Got a low-pressure warning in my vehicle, spouse suggested taking it to get it inspected. This was…read morethe closest location to us at the time (traveling from the US), we stopped on in, tech quickly found a nail in the rear right tire. Scheduled an appointment later that day, repair took reasonable amount of time, and was priced right. Couldn't help but notice the courtesy extended to myself and other customers while waiting for a repair. Opened a door for an older lady, tried to fit in many customers into ad-hoc openings (that day had a number of tire repair inquiries). Would recommend again.

I left the car for winter tire change at their NorthVan locaiton. One of KalTire trucks scraped the…read moreside of my car! Driver just took off. No apology, nothing from their transpo division. Instead, the opposite, I was getting attitude from a person when asking them to submit their claim to ICBC. It's been a bad experience all around. Customer service saw my google review and said to email them. Result? Nothing! Got some guy to call me and tell me "it is what it is, it happens".

Adam and Mike took great care of me today. I was in and out in just a couple of hours (without an…read moreappointment) and am extremely happy with the results of their work. They were friendly, professional and definitely went above and beyond to offer excellent service. I highly recommend this location.

Gross. Would not recommend. Outright lied to me when I was younger and more naive…read more Brought in my car years ago for new exhaust parts. They quoted me a few hundred dollars. Brought my car in at appointment time but they sent me away. "Too busy" right now they said. Came back at new appointment time. This time someone had called in sick and they couldn't fix it. Third time there and the employee working only replaced one of the two required exhaust pipes BUT didn't say anything!!!! The other pipe he just stuffed with muffler putty (?!) He dead eyed told me both parts were installed and charged me for both!!!! Liaaaaaars. I went out to the parking lot, looked under the car, which still sounded like it was leaking exhaust and literally saw muffler putty spurting out. Went back in and called them out on it. Wtf?!?!!? Stone faced lie. The owner then got involved and blah blah blah. Fast talking slick eddy. Ended up fixing it as originally said but charged me double than the quoted price. I was a teenager at the time and didn't push back too hard. You tell me if that's how honest, good business is done? I never went back, told everyone I know my experience and everyone else relayed similar horror stories. They've had a bad rep for decades and the only way their Yelp rating is as high as it is, is insiders pumping up the number. Scammers. 100% Would strongly not recommend.

