the costumers. Many times this…read morehappens here

Long wait lines every visit, rude staff, disappointing branch compared to the other ones. Please…read morehelp fix this terrible issue.

I have been a Mission Fed member for 10 years. This location is lovely. Very friendly bilingual…read morestaff, fast and efficient service. The staff here is particulatly helpful compared to other locations or their main call center. There was a miscommunication regarding a certificate, and after days of phone calls with no resolution, Alondra gave me a call and helped clear things up. I am very appreciative and thankful for this branch and all their wonderful staff.

Amazing staff and wonderful Credit Union. Have been here over 20 yrs. Highly recommendedread more

Worst branch ever need to changes my last name for marriage and 3x i coming back i showed my new…read moreSSN qnd my marriage contract and copy of my dmv califiorniq licensed they di dont accept now when i received my dmv licencesd they askin proof of residency my dmv is real id customer service is sucks .... I need to change my last name worst, worst customer service

I have been cashing my checks here for a while.... Another regular day, I try to cash my check and…read moreteller Lizbeth acts like I'm a wanted suspect wtfff it shouldn't be that hard to cash a check specially if I have done it before.... What lack of common sense.what a joke.

Issue at this address and corporate......A few years ago there was a Judge Judy face cream candle…read more I found out later even the federal government looked into it. My initial call the Union Bank employee explained what I had to do to stop the automatic debits from my account. They included send the product back and call a phone number tell them to cancel. I did and she made notes and stopped payments on her end. She returned my money . It happened again. I called union bank. This new woman did not take the time to understand me or listen. Unfortunately for me I could not find the booklet I wrote my notes down in. Though she had hers. To make a long story short. This woman reversed my refund charged me $200 dollars and double charged me for the two deliveries . I ended up with nothing. No cream because I sent back the first two items and refused the second set of packages. I filled out a complaint form. I had just inherited money from my family. I talked to the guy I gave the complaint form to at Von's as they had a small bank inside the grocery store. I swear once I mentioned the inheritance that I had invested with a different bank I don't know for sure but I think he denied my complaint. Strange because if you checked my story against debit deposits and notes from staff it would have been quite apparent I was telling the truth. Big banks doing what they want to and for whom they please. I just gave up. No one cared and no one bothered to look up case let alone get back to me to discuss it. At the time having for the first time in my life an abundance of money it sort of settle to the back of my priorities. I could kick myself now. The only reason it came back to me after all this time where I buried the bad experiences it's my mental safety net, the state of California wrote me and said there is a check I believe it may be funds from when I walked away from the account. Anyway I have to call the bank for $ 140 they supposedly sent me years ago. I can't find the notice and the number on the notice went to a regular Union Bank and I need a corporate number. Still the run around and out $400.00. No I would not recommend this Union bank. Try Chase they provide a much more personalized experience. They take the time to look things up and have always remembered who I am as they retain employees for years. Must be a good place to work for you future bankers.

I do both my personal and business banking at this location in Von's. First, the location is…read moreclosest to my house and the hours they are open help me so much because of my busy schedule. They are even open on Sunday! All of the tellers in there know me by name and are so friendly and helpful. Great staff!

Eduardo was awesome and super friendly!…read more I hate that wells doesn't have drove thru's anywhere. And I also don't like the new rule that you can't divide a paycheck in two accounts. Added regulations make me miss hometown banking.

I deposited a cashier's check and was first told the funds would be available by August 4th, then…read morelater pushed to August 12th. I was also told they are still verifying the check with the issuing bank, which is frustrating since it's a cashier's check and I was initially told everything was fine. The changing dates and poor communication have been very frustrating. I expected much better from Wells Fargo and am reconsidering banking with them.

Open on time. I'm always outside waiting. You have to do better. I have a business to go open.read more

Shitty service from tellers back to back. Manager seems defensive instead of trying to resolve…read moreissues. They don't like to take criticism in person. Teller instead of helping me with my question when asked for a banker got offended and said "ima get my manager". Managers approach wasn't to fix customer issue but to justify tellers reaction. He said "she's not a teller she's a banker first off" they have a weird ego about being called tellers. At the end Elizabeth was great help she's an actual banker. Try to have your tellers engage in the transaction in front instead of texting with emotion. Maybe the branch wouldn't have dropped to 1.5 stars when it was a few more not long ago. Hopefully the tellers get there egos checked and try to help fulfill what's in front of them instead of side conversations.