We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

Great service. Branch now closes at 1PM. Need foot traffic…read moreto keep this branch from closing all together.

I recommend this bank for its interest rates for loans and savings accounts. After checking around…read moreand comparing they also have less fees than most others. The staff members are very helpful and accommodating. They answered all questions with a smile. I like the fact that loans stay with them for the life of the loan.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

The branch on route 1 in Hampton NH has the worst drive up service I have ever had the misfortune…read moreof using. The Asian woman is rude and her attitude is terrible. I couldn't understand a word she was saying. I asked her politely to repeat herself 2 times and she grew increasingly angry. I was trying to make a simple cash deposit into my business account. I had filled out the deposit slip correctly and had my account number listed on it. I provided my debit card and my NH drivers licence and she asked me if I had an account with them ! Perhaps a bit more training or some English classes on customer service would help but I highly doubt it. Do yourself a favor and use the Portsmouth branch to avoid the unpleasantness of dealing with a rude teller.

I am surprised there are not many reviews of this place. After searching for a bank or credit union…read moreI found them a few years ago. I joined and have been thrilled with the service I get there. Very easy to deal with and most tellers are very nice. The managers are very accommodating and I have had a few loans with no issues. If you ate tired of banks screwing you around I would recommend you check this branch out!

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

After dealing with TD bank for several years Pentucket bank is like breathing fresh air…read more TD bank turns its back on you when you need them and also mislead on what ever loan you get going as far as using little hidden areas that give them some right to change your agreement ,,thats why I left them Pentucket bank reached out and welcomed me both for my business as well as my home,, they are honest and work very hard to help you . Special thank you to. Samantha A Petrou ,commercial loan officer. Andrea Leal Jessie , residential loan officer an Old fashion honest bank .. just simply the best.

This bank only helps the rich, and not the hard working men and women who work hard for they…read moremonies. They are a big fat zero when it comes to deal with regular people, who need a hand to make it in to the American dream. Shame on them all. The new management and they loan division just complete suck. If you are a regular worker and need a loan, don't waste your time talking with them. They won't help. they do have a nice fake smile.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

From the owner: Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for…read morebusiness four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development and growth of the bank and its customers. These are the major reasons why we are committed to remaining a mutual bank for many years to come. We have also been recognized for our strong business practices by Bauer Financial Inc. an independent bank rating firm. Bauer Financial has recognized Pentucket Bank as a superior 5 Star rated Bank for more than 20 consecutive years. Only 7% of the Nation's Banks can maintain this designation. Additionally, when you bank with Pentucket Bank you can be confident that all of your deposits are insured in full, even beyond the $250,000 insured by the FDIC. With the Depositors Insurance Fund (DIF), ALL of your deposits are insured in full.