Standard Banking Set up. FYI- I'm an ATM user only…read more Location is super convenient at easy intersection of chelmsford road and Boston road. Up the street a few hundred yards from the market basket plaza. Clean and safe. Plenty of parking in a shared lot.

The best service I have ever had in a Bank. I bank at this location frequently, and Mike and other…read moretellers always greet me by name, and give me friendly fast service Everytime.

The Amherst branch is amazing, and always has been. They treat you better than your friends and…read morefamily do.

We've been customers at TD Bank for several years. The manager (Angela) has been very helpful when…read morerequesting new services or addressing questions/issues with existing accounts. She always responds in a timely manner and resolves any problem.

The teller was very nice and then Janio came to help my fraud situation. Janio was very helpful and…read morea patient. Know that I haven't fully figured out the problems with my account.

I am a 95 year old woman in a wheel chair and my CPA has a very difficult time opening the door at…read moreyour Newburyport Office because it is a very tight between both doors and there is NO HANDICAPT PUSH BUTTON to open the doors while she is pushing the chair. Sometimes I need to come in and cant use the drive through.

After 8 years with this bank of uncooperative service, I have decided to close my account. Every…read moretime I request any service from a teller other than to take my deposit (notarize a document, issue a cashier's check, etc.) I am met with resistance and red tape. I have never dealt with a bank that is so unwilling to help customers.

I love this bank! I don't know why anyone would use a large impersonal bank when you can get so…read moremuch better service and lower fees here. You can get through to people on the phone and it's a real employee who actually tries to solve your problem not an overseas telecenter reading off a script. Also Middlesex savings bank has much lower fees than I found elsewhere. For example when using the debit card overseas they give you the exact exchange rate unlike many large banks which will gouge you with fees and an exchange rate in their favor. I don't know of any other bank that has such a good rate for overseas charges as just one example. Also they're fairly careful about the security of accounts unlike many large banks.

Came here to get $3000 cash for a charity event and they actually told me they don't have that much…read moreto give. WHAT?!? This is a bank, right? I find this to be beyond stupid. It is not Friday, payday which was an issue I ran into in the past with a different bank. So, I decide to come here on a Wednesday and nada. After a chat with the branch manager they found the requested money.

This branch for some reason, clearly does not know how to use a phone. I've had to call multiple…read moretimes, just for small questions that I shouldn't have to drive 15 minutes to the branch to for a 30 second conversation, just for the phone to ring without any answer and the call ending on its own and being disconnected. This has now happened on 4 different instances that I've had to call and the one time someone did pick up, I was treated with attitude and when my question was answered, I was immediately hung up on. Great customer service Citizens!!! Might just start looking into another bank in order to not continuously deal with this kind of behavior from a business I'm enrolling my financial discretions with...

This is a brand spanking new Haverhill Bank located on the State Line…read more I only use it for ATM withdrawals as the ATM is a SUM affiliate. A few weeks ago I went it shortly after they opened to inquire if it was a SUM atm and none of staff could tell me if it was. I had to figure it out myself by going to the SUM website (how hard was that). Anyways, the plaza that it is in the parking lot is really poorly laid out, and quite unattractive, and its a shame.