I finally got my house fixed after having gone to the AZ ROC. That is my advice. If customer care…read moredoes not take care of you in a timely manner, file a complaint with the AZ ROC! Even then, it still took Capstone 5 months to fix all my issues. Additional advice would be to record all conversations you have with Capstone employees. We were lied to at every step of the way: Sales (we can make whatever changes you want because we're a custom homebuilder; you can order anything off of the build.com site for your home), Construction (we'll tell the drywall contractor to make the walls as smooth as possible; I think the walls meet the 75% smooth criteria), Customer Care (you know we'll always be here for you). Workmanship had a lot to be desired. Nearly all inside corners were not square. Capstones response was, no problem, we'll just put caulk in there. Gaps between the baseboard and drywall? Caulking will take care of that. I've never seen a house with such wavy walls, or walls that weren't straight vertically. I have some walls that I cannot hang pictures on because the bottom would stick out due to the bulge in the wall. We had areas in the house which were never painted until the walls were smoothed 1.5 years after moving into our home. Capstone's response is that labor was hard to come by during Covid, but we didn't pay over $1M for a house with such shoddy workmanship. I've included some pictures. The dryer vent box opening was a rough cut and the wall was never painted. The box has a 1/2" gap between the box and the drywall. We first reported water leaks under our sliding doors on 7/2023. We were without the use of our master bedroom (3/2024-9/2024) and study (3/2024-10/2024) due to the removal of the flooring in the rooms. After those rooms were completed, Capstone then proceeded to smooth the wall texture in phases: the great room and main hallway; the laundry room & hall bath; middle bedroom & bath; front bedroom & bath. During each phase, furniture was stored in the study, great room, and hallway. We were finally able to use our study at the end of 3/2025. When my 87 y.o. mother came to visit for 3 weeks in 2024, my wife and I had to sleep on couches in separate rooms because our mater bedroom furniture was being stored in the master bathroom. I asked for hardship compensation, I was told that I wouldn't get it because Capstone didn't have a policy regarding hardship. After work was finally finished to my satisfaction in 6/2025, I again requested a hardship payment from the Capstone president who happens to live across the street from me. My request was again denied, but he wanted to emphasize that they would always be here to support us. Nice try Capstone, but your actions mean a lot more than your words. Thankfully, we are surrounded by great neighbors. If it wasn't for them, we would have gone out of our minds.

DO NOT BUY A CAPSTONE HOME!!!!!!!!!!…read more Or should I say, do not close on your Capstone home till they have made your new home repair corrections. Once you close, they will ghost you. They may claim at closing they will make repairs but unfortunately they would be lying. It is tragic given they lead you to believe you are number one priority but it sadly is a bold face lie. I highly recommend you consider another builder to invest your money in.