We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

I am very disappointed in the care our family received at north mountain. This is our second stay…read more My aunt was admitted after a hospitalization. It ended up being an extended stay. Upon discharge the coordinator Rachel did not have our paperwork ready and needed extended time doing so. When I went to pick her up after an email stating I would be there, the paperwork was not complete. At the nurses station the head nurse told me that she has a uti. It is standard practice to keep a patient until medically cleared. I was shown her labs, which clearly showed a uti. I was told to leave and come back between 5 and 6 in the evening. I did and the nurse changed what she had said per the doctor. Stating that it was contamination not a uti. Even though my aunt said it was burning when she urinated and that her back hurt. I took her home and she still said she was having the discomfort. I told her that the doctor said she didn't. She has dementia and developed a severe altered mental status, incontinence, and back pain that became unbearable. We ended up at the ER where she is now with a UTI. North mountain is supposedly the #1 rehab and skilled nursing facility in the valley. I would beg to differ. I emailed the coordinators at north mountain about this with one of them requesting that Rachel reach out to me in regards to our experience. I have yet to hear from anyone. Think twice before choosing them for your loved one.

I was referred by AZ Gynecological Consultants for a tubal ligation with Dr. Heather Zechman. Every…read moresingle person I came into contact with had such positive, welcoming, and supportive attitude. Everyone was so courteous-from the front desk, every single one of the nurses, anesthesiologist and Dr. Zechman's resident intern. They answered my questions and really considered my concerns. My surgical sites were very nicely sutured and I can tell there will be very minimal scarring. Great atmosphere in there. So rare to find. I could tell they truly cared.

I really don't want to speak to anyone else I spoke to the supervisor on staff she told me I could…read morego home. That's the loving care I got from your outpatient surgery center. I wouldn't recommend it. Your the worst.

This is the worst medical office staff I've been to in my life, to the point that it is dangerous…read more I've given them so many chances, to my detriment, that I am done. I've had incorrect prescriptions sent in but the worst is the lack of concern for any type of inquiries to the doctor or staff. They just hope you hang up and go away. After listening to their greeting message tell you at least three times to USE YOUR PATIENT PORTAL, they completely ignore that portal. Example: after an office visit where the doctor left incomplete office notes omitting medication instructions, multiple portal questions regarding that have been ignored, along with four followup phone calls with the same question. It's time to find a new doctor/practice. BEWARE of this medical facility.

Every PT here is deeply knowledgeable , professional and engaging…read more I saw them after a total knee replacement and each session was very customized to my needs. I always get at least one full hour of treatment. I cannot say enough good things about this office and the PTs, they are exceptional.

From the owner: At HonorHealth Outpatient Therapy - Sonoran Crossing, you will find highly skilled physical…read moretherapists with expertise in orthopedic and pelvic floor conditions. You will receive direct, hands-on, one-on-one care by our specialized therapy team in a private, comfortable setting. Excellent outcomes and a positive patient experience are our top priorities.

In December of 2022, I was looking for a doctor willing and able, to do spinal revision surgery…read morefrom T-10 to sacrum. I had contacted a few other doctors, but they were either unwilling or unable to help me, but then I found Dr. Rappaport. When I was reading his reviews, one of them said he was the "fixer"! And he is! Dr. Rappaport is the best doctor I've ever had. He takes a minute to get used to, I think maybe he's a little OCD or something, or maybe he's just so brilliant everyone else is just trying to keep up. Besides knowing his stuff, his patients come first, no matter what. The morning of my surgery he was there early checking in on me, conversing with the surgical staff, unlike my first surgeon who was 1 1/2 hrs. late for my surgery, and spoke to me for maybe 30 seconds prior to surgery. He came into my hospital room every morning the four days post surgery I was there. My recovery was so much quicker than my first surgery. Dr. Rappaport is a down to earth guy who genuinely cares about his patients and their long-term outcome. He's absolutely one of the most ethical, honest doctors I've ever met, and I am so grateful to have found him. I just hope he doesn't retire in case I need neck surgery, lol.

In January of 2013 I started having low back pain. Flash forward through multiple MRIs, injections,…read morephysical therapists, consultants, medications, alternative therapies, NINE physicians that couldn't figure out what was wrong with me and three painful years of 'you're just going to have to manage'. It got to the point where I could not walk down the street, could not sit through dinner... I ended up at Dr Rappaport's office through some crazy referral. Physician #10. Could HE figure this out? The MRIs were clean. There was nothing obvious to point to. He said right away 'I know exactly what this is. It's your SI joint. It's unstable. It's a case of hyper mobility in the joint. We need to fuse it.' Of course I was skeptical. Three years of this pain that has derailed my life. I scheduled the surgery and immediately upon wakening the incessant, nagging, horrible pain was gone. It was so strange. And so beautiful. The subsequent tissue torture I had done trying to remain functional was still an issue, but the core problem was FIXED! I am walking. I can sit with my family through dinner. I can see a movie. I tear up still, three years later, with gratitude for having found this office and this surgeon. His open mind. To not think that the answer HAD to be in the MRI. To believe there was an issue without MRI indication. To fix it. THANK YOU. I later referred Dr Rappaport to my friend with a crushed disc in his neck. Dr R did surgery on him. My friend gushes with gratitude to have his life back every time I see him. An open mind goes a long way in the medical field. It's hard to find a professional that will look at YOU and not just your images. He saved my life. He gave me back my life.

I'm reading a lot of negative reviews about Dr Riffer and I can say he's been my primary care Dr…read moresince 2008. He's the best Dr I've ever had. With Optum taking over there's going to be hiccups but everyone has been professional. At the same time if you're writing some big, negative diatribe about how they made you 'feel' grow up.

I am not a patient but I would certainly never be one. I have been attempting to get in touch with…read morethis office for billing matters for over a week. Calls to the billing office will be dropped after waiting on hold for 40+ minutes (which is mind-numbingly frustrating and has happened over three times), and repeated attempts to reach the front desk are futile as they are never present and do not respond to voicemails left.