Heartbroken and Betrayed by Fountain Tire's Negligence - My Car's Engine Ruined!…read moreI'm utterly devastated and furious after my experience with Fountain Tire on SW Marine Dr. This shop turned my life upside down, leaving me with a damaged car, a broken heart, and a hole in my wallet. Plus a lost summer that my family can never get back. If you care about your vehicle and family, steer clear of this place--they've shown they can't be trusted. I'm writing this review with a heavy heart, shattered trust, and deep anger after Fountain Tire at 828 SW Marine Dr, Vancouver, turned my family's life upside down. Over four years, this shop's gross negligence, misdiagnoses, coercive tactics, and unprofessional conduct--capped by a vile insult --ruined my 2008 BMW 328i, cost me thousands, and put my wife, three-year-old, and infant daughter in grave danger. If you value your car, your safety, and your peace of mind, avoid this place at all costs. Their incompetence nearly cost me my family. It started in 2021 when I took my BMW to Fountain Tire for overheating. They told me that I needed a new thermostat without proper diagnostics, charged me 509.00, and sent me off with false assurances that the issue was fixed. The dashboard warning light screamed otherwise, but they shrugged, admitted they "tried everything to get the light off but the overheating was fixed," and let me drive away. The car hit 150°C, nearly frying the engine. A later dyno test revealed a faulty water pump they missed, costing me more time and money. I feel like I was robbed for 500 dollars. This aligns with another customer's experience reported on Google Reviews, where Fountain Tire at 828 SW Marine Dr, Vancouver, was criticized for a $400 battery upsell for a minor electrical issue that didn't resolve the problem. In both cases, the shop pushed costly, unnecessary repairs without addressing the root cause, leading to further vehicle damage and financial loss. In June 2024, it got worse. An oil change at Fountain Tire turned into a nightmare when they botched the valve cover gasket, causing all the oil to leak out in five minutes. My engine shut down, leaving me stranded. They towed it back, dismissed the risk of catastrophic engine damage, and offered no compensation or apology--just a quick fix and a wave goodbye. I lived in fear of hidden damage, and they didn't care. Reviews online echo this negligence, with others reporting loose dipsticks and shoddy repairs at this location. The final straw came in early 2025, and it's a wound that still stings. My car had gear-slipping issues, so Fountain Tire ran a $200 dyno test and pushed a $4,700 used transmission--almost the car's value. They called three times, pressuring me to agree to a deposit, and I caved, regretting not selling the car. Just 45 minutes after picking it up, my car broke down on a highway in a scorching heat wave, stranding my wife, three-year-old, and infant daughter, who has a medical condition that makes intense crying life-threatening--she turns blue and stops breathing. In the swelter, she wailed, and we feared for her life. Fountain Tire's partner tow truck arrived, and while I was on speakerphone, a staff member said "He's an idiot, get him 2 litres of oil " thinking I couldn't hear. No apology followed. They claimed the car needed oil, but it was already overfilled from their service. I added the 2 liters THEY BOUGHT AND HANDED ME! as instructed, drove 30 minutes, and the engine failed again--catastrophically--stranding us on the highway a second time. My infant's cries in the heat were a parent's worst nightmare, and Fountain Tire's oil overfill destroyed my engine, likely from foaming and low pressure wrecking critical components. Our family's only car is now a lifeless heap. This shop's pattern of failure is no secret. Google and Yelp reviews expose their overcharging (like a $400 battery upsell for a minor issue), misdiagnoses (a $1,200 brake job that failed), and rude staff (condescending attitudes and unapologized delays). Their C rating with the BBB confirms they don't care about accountability. I've lost thousands--hundreds on a useless thermostat, oil leak that gushed out like a ruptured artery, spewing across the engine bay in a catastrophic flood after the valve cover gasket blew, leaving my BMW 328i bone-dry and choking on its own guts in mere minutes. , and $4,700 on a transmission repair that led to engine failure. Worse, they endangered my family, my daughter, my little angel , Their coercion, lies, and that unapologized "idiot" insult stripped away my trust and dignity. I'm pursuing every avenue to hold Fountain Tire accountable, but no refund can undo the fear of losing my daughter or the loss of our only transportation. This shop is a danger to families, a betrayal of trust, and a stain on Vancouver's auto repair industry. Save your car, your wallet, and your loved ones--never step foot in Fountain Tire on Marine Dr.

I don't write reviews often, but this experience genuinely deserves one. In over 35 years of…read moredealing with many of the top luxury vehicle dealerships in Vancouver, I never expected that a visit to Fountain Tire would set a new benchmark for service. Ironically, it was my 17-year-old son who recommended Fountain Tire on SW Marine Drive, simply because one of his friends goes there. I was admittedly apprehensive at first. However, the level of service and care provided by Vince not only exceeded my expectations--it surpassed most of the luxury car dealerships I've frequented over the years. There is always a lingering concern when visiting an auto centre that you'll be upsold or pressured. That concern never surfaced once. In fact, it was the complete opposite. I had 100% trust and confidence in Vince from start to finish, which is something I do not say lightly. The technician, Brody, was equally impressive--professional, attentive, and respectful throughout the process. Overall, my very first experience at Fountain Tire was beyond stellar. Exceptional service, integrity, and professionalism across the board. Highly recommended. Harmel S.R.

I had an oil leak from my engine. After a repair for which I paid $400, the leak was not fixed…read more Moreover, the car started performing significantly worse. The engine began to smoke, and the car started jerking. Additionally, I was informed that I had to pay $50 for the car inspection. The inspection was conducted unprofessionally. Important checks, such as measuring the oil level and diagnosing the check engine code, were not performed. A very critical issue causing the oil leak was not identified, but there were notes about minor issues instead. For example, I was advised to replace perfectly functional windshield wipers. In total, the repair estimate was $7,500. The prices were inflated. My car is old and, at best, worth half that amount.

