Had an 11:00 AM appointment for an update that was previously done but had to be redone because it…read more"did not transmit to Kia properly". My car was in the parking lot until 12:00 and was completed at 12:30. When I questioned an update taking 1 1/2 hours I was told " sometimes it's like that". when I returned home, I had an email that my appointment was canceled. I don't get it.

my 79 year old aunt went to Nashua kia for a routine maintanence service and was talked into a…read more1600.00 dollar break job. the car only had 20 thousand miles. my aunt is having a tough time making ends meet and they just wanted to drum up business with no concern for her. stay away from this place.

I wanted this vehicle and told dealer that I was going to secure my own financing on a Friday and…read morecome back to get paperwork done on Monday and by that time he had sold the truck to someone else!!! NOT HAPPY!!! BAD BUSINESS PRACTICE!!

Great communication and quick, easy sale. Vehicle as described. Bit of a drive from my house but…read moreworth the trip.

Just bought a nice truck off him good guy to deal with. Met me after business hours to show me the…read moretruck.

I was looking for a car to buy online, just kind of a cheaper beater that would last for a few…read moreyears so that I had transportation. I found an adorable car that I LOVED for sale at MJM Auto in Gloucester MA, a little ways away from me but worth the drive for the car. I instantly called the dealer to make sure it was still available and let them know I was interested in it. I got connected to a guy named Michael who sounded like he was on a cell phone, but he was very nice and informative about what I wanted to know. We agreed that I wouldn't go down there until I was buying the car, because of the distance. So I filled out forms online to check credit and stuff like that. I waited 5 days for an email saying whether my forms went through. I emailed him maybe twice during that period asking for an update: I got nothing. Then I got an email from him finally that was simple: it said I didn't have enough credit to get the car. So I emailed back right away and told him I would work on getting a loan. No response for a week and a half. He would not respond to emails, calls, voicemails. Nothing. I went online to look at the listing for the car and it was one. I figured that he took it off because I was about to buy it, no big deal. Another week of silence. I heard nothing from Michael. He would not answer the phone or emails. Finally I got an email back: sorry, the car has been sold. What?! The worst service I have ever encountered by anyone, especially by someone who should have been selling me a car. If you find a car from here that you like, good luck! He might sell it in between emails!

To start off I love my new cx-90 which is a 2024 my experience at seacoast was mixed the financing…read moredepartment is great it's like lending tree they throw your info out there and u get the lowest rate unlike other dealers there is no finance manager so that was great but I went up on a Saturday afternoon thinking I was going to look at a car it was 45 minutes away but when u buy used that's what you do I was basically forced to take the car that day nowhere prepared for that took 3 weeks to get my plates and registration can't access the Mazda app had it there for 3 days to fix a few issues I had when I looked at the car told them Mazda said my telematics unit had to be reset they did nothing emailed the salesman 3 weeks ago no response I can go on and on if you want the lowest apr this is your place otherwise it's honestly a complete clown show actually

I didn't buy my car there. I've just been using the service department and have been very…read moresatisfied. Nick the service advisor is extremely helpful, professional and knowledgeable. I've been driving for years and I rate my experience at SMSD the best.

Whatever you do, DO NOT go to this dealership. They are scam artists and will gladly take your…read moremoney and let you drive away with a car full of every problem imaginable. I went to buy a vehicle from them, they assured me everything was in good condition and the car was ready to be sold, I drove two and half hours with my mother. When we got there the car looked okay visually and ran okay, if you weren't mechanically inclined then you'd never know you're being sold a piece of junk. They fix and clean the cars just enough to run well and look okay to secure the sale. Car had a cracked exhaust just behind the muffler that was barely hanging on, the ac didn't work and the compressor was completely broken and seized, the belt was sliding right over the seized pulley. The front headlight was out. The central exhaust gasket just after the cat was not even a proper gasket used on an exhaust system, still not sure what the gasket thing they used was but it was not meant for an exhaust. Air filter into the engine looked like it was 6-7 years old and there was an interior panel missing that covered the fuse box. And to put the cherry on top, there was an absolutely catastrophic oil leak, the entire bottom of the engine was dripping in oil. They assured me everything worked well and there were no leaks and no issues at all with the car just for me to drive and see a complete piece of junk that at best needed $5k of work. Do not go here, bring your money somewhere else

As with all: 'LET THE BUYER BEWARE'. RED FLAGS when:…read more1) Told viewings are by appointment only. 2) Seller gets inspection sticker for buyer. 3) Tag Line: 'Someone just stopped in before you and was interested in the auto'. Let the buyer be aware. But they were pleasantly accommodating (for what that is worth) and friendly with a smile, albeit the auto is old with high miles, AND, leaks oil which wasn't apparent for a while. Would I shop there again? Only without an appointment and the wiles.

One of the best customer experiences I have indeed ever had. Granite Subaru continues to exceed my…read morecustomer service expectations. My 35K WRX STI service was flawless. Everyone I have ever dealt with at this location has been fantastic and they have specialized service personnel who actually know their vehicles inside and out including variants like the STI. Could not recommend this dealership more for either a new car or service on your existing vehicle, be it a Subaru or not. Honesty for me is key and this dealership communicates directly and honestly which is a rare thing these days.

Predatory dealership. Bought my used car back in September, transmission blew out in less than 6…read moremonths and I was just over the 6,000 miles for the warranty. Cost me $6K to fix it and the dealership offered me jack (blamed me for not buying the extended warranty; didn't think my car would totally fail in less than 6 months?) They may have good deals to sell but they aren't worth it in the long run. Side note: they try to automatically add a $1,700 "protection shield" when you go to buy the car which is quite literally a wax. Don't fall for it

One of my bolts was loose for my sway bar link (I hit a pothole) and they kept me waiting for an…read morehour pretending to do stuff. They recommended a bunch of service repairs for a car that had 40k miles.. Good for a quick inspection if needed but they'll scam you especially if your a women

Dropped my car off for tires, gave them my number to call me with pricing and questions. Received a…read morecall at closing time my car was done and the total was 1700$! They changed my tires and rotors. I wanted only tires. Told me I had to pay to get my car back and held my keys hostage, drove to my house to make me sign the receipt accepting payment. Beyond disappointed with the management and family who owns this should be ashamed for there scam.

Great prices on car deals and for service deals but...they sure don't give you the customer service…read moreof other Subaru dealerships Service of OFL and tire rotation completed to satisfaction. Just wondering if it's just Tri-City, but of the 3 Subaru's I've owned the dealers always washed the car (or gave you a voucher for a wash) and vacuumed the car. I was disappointed that it washed washed or vacuumed When I took delivery of my car in April it was not washed or vacuumed of pet hair (my car was a CPO dealer loaner...still don't know why pet hair was in it‍).

Recently ran the "Lucky Triple Diamonds Game" campaign whose sole purpose was to deceive people…read moreinto thinking they won a large cash prize, only for the person to show up and be told they instead only won $5. Nothing but a sleight of hand marketing campaign to get unsuspecting people in the door to sell them a car nobody wants. If you can't trust a simple marketing campaign of theirs, why would you ever trust them with a significant financial decision like purchasing a car. If you're in the market for a car, you're much better off shopping elsewhere!