Foreman's replaced the a/c condenser on my BMW…read more The appointment was set up quickly, the work was done on time and I was kept informed of progress throughout the day. The person I dealt with, Justin, was super friendly and helpful the light the process from initial contact right through to picking up the vehicle once it was ready. Great service and at 1/2 the cost to get the job done at a BMW dealership. Highly recommend

FInding a automotive repair shop is like finding the place that cuts your hair…read more Once you find a good place you always go back. These guys are top notch. Even if they are busy they will do their best to fit you in. I would not hesitate to recommend Lee and his team.

Lee has gone above and beyond to help me and shown amazing customer service. I came in for my wiper…read morelinkage system to be repaired. Lee found out it was covered by a recall from Mitsubishi. He got my car to the dealership himself, as I couldn't do so because I was at work in Vancouver and did not charge for this amazing favour. The dealership did not complete the job and didn't put the cover back on my wiper system. I took it back to Lee and he had it back and perfect in an hour. Everyone I encountered there was professional, kind and showed excellent customer service. I would recommend them to anyone.

Amazing service that went above and beyond. Couldn't be happier, they did a complicated 4 wheel…read morealignment on a JDM Honda Integra Type R that I know was a challenge. Many aftermarket parts don't always play nicely together but Jamison and Jeff made sure it was done right. Appreciate you both!

Very unhappy with Dales Automotive!!, I took my truck there after hearing on the radio that new…read morecustomer s will receive 10% off their service. My service was just over 6k and when I mentioned 10 % off , the guy at the front desk didn't know what I was talking about. Tried a few times to tell him but still didn't get 10% off! Very misleading advertising on their behalf. I hope this doesn't happen to anyone else. I would never recommend this business!

On April 30,2025 I visited OK Tire Scottsdale (72nd Avenue) to repair a flat tire. The puncture was…read morepatched, and I was told the repair was guaranteed -- if the patch failed, it would be fixed at no cost. On May 16, the same tire went flat again. A BCAA technician and I carefully inspected it and found no nail or visible new damage. When I returned to your shop, I was told the leak was from a "different spot" and was asked to pay again. I refused. After inspecting the tire at home, I found that your technician had marked the exact same location as the original repair. This is blatant dishonesty. You failed to honor your warranty and attempted to charge me again for your own failed work. Such behavior is unacceptable and unethical. I will be filing a formal complaint with BCAA, as well as reporting this incident to consumer protection authorities. People deserve better than to be misled and taken advantage of. This is not about the money but the service quality and honesty.I will also be warning others not to trust this location. I am beyond surprise to see many 5-star reviews for your location. Most justifiable reason could be that they come from fake accounts to mask all your dishonest work. Be aware of this location -other potential victims.

change the tires. made an appointment for changing my tires…read more went there for 3 years and was satisfied. This time they send me 3 text reminders about the appointment but never bothered to send a message they are running behind the schedule so maybe I can rearrange my schedule or reschedule the appointment .My time is just as valuable as yours. in the top of it this service wad always done in an hour somehow this time they needed 2. It totally messed up my day and I am very disappointed and not going back.

Pardeep Notay pls if you don't know the answer PLEASE DO NOT BS!…read moreRun flat indicator doesn't shut off after driving 50 KMS you need to reset the indicator which your service team CLEARLY DID NOT DO! I reset it today. Pls if you don't know then say You don't know!

Have spent a fortune here over the years and the service is still slow and almost rude. Point…read morebeing, good customers still receive poor service. When you walk in half the time they don't acknowledge your there and with an appointment you'll still sit and wait 30 - 45 min to just get your vehicle inside. (This service was simply a flat repair and took 2 days for an appointment) The waiting area is clean, they have coffee and the customer service reps dress nice. That's about it.. As far as value no difference from competitors. They could learn a ton from Les Schwab in the states on how to run a tire business.